Convergys Reviews

Updated 19 September 2014
Updated 19 September 2014
1,338 Reviews
2.9
1,338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
290 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Had a great time!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time for more than a year

    Pros

    Work life balance is great, you get paid well and the organization looks after you really well

    Cons

    Hikes could have been a little better. They were low as compared to some competitors.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    pretty bad. no company vision penetration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quatity Advisor  in  Bangalore
    Former Employee - Quatity Advisor in Bangalore

    I worked at Convergys full-time for more than a year

    Pros

    job role was chilled out. but wouldnt take me anywhere in life

    Cons

    comfort zone. forced myself out of it. small people big attitude. no sense.

    Advice to ManagementAdvice

    Value people and create cohesiveness.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer  in  Gurgaon, Haryana
    Current Employee - Technical Support Engineer in Gurgaon, Haryana

    I have been working at Convergys full-time for more than 3 years

    Pros

    Flat Structure Organisation
    Good benefits to employees

    Cons

    Need to have Career development plan for employees

    Advice to ManagementAdvice

    Nothing , No advice

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great exposure to the technology!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer  in  Pune
    Current Employee - Technical Support Engineer in Pune

    I have been working at Convergys full-time for more than a year

    Pros

    Great place to learn the product which will help alot in the growth. Good amount of salary with good incentives. Can quickly get promoted.

    Cons

    no job security. A very few or no facilities. Too much of work load.

    Advice to ManagementAdvice

    Keep up the good work and hire more people.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Best place to work.The best part of my life ever- Aakash mishra

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Gurgaon, Haryana
    Former Employee - Senior Analyst in Gurgaon, Haryana

    I worked at Convergys full-time for more than a year

    Pros

    You'll get the best support and experience in this comp.

    Cons

    Work pressure is like anything, Some of subgroup managers are hrble..they won't even listen to you if you are not working accordingly not regarding the process but them.

    Advice to ManagementAdvice

    Try to choose some good leaders to handle the process as some of the L.o.b's are getting effected badly because of some people.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    cse

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    good working enviornment and work life balance

    Cons

    leaves policy nt gud need to be revised

  8.  

    Employee friendly- Good pay pressure free environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst, Systems  in  Hyderābād
    Current Employee - Analyst, Systems in Hyderābād

    I have been working at Convergys full-time for more than a year

    Pros

    -Pay
    - Work -life balance
    - Pressure free environment

    Cons

    Management is a bit biased and I believe its the same every where.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO
  9.  

    Good to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Convergys full-time for more than a year

    Pros

    Opportunity and growth if you perform your best.

    Cons

    HR and Management doesn't have a good interaction.

    Advice to ManagementAdvice

    HR, ER should acknowledge all the terms and conditions if changes.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Stressful and pressurizing as the company has become very performance oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Specialist  in  Mumbai
    Current Employee - Senior Customer Service Specialist in Mumbai

    I have been working at Convergys full-time for more than a year

    Pros

    Company Benefits like insurance and cashless hospitalization are standard in the industry. The rewards and recognition schemes and the goodies distributed on performing are decent.Annual Recognition programmes are really good as they help in exhibiting everyones talent

    Cons

    Stress due to pressure to perform gets to you and Growth opportunities are not always based on merits. Employee retention scheme is a Joke as it is performance based.compensation and appraisals are not on par with the best in the industry but the company demands standards or performance on the lines of the elite.transport service is not on par with other branches.(Convergys Gurgaon has AC cabs ).

    Advice to ManagementAdvice

    Focus on growth opportunities base on merit and not by playing favorites.Delegation of work is ineffective, most of the time. The manager does the work of the senior manager and so on.Frequent changes in the scorecards affect employee morale so flex according to client requirements but not to an extent where you end up destabilizing confidence in the employees in believing that they can grow.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRE  in  Mumbai
    Former Employee - CRE in Mumbai

    I worked at Convergys full-time for less than a year

    Pros

    Free meal. Good work environment. Australian shift better than American.

    Cons

    No leave granted for medical reason . I was working in Thane as an outstation candidate. I had jaundice and had to return to Calutta. I was terminated.

    Advice to ManagementAdvice

    I was working in Thane as an outstation candidate. I had jaundice and had to return to Calutta. Give more chance to outstatin candidates.

    Recommends
    Positive Outlook
    Approves of CEO

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