Comcast Reviews

Updated 22 September 2014
Updated 22 September 2014
2,099 Reviews
3.1
2,099 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,065 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Dsr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dsr  in  Salt Lake City
    Former Employee - Dsr in Salt Lake City

    I worked at Comcast full-time for more than a year

    Pros

    Benefits were good, comp plans were ok, Made a few good friends

    Cons

    Management seemed overly focused on their future personal careers, lots of talk about how much they value employee but doesn't really feel that way

    Advice to ManagementAdvice

    Half truths don't make employees loyal

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    its good to work with comcast but the salary structure is very poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services Associate  in  Calcutta
    Current Employee - Customer Services Associate in Calcutta

    I have been working at Comcast

    Pros

    friendly environment but pay out is poor

    Cons

    pay out is not good

    Advice to ManagementAdvice

    if you outsource any of your process, just look how much your employees are getting satisfied with the pay out... with Fusion BPO.

    Recommends
    Disapproves of CEO
  3.  

    Good to start for fresher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Ahmedabad
    Former Employee - Software Developer in Ahmedabad

    I worked at Comcast

    Pros

    Flexible working hours, friendly work environment

    Cons

    Draft Career Development Path for employees
    Stop being biased

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  5. 3 people found this helpful  

    Great company to work at, still work in progress on customer experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Collaborative, supportive work culture
    Exciting, growth-oriented company
    Lots of employee development opportunities

    Cons

    High work ethic required, not for faint of heart
    Leaders need to embrace a matrix organization in order to get things done
    Customer experience is still a major work in process

  6.  

    Hard Work and Under Appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing CAE  in  Memphis, TN (US)
    Current Employee - Billing CAE in Memphis, TN (US)

    I have been working at Comcast full-time for more than a year

    Pros

    Commission, great co workers, pay structure recently changed, free cable,good insurance. Incentives are always there and always a driver

    Cons

    Change happens daily. No accountability with management. Some incentives are paid out through a website that you have to order from. It can take 2-3 months to get the points, but it's taxed on your paycheck.

    Advice to ManagementAdvice

    Be more supportive of the people who are working and trying to make a difference. Listen to the thoughts that they bring to the table. The new direction that you guys are headed in should make for happier employees and feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It has been an excellent 5 years so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Philadelphia, PA (US)
    Current Employee - Systems Engineer in Philadelphia, PA (US)

    I have been working at Comcast full-time for more than 5 years

    Pros

    You have the freedom to bring in good changes to your team/the company.

    Cons

    Frequent org changes which is disrupting the winning teams.

    Advice to ManagementAdvice

    Reduce the frequency of the org changes.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time

    Pros

    Love that they realize you have a family and it's not all work

    Cons

    compensation - wish they would check the market and pay their front-line employees better or provide bigger bonuses.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Comcast CIM - A fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA (US)
    Former Employee - Anonymous Employee in Philadelphia, PA (US)

    I worked at Comcast full-time for more than a year

    Pros

    Talented staff.
    Exposure to the latest technology.
    Dynamic portfolio of projects.
    Free Cable and Internet.
    Commuter benefit.

    Cons

    Pay could have been better.
    Philadelphia city wage tax.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good people, everyone works hard, odd culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phila, PA (US)
    Current Employee - Anonymous Employee in Phila, PA (US)

    I have been working at Comcast as a contractor for less than a year

    Pros

    Great facilities, great people, good work/life balance, great views

    Cons

    Figuring out what management wants

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Overall its a good job but has its cons. I wouldnt make it career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive  in  Harrisburg, PA (US)
    Current Employee - Customer Account Executive in Harrisburg, PA (US)

    I have been working at Comcast full-time for more than a year

    Pros

    Great benefits, basically free tv/phone/internet, onsite gym & cafe, commission, incentives, 3 weeks of vacay days

    Cons

    Very metric driven, must meet sales #s!, irate customers, back to back calls, desired shifts are hard to get

    Advice to ManagementAdvice

    Realize that during the 8hrs of calls sales is just 1 part of the whole so dont let go of good agents who excell in other areas just because sales # not high

    Recommends
    Neutral Outlook
    Approves of CEO

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