Citizens Financial Group Reviews

Updated 28 August 2014
Updated 28 August 2014
364 Reviews

2.5
364 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
41 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Regional Manager's have completely lost touch with reality.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Decent benefits package. Colleagues are very informative, good people.

    Cons

    Terrible regional management. Terribly high turnover rate because regionals will fire someone who hasn't met their unrealistic sales goals, regardless of how many years they've been with the bank.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    good pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    company pays very well, good benefits

    Cons

    limited opportunity for advancement, also very behind other banks in technology

    Advice to ManagementAdvice

    update your technology

  3.  

    Citizens colleagues work hard, are fairly rewarded and the people I work with are fantastic!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    Great people who are positive, enthusiastic and willing to help. We continue to deliver and improve our results.

    Cons

    Our systems can be a little painful sometimes.

    Advice to ManagementAdvice

    Continue to keep morale up - have fun!

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  5.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group

    Pros

    Cares about employees upper management is very helpful.

    Cons

    Branch managers lack consistency, not enough follow through.

  6.  

    Don't Apply!!!! No possible advancement unless you "game the system"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Citizens Financial Group

    Pros

    I don't have anything positive to say. I have been asking my husband to close his accounts since I started here.

    Cons

    Every person I've met does what's right for his or her pocket, not for the client. How many accounts can one client have. I don't think senior management has a clue about what is going on in the branches. Oh, and don't expect the lending process to go smoothly. The only people I see advancing don't do what's right for the client. How can you let someone like that be a leader and train others?

    Advice to ManagementAdvice

    Coach to client engagement through proper profiling; not to account openings and annuity sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Malden, MA (US)
    Current Employee - Personal Banker in Malden, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great benefit package, Community based company

    Cons

    Need to add more balance in co-workers social meeting or events

    Advice to ManagementAdvice

    Keep up the good work, work on giving better raises/bonuses

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I started as a teller, and was promoted to banker.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Albany, NY (US)
    Former Employee - Personal Banker in Albany, NY (US)

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    - great training program
    - good for an entry level job
    - financial incentives were good
    - fun atmosphere
    - easy to move up

    Cons

    - pay isn't great, but then again it's an entry level position (teller)
    - in store hours range from 10 am - 7 pm and on weekends
    - sometimes you will get a great manager, sometimes you will not

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I  in  West Chester, PA (US)
    Former Employee - Banker I in West Chester, PA (US)

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    Good benefits, opportunities to advance, fair hours, good medical/dental

    Cons

    Not enough pay, ridiculous goals

    Advice to ManagementAdvice

    Don't hire managers that are not capable of leading a sales team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good management and competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager  in  Quincy, MA (US)
    Former Employee - Teller Manager in Quincy, MA (US)

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    I always enjoyed the people I worked with. I was pretty satisfied with my pay and my time off.

    Cons

    I know some people who didn't have as good a relationship with their managers and coworkers as I did. It is also a very intense sales environment. You are expected to try and sell a product to every customer you help.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Low Pay High expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker  in  Albany, NY (US)
    Current Employee - Personal Universal Banker in Albany, NY (US)

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    Many opportunities to move up since everybody leaves

    Cons

    You may want to quit before you get promoted

    Advice to ManagementAdvice

    The Mortgage dept is horrendous, please have a business analyst streamline the process. Also, base pay should increase... a banker shouldn't be earning McDonalds wages. Finally, the universal banker role is such an obvious cost cutting mechanism. Two roles for the price of one? You should stick with the specialty positions from before. Going back and forth all day from platform to BIC is guaranteeing that I look elsewhere for employment. And I'm not some loser riding the bottom ranks. I'm actually one of the regions top bankers with over 7 years in banking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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