Chubb Corp

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Chubb Corp Reviews

Updated 8 August 2014
Updated 8 August 2014
157 Reviews

3.7
157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chubb Corp Chairman, President, and CEO John D. Finnegan
John D. Finnegan
84 Ratings

Review Highlights

Pros
  • The work life balance is very good and the compensation package is quite good (in 23 reviews)

  • Good Benefits including health insurance , Decent Bonus (in 15 reviews)


Cons
  • Few opportunities for advancement unless you are in the "inner circle (in 8 reviews)

  • Company promotes work life balance, but doesn't seem to readily give it (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    Pros

    Will help to build a decent 401k plan

    Cons

    Not much room for growth.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great corporate work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly culture allows for a great work-life balance

    Cons

    Work can become fairly repetitive

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    My experience at Chubb Insurance was educational. Learning aspects of insurance practices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chubb Underwriting Associate  in  Whitehouse Station, NJ (US)
    Former Employee - Chubb Underwriting Associate in Whitehouse Station, NJ (US)

    Pros

    The best reason to work at Chubb is that they appreciate their employees which in turn gives better quality of work performed. They are a company for their employees.

    Cons

    The only con that I have was the distance they were from where I lived.

    Advice to ManagementAdvice

    I don't have a lot of advice to Management as the managers I worked with were very professional, knowledgeable and great assets to the company. I would love to go back to Chubb Insurance as an employee.

    Recommends
    Neutral Outlook
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  5. 4 people found this helpful  

    It used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company itself has a great reputation with it's customers. Good benefits.

    Cons

    Management no longer seems to care about it's staff. At one time you can tell the company really valued it's employees and it treated them as such. now it seems it doesn't really care about the emloyees at all. Lots of positions outsourced because it's cheaper (although the quality is much worse). Staff is not appreciated at all.

    This is why although I'm a current employee I am looking for other opportunities.

    Advice to ManagementAdvice

    Realize your staff is the face of your company. If you want them to represent your company well treat them decently and let them know they are valued.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Apartheid managing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Facility was adequately heated. ;)

    Cons

    Technically hired as a contract legal bill reviewer by a temp agency, which is a slick way for Chubb to avoid employment laws and to sub-contract out management of temps. Chubb uses more than one agency to find temporary workers for its legal cost management unit. The goal is to bilk attorneys who are hired to defend/represent Chubb insureds when they are sued. So they train temps in how to reduce the amounts paid to the attorneys, and meanwhile, treat the temps as expendable. A very strange environment. Also in the building, are claim adjusters and their support and managers - who are paid great salaries if they started before the banking crisis in 2008, great benefits, and live as higher class workers. TWO different systems in place. One being the old way; the other being the new. I realize they have to deliver returns to their shareholders (and upper management), but it felt like slave labor.

    Advice to ManagementAdvice

    What goes around comes around. Eventually, the people and businesses that literally entrust you to defend them will find out that you are being so tight with their attorneys that it amounts to managing the entire litigation (taking that right away even when policy-holders have paid to make their own decisions). You will lose market share. Honesty counts, and taking such advantage of the market that you have old staff who are treated well, and more recent staff who are temps working at your mercy should be punishable if not here on earth, than somewhere else.

    Doesn't Recommend
  7.  

    Gdfffdfdf

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner  in  Simsbury, CT (US)
    Current Employee - Claims Examiner in Simsbury, CT (US)

    Pros

    Friendly, collaborative environment; a good place to start your career

    Cons

    Other reviews pretty much have it right.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    CSR 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lake Dallas, TX (US)
    Current Employee - Customer Service Representative in Lake Dallas, TX (US)

    Pros

    Great company to work for

    Cons

    None at all. A
    Good place

    Advice to ManagementAdvice

    More opportunities for advancement

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Longevity and stability win

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Underwriter I
    Current Employee - Senior Underwriter I

    Pros

    Great training and growth opportunities for hardworkers. Strong national presence.

    Cons

    Hard to navigate the opportunities sometimes without a coach of some type

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Service Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Service Center Examiner II  in  Simsbury, CT (US)
    Current Employee - Claim Service Center Examiner II in Simsbury, CT (US)

    Pros

    The employees you will work with are generally respectful and helpful. Of course there will be a few bad apples who try to cause trouble as with any workplace. Once you settle in there is a lot of flexibility in regards to work life balance. As long as you get your work done you may come and go as you please within reason. It seems if you push hard enough or complain you will be able to work from home and possibly advance. The training is non-stop so you will constantly be learning about the job. The job itself is interesting and challenging as well as rewarding. There are snack bars in the building that charge as little as 50cents versus the vending machines that charge more than double. There is an onsite gym that is free and pretty decent. There is a bike trail nearby that comes in handy for jogging or when you need to decompress to regain composure. You can walk to a Dunkin' Donuts. Parking is free.

