Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated 28 October 2014
Updated 28 October 2014
438 Reviews
3.6
438 Reviews
Rating Trends

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Cheesecake Factory Chairman and CEO David Overton
David Overton
242 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 40 reviews)

  • Servers make good money because people usually buy dessert (in 28 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Company to work for ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Manager in Houston, TX (US)
    Former Employee - Kitchen Manager in Houston, TX (US)

    I worked at Cheesecake Factory full-time (more than 8 years)

    Pros

    Always challenging, Something new every day, Great leadership at both store and corporate level. It really is all about the guest!

    Cons

    Always busy, which is good for making money. Two menu rollouts per year up to twenty new items at a time can get a little overwhelming.

    Advice to ManagementAdvice

    Keep doing the great job!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great people, solid work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in San Diego, CA (US)
    Former Employee - Food Server in San Diego, CA (US)

    I worked at Cheesecake Factory part-time (more than 5 years)

    Pros

    Consistent, great tips, easy to trade shifts

    Cons

    No real cons, parking was bad

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    Great place to work and balance of work life is wonderful

    Cons

    More scheduled hours would be appreciated

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Richmond, VA (US)
    Former Employee - Server in Richmond, VA (US)

    I worked at Cheesecake Factory part-time (more than an year)

    Pros

    I enjoyed working for the Cheesecake Factory. Great co-workers, great guests & most importantly great money! :) The atmosphere is great as well! I enjoyed it here very much. Co-workers/Managers became family. My regulars even became family!

    Cons

    -All white uniform = VERY easy to get dirty
    -Long hours, but that is the restaurant industry for ya!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Bartender in Towson, MD (US)
    Current Employee - Server/Bartender in Towson, MD (US)

    I have been working at Cheesecake Factory full-time (more than 3 years)

    Pros

    Very team oriented and managers are very supportive. I have had nothing but positive experience at this job. The environment is very fun and fast paced. Most servers/bartenders become a family and always help each other out.

    Cons

    the only challenges can be the ones you create yourself.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Miss it Already, Miss it Always

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gm/Assistant General Manager in South Florida, FL (US)
    Current Employee - Gm/Assistant General Manager in South Florida, FL (US)

    I have been working at Cheesecake Factory full-time (more than 10 years)

    Pros

    The Cultural and Systematic approach , along with the workplace relationships created make it an outstanding work experience.
    The amount of sales potential make it lucrative in any position. This is due to the amount of hard work that comes with employment at a world class restaurants. It's like a theme part (e.g. Magic Kingdom D.W.)The guest wait to eat just like they wait for space mountain. It were people plan to celebrate at or come everyday to eat. One has the opportunity to advance if you navigate correctly through a very an opportunity laden restaurant company. The ever changing , but foundationally the same formula makes it possible for any competent -hard working manager to advance. Showing up early, staying late , building relationships, and learning the vast amount of operational information makes opportunity at the leader in upscale casual dining. Every location is unique as far as the "characters" but the story is always extremely the same. Busy and ever evolving.
    The restaurant is a cutting end, world-class, advanced operational profit machine.
     Your co-workers become you best friends and the company creates magical experiences for the staff and the guest.
    It will be challenging and most likely the most complex, busiest restaurant your ever work at.
    It fun going to work if you like hospitality and sales volume.

    Cons

    Like any corporation who you know is often what moves you forward rather then what you actually do. Your direct supervisor is judge, jury, the major decision maker in your career progression. Often nepotism ,personal friendship advance people, rather than actual contribution. Mid- level management is potentially really leaned on to operate. You earn you money coming up. Accountability is inconsistent and many talented managers are not advanced in favor upper-management friendships. Each restaurant is like a 10-15 million dollar government. Truly ran like a Kingdom. Just hope you have a god royal family running the fraternity, sorority, even sometimes cult-like atmosphere.

    Advice to ManagementAdvice

    Area directors should get more involved not work less once they get there. Take the time to implement a real system to build relationships with the management teams in they're region , monitor operations. The service check company the company uses are easily skewed and a waste of money. The ethical core is inherently compromised because of systems the company creates. Some GM's abuse their teams and do a little work as possible and alienate managers/staff. Area directors should have more quality circles that are not rigged, loaded with plants. C.I.A. style is the multi million dollar restaurant can often be run. Every location is really impacted by the GM. The restaurants are so popular so it's hard to look bad as leader of the restaurant/kingdom. Area directors can look closer at what's going on, but many are the bad cops as Area Directors like when they were GM's. The Cheesecake factory is a reflection of the world. So like the world there is good and evil going on.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Busy, Fun, Rewarding, and Frustrating Serving Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Knoxville, TN (US)
    Current Employee - Server in Knoxville, TN (US)

    I have been working at Cheesecake Factory part-time (more than an year)

    Pros

    - Money can be great at times
    - Beautiful Restaurant
    - Flexibility with scheduling

    Cons

    - Lots of staff, only 3-4 shifts per week
    - With the rapid expansion, restaurants are now opening up in smaller markets (I work in one) and the money while still good, is nothing spectacular when looking at other upscale restaurants in the area.
    - Like an restaurant the managers play favorites

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Love working at The Cheesecake Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Restaurant Manager in Edina, MN (US)
    Current Employee - Senior Restaurant Manager in Edina, MN (US)

    I have been working at Cheesecake Factory full-time (more than 10 years)

    Pros

    I have held many titles for the company. There is always room for growth and offers a challenging and rewarding atmosphere. Company culture is based on high service standards and maintaining a 'family' environment making the workplace fun and rewarding.

    Cons

    As with any company in the industry, it is difficult to budget as tips and wages vary throughout the year with the different 'seasons'.

    Advice to ManagementAdvice

    AS the company continues to grow, look towards the staff and managers to help analyze and adapt to changes. These are the people who interact with the guests daily, not just the ones who call corporate.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A magical, belt busting, high endurance job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Friendswood, TX (US)
    Former Employee - Server/Bartender in Friendswood, TX (US)

    I worked at Cheesecake Factory full-time (more than an year)

    Pros

    -Flexible schedule
    -Great tips-
    -Great work environment
    -Food discount!!
    -Advancement can happen easily

    Cons

    -When you do work, you will sweat straight through to your white uniform
    -White uniform gets dirty remarkably fast
    -As a server, you're treated somewhat disposable (easily replaced)

    Advice to ManagementAdvice

    No advice, They were okay. Some of my management team needed a lesson in Labor Management, but other than that, nothing but kudos

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Los Angeles, CA (US)
    Former Employee - Anonymous in Los Angeles, CA (US)

    I worked at Cheesecake Factory (less than an year)

    Pros

    Money was definitely good and work balance.

    Cons

    Long hours, management could be difficult. Also lot of drama

    Recommends
    Positive Outlook
    Approves of CEO

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