Claire's Stores Reviews

Updated 30 August 2014
Updated 30 August 2014
304 Reviews

2.6
304 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
62 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company to grow with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Tallahassee, FL (US)
    Former Employee - Store Manager in Tallahassee, FL (US)

    I worked at Claire's Stores full-time for more than 8 years

    Pros

    I loved working for the company. It has great products and is all over the world, so not impossible to move to another location and continue working. It is slowly catching up technology wise with the rest of big businesses, which is great. Bonus opportunities, lots of company contests and perks for excellent performance. I've learned a lot with this company that has made me successful at other jobs as well.

    Cons

    Depending on who your manager is, it may be hard to continue growing with the company beyond store level. Limited hours in the store means you work alone often. Work load can be heavy too, especially when working alone. Ear piercing like crazy too, some customers are just not fun having to do this with all the time.

    Advice to ManagementAdvice

    Help those who want to advance move into positions to do so, or else they just get bored and want to leave after being used and ignored in a store level position.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Definitely not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager
    Current Employee - Store Sales Manager

    I have been working at Claire's Stores full-time for more than 5 years

    Pros

    Managerial experience on your resume. Paid time off is decent-2wks your fIrst year and 32 hours personal. DBm rarely visits so no problems with walking on eggshells. You will learn how to set a store over and over again. Almost feels like yoyr own store as you will work solo 90% of your shifts. Easy enough job. Ear piercing can be fun.

    Cons

    Salary is ridiculous! Fight for your salary don't let the supposed bonus deter you from negotiating a higher salary. Expect to work every Friday and Saturday. You can request it off but it is a requirement of the job. Basically you will be told on a weekly basis what days you can have of as the Store Manager. DM decides if your schedule is suitable and will approve/decline the schedule after the week has already started. You will have no direct contact with corporate; they have 'gatekeepers' called Claire's Support; they are pretty rude customer service reps. Some do not have restrooms in their store so that can be an issue. POS is antiquated and some kind of break down on a daily our weekly basis. No outside communication - you can only email your DM. Sales goal are over the top. Claire's is very reactionary and slow at that - economy has gone down but had taken 3 years to lessen inventory purchases - they waste a lot off merchandise moving to clearance and shipping out to 3rd parties. Merchandise is pretty much crap - don't expect quality or for anything to last.

    Advice to ManagementAdvice

    Grow up. Learn the real trends in fashion - no one is wearing suspenders on the daily so stop spending money on Russia amounts of unnecessary and unwanted accessories. Get someone in the CEO position that knows how to find what sells and purchase tge right amount of stock. Allow Store Managers to truly drive their business. More flexibility to schedule and meet the needs of their store.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Fun Store, Wonderful Discounts, and Lots to do!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Kennewick, WA (US)
    Current Employee - Sales Associate in Kennewick, WA (US)

    I have been working at Claire's Stores part-time for less than a year

    Pros

    Seeing new products, having fun teammates, having a 50% discount at both Claire's and Icing, and it's really laid-back!

    Cons

    (If you're just a Sales Associate, like me) Hours are hard to come by, and there can be some drama considering everyone is a girl.

    Advice to ManagementAdvice

    I love my manager, she's really made our store pretty much the highest in all of the company. One thing I would ask is to try to work in more hours for Sale Associates. I really can't complain at all.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Claire's is a great retail company.. if you dont mind a bit of hard work and retail hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Sales Manager
    Former Employee - Store Sales Manager

    I worked at Claire's Stores full-time for more than 5 years

    Pros

    I was promoted from a 3rd key holder to a Assistant Manager to Manager in just over 3 years. I felt they acknowledged my hard work and promoted accordingly. All my managers were always wonderful. I loved my manager as a 3rd key and Assistant, as well as my district manager as a Store Manager. I felt I was very well trained and the responsabilities matched the pay. As an employee, I felt very empowered with the provided resources on site to correct whatever I needed to. Weather it be step by step how to do a certain transation, or how to put out freight. If you are willing to put a little pep in your step and not sit around all day, this a wonderful company to work for.

