Citizens Financial Group Reviews in Boston, MA

Updated 30 August 2014
Updated 30 August 2014
364 Reviews

2.5
364 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
41 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

48 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Colleagues at Citizens.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Boston, MA (US)
    Former Employee - Sales Manager in Boston, MA (US)

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    Many different career opportunities in the Boston & Providence locations.

    Cons

    Different business lines operate in their own silo's.

    Advice to ManagementAdvice

    Manage two levels down more often and you will identify opportunities to improve the bank and reduce attrition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Malden, MA (US)
    Current Employee - Personal Banker in Malden, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great benefit package, Community based company

    Cons

    Need to add more balance in co-workers social meeting or events

    Advice to ManagementAdvice

    Keep up the good work, work on giving better raises/bonuses

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good management and competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager  in  Quincy, MA (US)
    Former Employee - Teller Manager in Quincy, MA (US)

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    I always enjoyed the people I worked with. I was pretty satisfied with my pay and my time off.

    Cons

    I know some people who didn't have as good a relationship with their managers and coworkers as I did. It is also a very intense sales environment. You are expected to try and sell a product to every customer you help.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Frustrating and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager II  in  Quincy, MA (US)
    Current Employee - Assistant Branch Manager II in Quincy, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

    Cons

    Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

    Advice to ManagementAdvice

    Stop hiring unqualified employees and you wouldn't need CEP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Manager  in  Boston, MA (US)
    Current Employee - Risk Manager in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    I have experienced stupendous professional growth in this firm. My managers have always been most supportive of my advancement, and promotions have been forthcoming appropriately.

    Cons

    With the upcoming IPO, things have been a bit hectic and rudderless. It seems like there is a goal to get all of the terrible ideas implemented before the IPO

    Advice to ManagementAdvice

    It would be nice if we didn't change everything just for the sake of changing everything. It's frustrating that some of the changes have been implemented without much thought or input.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Good place to start, but have to move on to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Rochester, NH (US)
    Former Employee - Personal Banker in Rochester, NH (US)

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    Good introduction to banking industry.
    Benefits/Salary are ok for not requiring much experience.
    Some opportunity to grow if you put in your own effort to really learn the product line and banking areas.

    Cons

    Limited potential for promotion in the retail banking sector.
    Pressure to sell banking products can sometimes lead to bad customer service.
    Working with unqualified/uninformed Bankers, sale people only.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It is all in who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Decent benefits, career opportunities for starting your career, coworkers are wonderful people

    Cons

    too tied to Royal Bank of Scotland - IPO coming, everything is about the bottom line.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Hearts in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    Great, smart people who are always trying to do their best for each other and customers. The company does a very good job of hiring the right people but sometimes gets lost in how to measure success and communicate a cohesive strategy that everyone understands and will follow.

    Cons

    Many, many shifting and confusing priorities. It's hard to deliver against a plan when you know it's going to change. Even senior management seems to be "stuck" when determining how to properly prioritize...the "deliver everything" attitude is hard to follow and somewhat unrealistic.

    Advice to ManagementAdvice

    Simplify goals and then measure against them. Don't just roll-out new priorities before you have told us how we have done against the old ones. Also, when you decide something is not working just tell your colleagues. Great leaders deliver both good news and bad new equally.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Great place to challenge yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Several  in  Dedham, MA (US)
    Current Employee - Several in Dedham, MA (US)

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Great place to innovate. Organization looked to marketing to drive the organization forward. Ideas encouraged at all levels. I had flexibility with my schedule so I could balance my childrens' schedules.

    Cons

    Was starting to get very corporate and political.

    Recommends
    No opinion of CEO
  11.  

    Overall a quality organization, but too bureaucratic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President  in  Boston, MA (US)
    Current Employee - Assistant Vice President in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Good people, lots of education and training opportunities, enlightened view of work/life balance for a big company

    Cons

    Outdated technology tools, overly complex organization that makes it difficult to get answers/ find information

    Advice to ManagementAdvice

    Invest in current hardware/software tools, streamline decision making processes

    Recommends
    Neutral Outlook
    Disapproves of CEO

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