    Cons

    Please note: You must have your CT Casualty Adjuster's license for this position. If you do not have it you will need to pass the exam within 6mo of employment.

    There are 4 major negatives.

    Pay: Low. If you are extended an offer you must negotiate an acceptable salary you feel is fair. The trend is to strong arm you into accepting what they want to pay you. You will be surprised at what salary they will offer you as it is well below the market average when comparing the job duties and responsibilities with the local competitors. Once you accept you will be stuck with this low unfair salary until you quit and move on. When comparing actual empirical and tangible salary info of local competitors the pay is a slap in the face as other companies offer a 4-5% increase per year + a bonus or if the increase is as little as 2% the bonus reward is very large.

    Leadership: None. The so called supervisors serve a role as selfish entitled condescending enforcers who use fear and intimidation to motivate their staff. Supervisors are not able to provide immediate relevant and honest feedback. Supervisors are not able to provide any development plans, coaching or career guidance. Supervisors are not able to provide training and technical guidance to their staff. Supervisors are not able to review individual employee's work product and performance fairly because they do not use objective reasoning and are pressured to keep salaries low and promote job attrition. Supervisors have absolutely no passion for their employees, their engagement, or their development. What supervisors are coached in is how to write a skewed review to make a reader conclude something that is just not the full truth. The individuals that are employed as supervisors and manager are truly not qualified for the position.

    Advancement: None. The Service Center is structured like a Call Center. This is a fatal flaw as you can not adapt a call center mentality to EPL claims handing. There is EXTREMELY high turn over. We are literally losing 1 employee a month. This is a small office thus there are limited functions. When there is an opening outside of the Service Center it becomes a dirty competition with games and politics. Supervisors have actually discouraged certain employees from posting for other jobs within the company. Its more of who you know than your actual work performance. In a nutshell there is no opportunities for any advancement unless you go the complaint and/or disability route.

    Work environment: Toxic. Very low morale. Lots of talking behind people's back. Dishonesty. Dissension. No respect. People embellishing others' mistakes to make themselves look like the hero. This is across the board from supervisor to subordinate. Unrealistic expectations that are not obtainable as they need an excuse to keep salary low, remove dead weight, and promote attrition. Heavy workload. Negative only feedback and comments from supervisors. Supervisors main goal is to find mistakes and exploit and document them. A sense of fear created as employees are actually afraid to ask questions. Complaints to HR. "Every man and woman for themselves" mentality. "Throw you under the bus" tactic is used often by many. Plausible deniability is a tactic a few supervisors and technical resources use. When employees are openly discussing job searches and job interviews with competitors, being unhappy, comparing salary, comparing reviews, etc… you know there is an issue.

    If you are considering taking a job in the Service Center think twice about this decision. There are other companies out there that seem to offer more and are not run like a white collar sweat shop. A lot of us see the writing on the wall as they are currently using job attrition and performance management to remove dead weight. It has created more work and we are not getting paid any more and the working environment has become pressurized. At this stage we are doing work that is worth a lot more than we are being paid.

    Advice to ManagementAdvice

    PARADIGM SHIFT. The Service Center needs to be revamped and a new operating model MUST be implemented before the mass exodus of dedicated skilled senior examiners leave and we are left with only lower skilled less experienced examiners. You can not adapt a call center or even a home/auto claims center operating model to EPL claims handling as it is not a process oriented job. We have heard it a few times from the field, the Service Center is a mistake. If you really want the Service Center to continue its existence then find a real solution to the problem. You can only prevent the inevitable for so long (a complete re-organization or a merger with the cores). Consider removing the management team and bring in/hire quality talent that has actual managerial experience and skills that are proven in a tangible nature. If this is not possible create an actual "Leadership Team" so that these so called supervisors and the so called manager can learn from each other. Supervisors and a manager always pretend to be busy, have no time to help, ignore emails and requests for reviews, give vague answers to questions, they use the word "You" vs "We", play favorites, and are never able to answer and resolve conflicts or issues in a short period of time. These are classic signs of a bad manager and this must be dealt with. The management style must change as using fear and intimation and high pressure tactics does no good but create animosity and high turn-over. Suggest management team attend an outside management seminar and then be tested on what skills they learned from said outside seminar.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    15 years. Started as programmer trainee. Now Senior Programmer Analyst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer Analyst
    Current Employee - Senior Programmer Analyst

    Pros

    Very high-quality IT department, but going downhill fast.

    Cons

    Poor jjob security, declining morale, no room for advancement, frequent layoffs, highly political, moving from a one-of-a-kind superior insurance company to generic property and casualty insurer. Though it's stock does okay, it is a company suffering from internal decline, poor morale and horrible upper management.

    Advice to ManagementAdvice

    Get a heart. You have 3 groups of stake holders. Customers, shareholders, and employees. You seem to think you have only one, and it is none of the above. A self-promoting of senior management team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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