CastleBranch

  www.castlebranch.com
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CastleBranch Reviews

Updated Jul 18, 2014

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2.6 25 reviews

89% Approve of the CEO

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Brett Martin

(9 ratings)

40% of employees recommend this company to a friend
25 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to start a career at the beach!

    Anonymous Employee (Former Employee)

    ProsThe staff is comprised of mainly people in their 20s and 30s, which makes for a fun environment and a great first or second career. And though CastleBranch's primary industry is background screening - kind of boring - the day-to-day actually involves a lot of other exciting core and new business endeavors! During my time at CastleBranch, I worked closely with the owners and upper management and I've never met a more innovative bunch - always thinking ahead to the next big thing, hence the new Tek Mountain. If you get a job there and pay your dues, you'll definitely be provided an opportunity for advancement with a great, growing company.

    ConsNot all departments are "created equal". I recommend Business Development and Sales/Marketing for the best opportunities to learn and advance. Many employees have complained of low pay, but I personally felt pretty well compensated. Then again, I did work my butt off...

    Advice to Senior ManagementIdentify your star performers and reward them with promotions and/or other recognition.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Great experiences and culture but company needs to stay focused and organized.

    Anonymous Employee (Current Employee) Wilmington, NC (US)

    ProsThe culture of the company is very good. The buildings are very luxurious and impressive, the Vittles food truck (available daily) is reasonably priced for the good quality of its food, the new gym w/turf and workout equipment is a great amenity, and company-wide events are upbeat and fun. Great place to get acclimated to a corporate setting and learn how a company functions from the ground up. People are generally friendly and the ping-pong tables provide a nice break from work and allow people to socialize and have fun together. Location is great, near lots of shops and restaurants in Mayfaire and The Forum. The company is growing at an astounding rate and seems to be heading for nothing but success.

    ConsThe office is often very empty and people keep to themselves -- there is hardly any interaction between co-workers/employees. The pay is not commensurate with the demands and expectations of the company and upper-management, which often are disorganized, sporadic and at times overwhelming. Days are long and usually very boring, you don't do much else but stare at a computer and type all day.

    Advice to Senior ManagementTry to prioritize on projects a bit more and clarify what needs to be done and by when -- demands and deadlines are sometimes either not communicated, or are very ambiguous. Continue to be readily accessible and willing to help, as is already the case with most of the management team.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Castle Branch - In review

    Anonymous Employee (Current Employee)

    ProsThis is a rapidly growing company that is open to doing things differently and not satisfied with being sedentary. Castle Branch has random perks to make a work experience more enjoyable: Free Breakfast Friday, free coffee, free fruit, entertainment areas for breaks with ping pong, on site food truck for purchase, employee onsite gym, free Friday paddle board rentals, free surf board rentals, free surf lessons, employee garden, 401k match, flexible scheduling, sales people may travel, etc. This is a great place to start a career and be a part of a great company culture.

    ConsGenerally speaking, most roles require a lot of attention to detail while in a fast past environment to help the client. Those lacking those qualities will not succeed. This is a job. If you can't perform in the role, then you aren't performing the job they're paying you for. They have training programs to teach you the systems and processes. Pay is average. Low level repetative task positions are paid at a low level. Upper level demanding, stressful, performance-based positions receive more pay. There is room for internal growth with the multiple systems and processes that the company uses. Familiarity with the company flow will provide opportunity to grow within the company. Temp roles are exactly that, Temporary. If you're a shining star in a temporary role, Castle Branch will offer employment or call back when the next temp peak season. arises.

    Advice to Senior ManagementThe constant growth, progression and evolution is terrific. Just remember that as we grow at this continued pace, the little things that need fixing are quickly turning into big things that need fixing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    A great place to grow

    Anonymous Employee (Current Employee)

    ProsVery casual dress code, free fruit provided daily, along with weekly bagels and muffins. There is also a gym with free classes for employees. A mentoring program was also started recently, which provides for help with career planning and development. Volunteering has also become a greater focus lately, allowing employees some paid time off to volunteer.

