Cheesecake Factory

www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated 20 January 2015
Updated 20 January 2015
485 Reviews
3.6
485 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
267 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Company, but losing the feeling I first felt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Sherman Oaks, CA (US)
    Current Employee - Server in Sherman Oaks, CA (US)

    I have been working at Cheesecake Factory part-time (more than 8 years)

    Pros

    Flexibility, ability to move up, organization.

    Cons

    Removal of gratuities, high stress, sometimes it doesn't feel like management is on our side.

    Advice to ManagementAdvice

    Listen to your staff we are the backbone of the company.

    Recommends
    Neutral Outlook
  2.  

    Mostly a Piece of (cheese)Cake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Beavercreek, OH (US)
    Former Employee - Food Server in Beavercreek, OH (US)

    I worked at Cheesecake Factory part-time (more than 3 years)

    Pros

    The training program this company uses ensures that employees are very well prepared when they begin to work on their own. This system does a good job setting people up for success.

    Cons

    Some managers are not consistent, which makes it difficult to complete certain tasks. When everyone is not held to the same accountability, the generally well oiled machine will face some challenges.

    Advice to ManagementAdvice

    Base treatment on employee work ethic rather than personal relationships.Be consistent in treatment and expectations.

    Recommends
    Positive Outlook
  3.  

    A lot of fun, with the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host in Honolulu, HI (US)
    Current Employee - Host in Honolulu, HI (US)

    I have been working at Cheesecake Factory part-time (more than an year)

    Pros

    The atmosphere
    The people
    Fast paced so time goes by quickly
    The food

    Cons

    Management could follow through a little more

    Advice to ManagementAdvice

    Make sure when you say you'll do something, it gets done

    Recommends
    Positive Outlook
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  5.  

    The best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Relations in Calabasas Hills, CA (US)
    Current Employee - Staff Relations in Calabasas Hills, CA (US)

    I have been working at Cheesecake Factory

    Pros

    Amazing office culture, great place to develop, learn, and grow

    Cons

    Benefits if you are not salaried

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory

    Pros

    Good. Great company to work for.

    Cons

    None. They are the best.

    Advice to ManagementAdvice

    None.

  7.  

    Fast paced and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Richmond, VA (US)
    Former Employee - Server in Richmond, VA (US)

    I worked at Cheesecake Factory

    Pros

    Management took really good care of us, often were given free food. Extremely flexible scheduling easy to pick up and drop shifts via phone app. Several co-workers were fast-tracked to management within 2 years. Really solid teamwork.

    Cons

    Customers would essentially always get their way, most often when they are in the wrong, promoting them to walk over staff until they got their way. Menu changes were often and learning the system takes time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter in Charlotte, NC (US)
    Current Employee - Server/Waiter in Charlotte, NC (US)

    I have been working at Cheesecake Factory

    Pros

    Very flexible schedule, I love using Hotschedules to pickup or release shifts and submit requests off or change availability. The company is growing and there are opportunities to get into management and open new stores. The company just opened their first international stores in Dubai and is doing very well. You work hard for the money, you'll make money.

    Cons

    Hourly pay wages suck for servers. As a server, I have to tip out 4% of my total sales- 2% to the bussers, 1% to the food runners, and 1% to the bartender.

    Advice to ManagementAdvice

    Jacksonville, FL and Charlotte, NC management is doing well and it has been a pleasure being part of their teams.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great serving job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Riverside, CA (US)
    Former Employee - Server in Riverside, CA (US)

    I worked at Cheesecake Factory part-time (more than 3 years)

    Pros

    The flexibility to go to school.
    Great support from managers.
    The training program was fantastic.
    I had the opportunity to be part of a great opening team that had very low turn over.

    Cons

    The hours were long and sometimes late.
    The scheduling could be hectic at times due to availability.
    Parking at my location was very difficult at times.

    Advice to ManagementAdvice

    Add a bidding system to shifts so more senior servers can have different options.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Awesome place for career waitressing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress in Miami, FL (US)
    Former Employee - Waitress in Miami, FL (US)

    I worked at Cheesecake Factory part-time (less than an year)

    Pros

    Fun environment overall. People love this place too so fun to be involved with guest and their outings.

    Cons

    Training is very intense but only because the menu is so intensive. The plates are really heavy too, which was difficult for me to carry due to my weak wrist.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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