Citizens Financial Group Reviews

I worked at Citizens Financial Group full-time for more than 3 years

Pros – The company was great to work for and had lots of opportunities in branches. The benefits package was great especially the ability to buy an extra week of vacation. Every year they had colleague appreciation week which was always fun and relaxed.

Cons – The ales environment causes some to do unethical behaviors because it was all number driven. Outside of branches, if you don't live in RI or Boston, the career opportunities are limited.

Advice to Senior Management – Understand that not everyone needs a 3rd checking account.

Yes, I would recommend this company to a friend

I worked at Citizens Financial Group full-time for more than a year

Pros – Good benefits, flex schedules in many areas. Employees take pride in community outreach efforts. Good collaboration and cross-department collaboration in many areas.

Cons – As elsewhere, continual change and restructuring has created a climate of unease. Most frustrating thing is that the values and mission, which are clearly communicated, seem to be mostly "lip service" in some many areas. Transparency is a term used constantly, but the atmosphere is not truly open for employees to honestly express their true opinions (without recourse) in the multitude of surveys and meetings where feedback is sought. Employees are often set up for failure by being moved (without discussion) into roles to fit business purposes, not taking into account the skills, talents and interest.

Advice to Senior Management – Need to work with leadership more on truly supporting employees with development of skills and matching skills to the right job. "Window dressing" attempts at recognition do not balance out feelings of not being valued. If job market gets stronger, many frustrated employees will seek opportunities elsewhere in order to gain more satisfaction at doing what they do best for an organization that supports them in their career.

No, I would not recommend this company to a friend

I have been working at Citizens Financial Group full-time

Pros – Achievable Incentive Structure
Competitive Salary
Innovative
Customer Oriented

Cons – Banking industry as a whole is currently facing crippling regulatory pressure which is forcing downsizing of all banks

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Citizens Financial Group full-time for more than 7 years

Pros – -Great co-workers
-ok time off
-ok incentive

Cons – -Management has such a disconnect with branches. They think that their approach to sales is going to work, what jerks. They need to get their act together, because their sales routines don't work for a happy customer experience. What the hell happened to the "CREDO"

Advice to Senior Management – Maybe management should work in branches for a few weeks and really see how it is, so maybe they could have a better understanding on how to manage better. I was a branch manager in northeast PA, and I had pride in my job until the change happened. It turned me off 100%

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Citizens Financial Group full-time for more than a year

Pros – Great people to work with.

Cons – Citizen's Bank only cares about selling anything and everything to customers. There is little to no care about the employees, and the amount of pressure, and unrealistic goals they place on the employees shows the companies lack of integrity. The turn-over rate is absurd, and yet nothing is done to make the employees feel confident about working there.

Advice to Senior Management – Re-do your hold method of operation. It is not working.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Citizens Financial Group full-time for more than 7 years

Pros – solid hourly pay good benefits

Cons – the amount of pressure to produce new checking accounts as a platform person is beyond real! I witnessed many coworkers suffer stress related illnesses just to have them be laid off when they returned. I have witnessed the few that do well lie and cheat customers to get them to open new accounts they had no need for.

Advice to Senior Management – If you want to keep your customer base work more on customer service and less on abusing customers to get new checking accounts. Back off on your employee pressures & performance expectations.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Citizens Financial Group

Pros – Good benefits, ample paid time off

Cons – Poor management on all levels

Advice to Senior Management – Managers of accounts and business lines do not necessarily make them effective managers of employees. Consider carefully those people you delegate to manage a team of people, as it is quite different than merely managing numbers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Citizens Financial Group full-time for more than 10 years

Pros – the customers are the best. worked there 10 years.some good employee great insurance, good to community projects.

Cons – Managment is lacking maybe ifsome .of these higher up would ask some of these employee why they left. Instead of sitting in and office. Pick some employess and ask why your leaving. Been there 10 years got fired had many customer call and complain who listens to them no one.Ive been home 2 days and recieved 6 calls from customers

Advice to Senior Management – look into the little people that come to work everyday and who are there to take care of customers and make the company look good.Find out why there such a big turn over listen to employee and customers.Because thats what were here for our customers.

I worked at Citizens Financial Group full-time for more than a year

Pros – Excellent training programs, wonderful local staff, bonus oppotunities

Cons – Not customer-driven, promotions are based on sales and not leadership abilities, very little/no communication from upper management, huge differences between traditional and in-store

Advice to Senior Management – Pay your employees more generously, focus on customers and not checking accounts, promote leaders instead of salespeople, foster communication and continuity between traditional and in-store branches

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Citizens Financial Group

Pros – Great co-workers and customers fantastic hours great benefits

Cons – Horrible Senior Management only concerned about money money money not you.

Yes, I would recommend this company to a friend