Convergys Reviews

Updated 27 April 2015
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2.7
1,722 Reviews
Rating Trends
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Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
415 Ratings

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)

Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Pros and Cons

Employee Reviews

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  1. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer in Gurgaon, Haryana
    Current Employee - Technical Support Engineer in Gurgaon, Haryana

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to start your career and world class trainers teaches you.

    Cons

    Management is too bad and doesn't listen to employee.

    Advice to Management

    Decisions should be fair.

  2. Answer Desk Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Answer Desk Agent in Bangalore
    Current Employee - Answer Desk Agent in Bangalore

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Stress free work environment. Best learning environment.

    Cons

    Less salary for fresher. Other companies give more salary.

    Advice to Management

    More salary would bring talented people into the org.

  3. Microsoft Process is excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalation Engineer in Pune
    Former Employee - Escalation Engineer in Pune

    I worked at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    very good learning while you work hard which is good to gain real time experience.

    Cons

    None as most of the things are supported to my carrier and this company is life changer for me.

    Advice to Management

    Don't under estimate by guessing the talent while they are in training. All it is to give a chance to everyone at least once to prove.

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  5. Review about work culture at convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Hyderābād
    Former Employee - Senior Analyst in Hyderābād

    I worked at Convergys

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    the best place to work and learn.. work life is awsome

    Cons

    not much cons, this is best place for a fresher to join

    Advice to Management

    keep going the way you are managing, you are awsome

  6. good place to work, lots of technical work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    technical concepts gets polished and great place to work and have fun

    Cons

    shift timings and food facility

    Advice to Management

    na

  7. Salary and work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSP II in Thāne
    Current Employee - TSP II in Thāne

    I have been working at Convergys full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good work environment for starting a career.

    Cons

    Very less salary hikes, Higher management never supports a employee. The worst point is salary rest is good.

    Advice to Management

    Please maintain different policies for different process. At least stop comparing technical process (Non Voice) with calling and chat process.

  8. Good and Learnt a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Programmer Analyst in Hyderābād
    Current Employee - Associate Programmer Analyst in Hyderābād

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Employee friendly, good HR team and good incentives and perks

    Cons

    Lack of opportunities and the scope is confined to a particular team or group

    Advice to Management

    should see to increase clients

  9. It is nice to work for Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Bangalore
    Current Employee - Technical Support in Bangalore

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice work culture inside Convergys

    Cons

    Too much of work inside Convergys

    Advice to Management

    NA

  10. Good place to work as a fresher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Bangalore
    Former Employee - Technical Support Agent in Bangalore

    I worked at Convergys

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Wonderful Work environment and nice perks

    Cons

    Not much to learn, after some time

    Advice to Management

    Keep up the good work

  11. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Recommends
    Recommends

    Pros

    Competitive Salary, Good environment, Nice Co-workers and management

    Cons

    Long Hours, Night Shifts without prior notice, Much pressure at times

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