Convergys

www.convergys.com

Convergys Reviews

Updated 29 January 2015
Updated 29 January 2015
1,557 Reviews
2.8
1,557 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
362 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It is nice to work for Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Bangalore
    Current Employee - Technical Support in Bangalore

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Nice work culture inside Convergys

    Cons

    Too much of work inside Convergys

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I worked at Convergys full-time (more than 4 years)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Hyderābād
    Current Employee - Senior Associate in Hyderābād

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Great work culture
    Aspires for innovation
    Flexible working hours

    Cons

    - Actual quality of work differs from team to team
    - Promotions take long..................................

    Advice to ManagementAdvice

    None.........................................................

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Competitive Salary, Good environment, Nice Co-workers and management

    Cons

    Long Hours, Night Shifts without prior notice, Much pressure at times

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good place to work as a fresher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Bangalore
    Former Employee - Technical Support Agent in Bangalore

    I worked at Convergys

    Pros

    Wonderful Work environment and nice perks

    Cons

    Not much to learn, after some time

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    good to begin with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    great transport and facilities inside

    Cons

    managment fails to keep the interest of employees .

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    jobs description and details

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Gurgaon, Haryana
    Current Employee - Customer Service Representative in Gurgaon, Haryana

    I have been working at Convergys

    Pros

    great work envt,good salary,good growth opportunities

    Cons

    long working hours because of the long travellings

  8.  

    Great place to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Bangalore
    Current Employee - Business Analyst in Bangalore

    I have been working at Convergys full-time (more than 3 years)

    Pros

    The best reason to work in this company is the working environment and the people engagement. it will give you opportunity to grow with in the company or change your working field by applying to IJP's. the lower management in the company is very supportive.

    Cons

    Depending on the process the work load might go higher.There is no clarity between the upper management and worker.

    Advice to ManagementAdvice

    Please give more importance to employees.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Senior Technical Support Officer Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support Officer in Bangalore
    Current Employee - Senior Technical Support Officer in Bangalore

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Convergys is a good place to work, for 2years. Thats it. After those two years you stop growing and will have to live only on your TL's motivations.
    On asking the management about my next milestone in agent career they don't have any answer. Sr. Specialist is the maximum that you can become.

    Apart from that, the transport is very good. I've heard everybody praising the transport system.

    The managers are good. The management is also fine. One great thing that they do is hear what an agent has to say.

    They also have nice Employee engagement programs. (Which at times you are not allowed to attend if you are in call taking).

    Cons

    In the call taking days they treated agents as animals. In situations where there would be spike in call volume the duty managers would not allow you to go even for lunch breaks.
    Everytime you feel like going to the wash room you will have to seek permission. And many a times you would be ordered to hold! seriously!

    You earn half day sick leave every month, which can never be availed. If you are sick on a day then the chances of you being marked as sick are very less. They will mark you absent resulting in loss of pay.

    They have rewards and recognition to motivate you. But most of the times it is given to the TL's favorite agent. And there are also situations where they give it to someone who is not really worth it. On questioning I was told that it happens on rotational basis etc. and after a few months when I again asked what about the rotational system? shouldn't everybody be covered in the rotation? they told me that the system has changed.

    Even on achieving some targets for your scorecard I was nt given full points one month. On asking the manager the answer was we had some hidden targets which was set this month. WOW!

    Full politics. I would say stay away from them. You will never get to grow.

    These are a few things that I have listed, you will come across many as you start here.

    Advice to ManagementAdvice

    Make a good career path. Implement more anonymous surveys. Train the TL's to be fair. Few colleagues of mine were forced to take anonymous survey with their managers standing behind them, to make sure that the managers get good feedback.

    Doesn't Recommend
    Approves of CEO
  10.  

    Employee friendly firm

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Employee friendly, considerate team leaders, healthy competition and no politics

    Cons

    Low pay and learning opportunities must be increased

    Advice to ManagementAdvice

    Keep fostering the teamspirit.

  11.  

    Best company I have worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Thāne
    Former Employee - Tier I Technical Support in Thāne

    I worked at Convergys full-time (more than 3 years)

    Pros

    Salary on time. Revgen bonus. Perdormance incentive n cool OT payouts...........................

    Cons

    Transport is d pain and lil change in cafeteria vendor ..........................................

    Advice to ManagementAdvice

    Get proper vendors with good cabs

    Recommends
    Neutral Outlook
    No opinion of CEO

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