Citizens Financial Group Reviews in Boston, MA, US Area

Current Employee – been working at Citizens Financial Group full-time for more than 10 years

Pros – the customers are the best. worked there 10 years.some good employee great insurance, good to community projects.

Cons – Managment is lacking maybe ifsome .of these higher up would ask some of these employee why they left. Instead of sitting in and office. Pick some employess and ask why your leaving. Been there 10 years got fired had many customer call and complain who listens to them no one.Ive been home 2 days and recieved 6 calls from customers

Advice to Senior Management – look into the little people that come to work everyday and who are there to take care of customers and make the company look good.Find out why there such a big turn over listen to employee and customers.Because thats what were here for our customers.

Former Employee – worked at Citizens Financial Group full-time for more than 3 years

Pros – Working relationships with peers and team can be rewarding. Vacation time is unlike anything I have seen elsewhere. Benefits are ok.

Cons – Under such UK control it is hard to do your job effectively or to have any original thoughts. Understand the current ownership structure and the control that requires but in order to effectively run the business there needs to be more flexibility.

Former Employee – worked at Citizens Financial Group full-time for more than a year

Pros – -Citizens is one of the top banks that offers attractive home equity line of credit rates
-AWESOME PEOPLE. You will meet some truly great employees and customers at this job
-Great work/life balance- very flexible schedule
-Will learn great sales techniques that will look great on a resume
-Help is always available
-Career advancement can be quick and easy if you form great relationships with management

Cons – -Horrible pay and commission structure (in my opinion. The work that bankers and managers put in should be far further compensated in order to avoid the high turn over rates that plagues this company and other banks)
-Citizens has not had the best track record
-Citizens is comparatively horrible next to other banks; I often found myself selling what I truly did not feel passionate about
-As many awesome people as there are, there is also a fair share of HORRIBLE PEOPLE!!!
-Success in this industry depends on what branch you work at. There truly are branches that are in horrible locations that are unable to do well because of either stiff competition in the area (thus affecting FC goals, checking accounts, loans, etc), or just the fact that they are in the middle of nowhere!

Advice to Senior Management – Increase pay to avoid turnover; find a way to lower stress to make goals on employees

Yes, I would recommend this company to a friend

Former Employee – worked at Citizens Financial Group full-time for more than a year

Pros – Good to employees good benefits, good work life balance

Cons – not pay for performance, employees in retail need to be trained on product and process

Advice to Senior Management – Hire more training staff to train employees, the additional production will pay for the trainers.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Citizens Financial Group

Pros – Benefits are good. Team atmosphere

Cons – Very poor salaries. Poor strategic direction

Advice to Senior Management – Need more strategic thought and planning. Better compensation structure

Yes, I would recommend this company to a friend

Current Employee – been working at Citizens Financial Group

Pros – unrivaled compensation for top performing sales people
great benefits package including 9% 401k match, 8k tuition assistance, 22 paid days off
bankers hours!
best lending rates around, best deposit rates around

Cons – too many account changes and fees for the customers make it difficult to please everyone
there is way too much pressure to sell, sometimes i feel like a used car salesman

Advice to Senior Management – Stop making us sell extra checking accounts to people that already have them with us. That doesn't grow market share it only increases cost.
You created customer commitments, live by them don't just read them off a piece of paper

Yes, I would recommend this company to a friend

Former Employee – worked at Citizens Financial Group

Pros – Many good people who cared about the job, the company, and the customers and in doing the right thing ethically.

Cons – Upper management seemed to have a rotating flavor of the month focus that was never allowed to take root before the next trend came along.

Advice to Senior Management – People can do their jobs better if you leave them to do it and not take up so much time with useless micromanagement activities.

Current Employee – been working at Citizens Financial Group

Pros – A comfortable work environment with knowledgeable senior staff and management. Flexible hours and a reasonable work load. Accommodating of personal needs.

Cons – Advancement is a slow process, leaning the job functions well occurs long before there is an opportunity to advance. Potential is limited by a small number of slots for career progression.

Advice to Senior Management – Increase the number of training opportunities. I don't have any more advice than this. Your twenty word minimum is making me not want to join this site.

Yes, I would recommend this company to a friend

Former Employee – worked at Citizens Financial Group

Pros – Bank holidays and generous vacation. Location (depending on where you live). Fairly flexible work hours.

Cons – Favoritism was rampant. The only way to get promoted is if you were a favorite of a senior manager. All promotions were not created equally - different criteria is used depending on who you are.

Advice to Senior Management – Value employees contributions for what they are and not based on who they are made from.

No, I would not recommend this company to a friend

Current Employee – been working at Citizens Financial Group

Pros – Benefits package competitive, fairly good paid time off program.

Cons – Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

Advice to Senior Management – Lay off the micromanaging! Get rid of your useless senior mangers starting with the bloated staff in Marketing, why is everyone in this dept. a VP-gimme a break!!

No, I would not recommend this company to a friend