    Cons

    The hours are typical retail hours, even for store managers. Even though we made our stores own schedules, we were required to work certain days, close a certain amount of days, work every Saturday and 1 Sunday a month. This wouldn't neccessarily be bad, but each week was different. It was hard to plan anything personal ahead of time because you didn't know if you would have to work or not. Time off was also difficult to take because they had a ton of 'blackout' dates in which you couldn't use your vacation. These dates coincided with Spring breaks, Holidays, and general busy seasons.

    Advice to ManagementAdvice

    More availability of time to use vacation hours. A consistent schedule for all employees for a more even personal/work life balance.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Corporate Office: Small Company, Lots Of Drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Planner  in  Hoffman Estates, IL (US)
    Former Employee - Merchandise Planner in Hoffman Estates, IL (US)

    I worked at Claire's Stores full-time for more than 3 years

    Pros

    Lots of exposure to senior management; almost everyone is friendly & easy to work with; good work-life balance vs. other larger retailers; if you're OK not advancing beyond Buyer/Planner level this is a good place to make a career

    Cons

    Minimal training, depending on your position - if you don't already know what you're doing you're going to struggle; limited advancement beyond Buyer/Planner level; Claire's hires a lot of people who are fresh out of college, which can create a LOT of drama on the floor that makes it more like a soap opera vs. a corporate office; lots of turnover within senior management from 2012-2014

    Advice to ManagementAdvice

    Improve training for new hires; expand advancement opportunities beyond Buyer/Planner level - don't always "go outside" to find new people

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder  in  Deer Park, IL (US)
    Former Employee - Third Key Holder in Deer Park, IL (US)

    I worked at Claire's Stores part-time for more than 3 years

    Pros

    More of a laid back atmosphere.
    Younger customers.
    Employee's availability to make

    Cons

    Lots of responsibility, sometimes too much too handle alone.
    Running the store by yourself.
    Little pay, for great amount of responsibilty.

    Advice to ManagementAdvice

    More opportunities for growth within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Claire's Stores full-time for more than 3 years

    Pros

    Great mobility. Always an opportunity to move up. Gives store managers good ownership and ability to be creative in processes.

    Cons

    Tight payroll, corporate isn't quite in touch with the problems in store.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Overworked and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Phoenix, AZ (US)
    Current Employee - Assistant Store Manager in Phoenix, AZ (US)

    I have been working at Claire's Stores full-time for less than a year

    Pros

    The discount is 50% that is about the only good thing about working for this company. If you have a good store manager that hires a strong team you will be able to glide by for a short peorid of time.

    Cons

    Upper management is very condescending. One day things are done one way the next the district manager changes her mind and wants things done another way. District manager is very controlling and plays favorites. They expect so much but offer little time to complete tasks they want done. Full store promotion changes every other day. They want you to basically stalk every customer that walks through the door and force them to buy what is "trendy and new." Every member of management above store level speaks at you and not to you.

    Advice to ManagementAdvice

    Learn how to effectively manage stores and give praise where deserved rather then always looking for what is/was done wrong. Spend more time training employees then just thrusting them into the work environment. Spend more time training associates on how to pierce ears then a couple tries on a cardboard ear.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Terrible for Store Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Claire's Stores full-time for more than a year

    Pros

    Nice discounts on everything including ear piercing

    Cons

    Often the only employee in the store meaning no real breaks or lunch. No room for hours, too many cuts, not enough staff, too many planograms.....the list is LONG

    Advice to ManagementAdvice

    There should be no reason that there is only one person in the store for hours on end. God forbid there is a call out, you are stuck doing an open to close by yourself, no breaks, if someone wont/cant come in. Many more complaints but cest la vie

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder  in  Flagstaff, AZ (US)
    Former Employee - Third Key Holder in Flagstaff, AZ (US)

    I worked at Claire's Stores full-time for less than a year

    Pros

    Poor management, horrible rushed training, too many hours and then little to no hours, high employee turnover and District Manager highly unprofessional and rude. Are forced to sell to customers and constantly bug customers while they are shopping. ADS is the most ridiculous system sales is second important. Employees undervalued no growth opportunities

    Cons

    Pay for third key is a bit higher than minimum wage and you are allowed to be alone in the store so some sense of independence

    Advice to ManagementAdvice

    Value your employees more and give reasonable tasks. Don't leave all the dirty work for your employees get your hands dirty too and stop making promises you can not keep.

    Doesn't Recommend
    Negative Outlook

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