Convergys
2.9 of 5 1,064 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

2.9 1,064 reviews

                             

65% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(206 ratings)

50% of employees recommend this company to a friend
1,064 Employee Reviews
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Review Highlights

Pros:
  • "Work from home so no hassle of dealing with traffic jams and getting suit ready for work"
    in 71 reviews
  • "Clean work environment, pretty sweet break room"
    in 46 reviews
Cons:
  • "6 dollars an hour lower than the prevailing call center wage in this area"
    in 58 reviews
  • "excellent at relocating customer service jobs overseas for cost effectiveness"
    in 32 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Good to work

IT Engineer (Current Employee)
Gurgaon, Haryana

I have been working at Convergys full-time for more than 5 years

ProsVery good learning and compensation

ConsGrowth limited and working in shifts

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Learning all the way..

Associate Trainer (Former Employee)
Gurgaon, Haryana

I worked at Convergys as a contractor for more than 5 years

ProsJob Stability (if you consistently perform), Office Culture, Training, Free pickup and drop.

ConsLack of transparency, Meager remuneration, Lack of Personal Development workshops.

Advice to Senior ManagementConvergys is a great organisation to work with. With several growth opportunities based on employee's talent and skill set, one can climb up the ladder provided they have what it takes to perform. Convergys can endeavor to enhance the employee experience by implementing "Personal Development workshops", "Career Counselling workshops" and make the environment sustainable for growth for one and all by including focus groups of the top management with the middle management once every month.

Yes, I would recommend this company to a friend

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It is a good company.

Customer Service Associate (Former Employee)
Gurgaon, Haryana

I worked at Convergys full-time for more than a year

ProsIt gives u opportunity work after 12 and start your carrier .

Consit is a top call center stability matters

Advice to Senior ManagementPlease keep doing good work.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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It was good working with Convergys.

Quality Advisor (Former Employee)
Bangalore

I worked at Convergys full-time for more than a year

ProsThe work environment is good.

ConsNot a very transparent company to work with.

Advice to Senior Managementmake your management more accessible to employees.

Yes, I would recommend this company to a friend

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Excellent

Senior Executive (Current Employee)
Pune

I have been working at Convergys full-time for more than a year

ProsFriendly, Positive, Energetic and Easy going atmosphere

ConsVery few opportunity for growth

Advice to Senior ManagementEnhance the facilities

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good Learning Experience

Technical Support Engineer (Current Employee)
Bangalore

I have been working at Convergys full-time for more than a year

Proswe are trained to the core regardless the program, very knowlegeable trainers as well

Conswork shift timings change too frequently
for the work we do, the salary paid is less

Yes, I would recommend this company to a friend

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good organisation to work with

Senior Customer Service Specialist (Former Employee)
Gurgaon, Haryana

I worked at Convergys full-time for more than a year

Prosperfect work environment, very good management, best in class salary and perks

Consi didnt find one in particular.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Good Remuneration

Technical Support Engineer (Current Employee)
Pune

I have been working at Convergys full-time for less than a year

ProsA nice company to start your career with.

ConsA nice company to start your career with. Very congested office space at my site.

Advice to Senior ManagementNA

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good Company, Friendly environment but need some good facilities for employees

Quality Advisor (Former Employee)
Bangalore

I worked at Convergys full-time for more than 3 years

ProsExcellent work environment, good employee engagement , fun at work and awesome transport facility.

ConsPressure is too much and poor increment, yearly increment is pathetic.

Advice to Senior ManagementNo advice because the management did not concentrate on employees opinion. Always they stack to their decision.

Yes, I would recommend this company to a friend

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Perfect place to start and make a career in the field of Operations

Technical Support Representative (Former Employee)
Gurgaon, Haryana

I worked at Convergys full-time for less than a year

ProsTalented, just and fair management teams. The HR policies of the company are fair and transparent. The people around here do not talk in shades of grey but pure black and white thereby leading to no confused-state-of-mind work environment.

ConsNone that I could think of in my tenure of 6 months with the company. I left because I joined in to work only till I get my joining as per college placement which was delayed due to recession.

Yes, I would recommend this company to a friend

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