Citizens Financial Group
2.6 of 5 303 reviews
cfgcareers.com Providence, RI 5000+ Employees

Citizens Financial Group Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

2.6 303 reviews

                             

46% Approve of the CEO

Citizens Financial Group CEO Bruce Van Saun

Bruce Van Saun

(13 ratings)

36% of employees recommend this company to a friend
303 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work life balance is rarely an issue only if the branch's QTD sales numbers are met"
    in 22 reviews
  • "they provided good benefits to me as a part time and full time employee"
    in 22 reviews
Cons:
  • "Unrealistic sales goals that did not make reasonable commissions"
    in 24 reviews
  • "The company preaches work life balance and that's not what is going on"
    in 11 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fantastic company to work for!

Project Analyst (Current Employee)
Providence, RI (US)

I have been working at Citizens Financial Group full-time for more than 5 years

ProsGreat pay and benefits
Generous paid time off
Great opportunity for advancement
Flexible work schedule
Accessible management team

ConsAt times, management team can be demanding (short time frames, re-work, etc) but requests are understandable given the IPO prep environment that the company is currently in.

Technology has definitely been an issue but great strides are being made to ensure that we have the tools and systems in place to ensure colleagues success.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not bad, but not great either.

Administrative Assistant (Current Employee)
Providence, RI (US)

I have been working at Citizens Financial Group full-time for more than 8 years

ProsBenefits are not bad, lots of departments - so room for advancement.

ConsLots of change, benefits getting less as time goes on.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Great people but crappy morale

Vice President (Current Employee)
Providence, RI (US)

I have been working at Citizens Financial Group full-time for more than 3 years

ProsBenefits, co-workers, it is nice to be part of a regional bank that has such a great state presence

ConsLeadership disengaged, do not reward or recognize talent, same people are tapped to do all the work, told to work harder with no additional incentives

Advice to Senior ManagementIf you don't change the current culture people will continue to fly out the door

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good customer service experience

Teller (Current Employee)
Bensalem, PA (US)

I have been working at Citizens Financial Group full-time for more than a year

ProsCo workers assisted you and everyone got along well with each other to maintain branch goals

ConsToo much emphasis on opening accounts that people do not need just for a sale

No, I would not recommend this company to a friend

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1 person found this helpful  

Different business lines will give you different experiences

Anonymous Employee (Current Employee)

I have been working at Citizens Financial Group full-time for more than 5 years

ProsDepending on which department you work in, work/life balance and just overall experience is drastically different. Life is tough in the branches. If you are on the corporate side, you get a lot more respect. There are more areas like wealth management or premier.
If you are in sales... Close lots of business and you walk on water. Also, surprisingly enough the pay is quite good at Citizens.

ConsManagement is the worst thing about this place. I'm always amazed at how upper management seems to find poor managers that bully and rule by fear. Office politics is bad.

Advice to Senior ManagementPromote more from within. Get respectable people that know how to lead, not just the sales guy that gets the goals by any means possible.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Lots of potential that will likely never be realized

Information Technology (Current Employee)
East Providence, RI (US)

I have been working at Citizens Financial Group full-time for more than 5 years

ProsGood benefits. Four weeks vacation to start. Some really great people who put in a lot more effort than, strictly speaking, is required.

ConsExecutive leadership that doesn't seem to have any idea how to run a technology organization. Overly complex, convoluted policies and procedures that ensure nobody can get anything done, ever. Insane separation of duties that fragments responsibilities and makes accountability impossible. Management has no trust in the technologists as a group. In general, while they like to talk about how important colleagues are to the organization, the reality is that people here are treated as widgets to be used and disposed of or swapped out for any reason. No fit for purpose work areas anywhere in the organization. No proper investment in maintaining or improving technology infrastructure in years. No budget for new technology investigation and adoption.

Advice to Senior ManagementWake up. You're never going to achieve the goals you've laid out if you don't have people working here that have the skills and drive that you need. Such people are not a dime a dozen. Each one is a critical asset to this organization and they deserve to be treated as such.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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not the right job for me

Administrative Assistant (Former Employee)

I worked at Citizens Financial Group full-time

Prosthe benefits are pretty good

Conspay and advancement opportunities not good

No, I would not recommend this company to a friend

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Not so much fun

Personal Banker (Former Employee)
Pittsburgh, PA (US)

I worked at Citizens Financial Group full-time for more than 5 years

Prosfun to deal with customers... good coworkers

Consupper management pushes PUSHES PUSHES sales

Advice to Senior Managementstrive to service our current customers before pushing every product on new customers and scaring them away

No, I would not recommend this company to a friend

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A great place to cut your teeth in the banking industry

Business Banking Officer (Former Employee)
Lancaster, PA (US)

I worked at Citizens Financial Group full-time for more than a year

ProsVery well laid out programs on sales and development opportunities.

ConsUnrealistic sales goals that did not make reasonable commissions

Advice to Senior ManagementLook at the profitability of what is asked of staff and see if the goals are actually profitable to the bank.

Yes, I would recommend this company to a friend

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Great Work/Life balance, but struggles to ease employee fears

Vice President (Current Employee)
Cranston, RI (US)

I have been working at Citizens Financial Group full-time for more than 3 years

Pros- Great work/life balance for employees
- Great paid time off policy

ConsSignificant change with separation from RBS, 2014 IPO, etc. that has led to focus on cost cutting which ultimately leads to job cuts.

Advice to Senior ManagementBe transparent on plans to ease employee concerns over job security

Yes, I would recommend this company to a friend

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Citizens Financial Group – Why Work for Us?

About Citizens Bank Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. It has… Full Overview

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