Convergys

  www.convergys.com
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Convergys Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.9 1,254 reviews

63% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(254 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work(in 83 reviews)

  • Great training job to work in a high busy work environment(in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area(in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant(in 19 reviews)

1,254 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good Company to work for

    Technical Support Engineer (Current Employee) Gurgaon, Haryana

    ProsFlat Structure Organisation
    Good benefits to employees

    ConsNeed to have Career development plan for employees

    Advice to Senior ManagementNothing , No advice

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great exposure to the technology!

    Technical Support Engineer (Current Employee) Pune

    ProsGreat place to learn the product which will help alot in the growth. Good amount of salary with good incentives. Can quickly get promoted.

    Consno job security. A very few or no facilities. Too much of work load.

    Advice to Senior ManagementKeep up the good work and hire more people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Best place to work.The best part of my life ever- Aakash mishra

    Senior Analyst (Former Employee) Gurgaon, Haryana

    ProsYou'll get the best support and experience in this comp.

    ConsWork pressure is like anything, Some of subgroup managers are hrble..they won't even listen to you if you are not working accordingly not regarding the process but them.

    Advice to Senior ManagementTry to choose some good leaders to handle the process as some of the L.o.b's are getting effected badly because of some people.

    Yes, I would recommend this company to a friend

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    cse

    Anonymous Employee (Current Employee)

    Prosgood working enviornment and work life balance

    Consleaves policy nt gud need to be revised

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Employee friendly- Good pay pressure free environment

    Analyst, Systems (Current Employee) Hyderābād

    Pros-Pay
    - Work -life balance
    - Pressure free environment

    ConsManagement is a bit biased and I believe its the same every where.

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good to work.

    Sales Associate (Former Employee)

    ProsOpportunity and growth if you perform your best.

    ConsHR and Management doesn't have a good interaction.

    Advice to Senior ManagementHR, ER should acknowledge all the terms and conditions if changes.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Stressful and pressurizing as the company has become very performance oriented

    Senior Customer Service Specialist (Current Employee) Mumbai

    ProsCompany Benefits like insurance and cashless hospitalization are standard in the industry. The rewards and recognition schemes and the goodies distributed on performing are decent.Annual Recognition programmes are really good as they help in exhibiting everyones talent

    ConsStress due to pressure to perform gets to you and Growth opportunities are not always based on merits. Employee retention scheme is a Joke as it is performance based.compensation and appraisals are not on par with the best in the industry but the company demands standards or performance on the lines of the elite.transport service is not on par with other branches.(Convergys Gurgaon has AC cabs ).

    Advice to Senior ManagementFocus on growth opportunities base on merit and not by playing favorites.Delegation of work is ineffective, most of the time. The manager does the work of the senior manager and so on.Frequent changes in the scorecards affect employee morale so flex according to client requirements but not to an extent where you end up destabilizing confidence in the employees in believing that they can grow.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was great

    CRE (Former Employee) Mumbai

    ProsFree meal. Good work environment. Australian shift better than American.

    ConsNo leave granted for medical reason . I was working in Thane as an outstation candidate. I had jaundice and had to return to Calutta. I was terminated.

    Advice to Senior ManagementI was working in Thane as an outstation candidate. I had jaundice and had to return to Calutta. Give more chance to outstatin candidates.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good to work

    IT Engineer (Current Employee) Gurgaon, Haryana

    ProsVery good learning and compensation

    ConsGrowth limited and working in shifts

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Learning all the way..

    Associate Trainer (Former Employee) Gurgaon, Haryana

    ProsJob Stability (if you consistently perform), Office Culture, Training, Free pickup and drop.

    ConsLack of transparency, Meager remuneration, Lack of Personal Development workshops.

    Advice to Senior ManagementConvergys is a great organisation to work with. With several growth opportunities based on employee's talent and skill set, one can climb up the ladder provided they have what it takes to perform. Convergys can endeavor to enhance the employee experience by implementing "Personal Development workshops", "Career Counselling workshops" and make the environment sustainable for growth for one and all by including focus groups of the top management with the middle management once every month.

    Yes, I would recommend this company to a friend

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