    ConsStarting salaries can tend to be a little lower, but that seems to be a reflection of the area the company is located. On the positive side, there does seem to be opportunities for continued growth.

    Advice to Senior ManagementKeep working towards the path of providing opportunties for employees to develop their careers. There seems to be some good examples of that within the company, and it would be great to see more of that.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Castle Branch is a great place to start a career

    Anonymous Employee (Current Employee) Wilmington, NC (US)

    ProsCastle Branch is a growing company with many career and growth opportunities. They train employees for their specific job and provide various coaching and mentoring opportunities for employees. The campus is really great (gym, free food, other good stuff) and the managers seem to care about their teams.

    ConsWhile I have heard some of my co-workers talk about pay not being great, my research of the Wilmington, NC market shows that Castle Branch provides average starting salaries. This combined with a growing company means opportunities for career growth. The company benefits are really good, too.

    Advice to Senior ManagementI like what you are doing and how you are doing it. I have seen Castle Branch grow from a small background screening company to a very successful and large company. You respect your employees and take good care of them. You are involved in the Wilmington community and you give your employees a chance to be involved, too. I appreciate that, a lot.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Laid back, good people, great facility, buts its background screening(how fun can it be?)

    Anonymous Employee (Current Employee) Wilmington, NC (US)

    ProsGreat benefits for the young professional, free fruit every morning, fruit plus bagels on Friday mornings, casual dress code, company gardens with fresh veggies for all employees, two company break rooms, ping pong tables, marketplace for purchase of food, gym/training facility with free personal trainers, 5 minutes from the beach, right across from the Mayfaire shopping center, discounts all around town for CastleBranch employees, Volunteer Hours, flexible schedules, etc. GET THE WORK DONE AND BE REWARDED! Try your best to take advantage of all the amentities. Overall great place to work if you don't mind talking about our system and background checks all day.

    ConsI think most people are bitter about CastleBranch because of the pay. I will not disagree that they pay is low for most starting employees. It is typically because CastleBranch gives the opportunity for people with no professional experience to come and work in a professional environment. Outside of sales, it is tough to increase your pay in a quick time frame unless given the opportunity to work overtime. Unattainable goals are often set for the worker bees while management sits in meetings and talks about God knows whats.

    Advice to Senior ManagementSeriously, do you have to have 5-10, thirty minute long meetings per day? This leaves no time to deal with the individuals who actually need your help; the workers. I think the department heads and managers need to work together better. It takes days to get answers and by that time clients are very frustrated. Your job is important and your employees look to you for guidance! Do not be unapproachable. This is a terrible tactic to managing employees who already are stressed to meet these virtually unattainable goals!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Disappointing and misleading.

    Anonymous Employee (Former Employee)

    ProsThe trainers were very patient, no dress code and free fresh fruit every day.

    ConsI was trained for a week in a very cramped room, didn't have my own computer and it was hot. It was extremely hard to learn in those conditions. The last couple days of training were complete chaos, we were moved to different floors of the building and had to remove our notes from our computer and wasted time we could have been spending on learning and training on moving around.

    Advice to Senior ManagementSpend more one on one time training with your employees. I quit a good paying job to join Castle Branch, was given my own desk and name tag Friday morning and fired when I got back from lunch. Let people know they aren't doing orders fast enough so it's less of a shock.

    1 person found this helpful  

    Don't waste your time or effort

    Anonymous (Former Employee)

    ProsLax dress code- too laxed really. People dress like they live in a gutter.

    ConsTraining is inadequate. Trainers snap at you if you adk a question. You only have 2 weeks to prove yourself. Production work and quotas. Very few make it out of training. Thecjobs are bait and switch. Not real data entry. They dont want you to think...only to be robotic. Lie to your face. Job kills your self esteem.

    Advice to Senior ManagementYou suck.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Unethical Zoo

    Sales (Former Employee) Wilmington, NC (US)

    ProsCasual dress code, a few (very few) honest co-workers who actually have morals and integrity

    ConsWhat starts out a s a seemingly wonderful job will quickly sucks the life out of you. The departments are like as one reviewer put, going back to high school. Actually it's more like junior high, the maturity level is below even high school. The majority of upper management is in place due to friendships with the owners. Some middle management is in place for this same reason, some because they need a few people who will actually work and do the jobs upper management does not want to. Most management is text book, old school style of dictating to underlings and then sitting back and "overseeing". Backstabbing and contention make the working environment extremely stressful. Unattainable goals are set and manipulated so there is always an excuse or way to fire someone. In most departments a small handful of employees carry the weight for the majority of the others. There are loyal employees but there is NO loyalty to employees. Everyone there except those in their first week or two is on edge and watching their back. On top of this the company has special chrities and functions that employees are "advises" they should participate in and attend. Those that don't tend to be ostracized. Dress code is casual but if one doesn't dress to a level of "affordability" then they will be ostracized. They say they like to hire new college graduates to help them start their careers. Actually they hire those because they like to keep the majority of the staff young. They prefer those under a certain weight or size as well, in fact in one department if you weigh too much they will find a way to fire you. The Friday morning breakfast other reviewers post about is several dozen bagels. Employees can be reprimanded for things that they did not do, things that it can be proven either they did not do or another employee did. These reprimands are used to get rid of employees management does not feel is part of their "in-crowd". As for attendance, they have strict guidelines, also so they can have an excuse to fire if they want. For example if you have a child and that child gets sick so you have to take off work, even if your manager gives you permission, it is considered an unexcused absense because you did not give two weeks notice. You can only have so many a year or a prorated amount per year or they fire you.

    Advice to Senior ManagementStop thinking only of yourselves. Being a supervixor or a manager comes with a moral responsibility. Care about productivity but care about people and integrity more. Stand by your word and your actions and make sure they are honest and honorable. Don't promote people just because they kiss up to you or agree to "extracirricular activities" with you. If you are bi-polar or just feel that it's okay to be two-faced and erradict, there is medication for that. Do not subject the loyal hard working employees barely able to keep a roof over their head on the poverty wages you pay, to your whims. This is a business not your own personal playground. To one owner stop spending all the companies earnings on your toys. Follow the president's example and actually care about the people who work for you. Middle Management, I know most of you are terrified you will also be backstabbed as karma for the backstabbing you do, but that is no reason to treat the entry level employees the way you do.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Too new to form in-depth opinion

    Order Fulfillment (Current Employee) Wilmington, NC (US)

    ProsFlexible Hours, Liberal Dress Code, amazing building, great break room and FRUIT!!

    ConsWhat I was told about the job from co workers and trainers after I got hired was not anything like I was told in 2 interviews. I applied for one job and all of a sudden I was hired into something else with out being asked. I was told the job was temp for 9 months and could be permanent at any time. Truth was they will let us go in 4 months.....after peak season.Was told it was full time (40 hrs). Trainers changed our hours to 6 hours a day and said if they get too busy they will give us a day off. (I gave up a SURE 9 month full time+ job for this iffy one.) Was NEVER told the job depended on how accurate I was or how fast I input data. I am great at administrative duties but not at stressful production/timed work!! (I was never told I would be timed or rated on accuracy). Never told if I didn't make the minimums I was out on my ear. Was told in training that less than half of training class makes it. Trainers not detailed enough. Taunt you with getting up to par or you will be out. Embarrass you by comparing your training speed and accuracy to your co-trainees. You use many different programs that all require different log ins and passwords...hard to keep them all straight. And the pay...it really is low...but I need a job and if the job promises that were made in pre-employment were to come true, this would be a good start. I will check back and let you know how things go and IF I make the cut or not.

    Advice to Senior ManagementBe more honest at interview with what the job is about, length of job and the requirements. Revamp the training program. It is not as precise or concise that it could be.

    No, I would not recommend this company to a friend

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