Cox Communications Reviews

Updated 30 September 2014
Updated 30 September 2014
641 Reviews
3.4
641 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
383 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 37 reviews)

  • Benefits- subsidized cable and internet are good (in 36 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 16 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Center Specialist  in  Las Vegas, NV (US)
    Current Employee - Comm Center Specialist in Las Vegas, NV (US)

    I have been working at Cox Communications full-time for less than a year

    Pros

    Awesome medical benefits, and opportunity for growth within the company

    Cons

    Based on my experience there are no cons.

    Positive Outlook
    Approves of CEO
  2.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time for more than 3 years

    Pros

    Benefits (vacation, insurance, pension and 401(k)
    Pay
    Company Culture
    Work Environment

    Cons

    Customer verbal abuse
    High sales goals

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Cox Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time for more than 3 years

    Pros

    very clear what the daily, weekly and monthly goals are. excellent training and great coaching and feedback, they train you to be very courteous to customers in all departments (except sales) great benefits.

    Cons

    tough to get promoted if they dont know you or you are not friends (or in the click) with the people who make the hiring decisions..the sales department will let you go if you don't reach the strict guidelines of the monthly sales goals, all they care about is $$ revenue and sales

    Advice to ManagementAdvice

    you would have better results if you restructure the employees pay and commission and restructure the monthly sales and revenue quotas you will have more happy and loyal employees and much less turnover

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    Just overall a great company that takes care of its people.

    Cons

    No cons at this time

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Changing of the guard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wichita, KS (US)
    Former Employee - Anonymous Employee in Wichita, KS (US)

    I worked at Cox Communications full-time for more than 10 years

    Pros

    Good pay, Some good leaders still remain. Had the ability to be part of a few really great things. There was a window of greatness where the company was shifting focus to the right things.

    Cons

    No longer able to impact change at the local level. Now just a cog. Loosing focus, returning to the almighty and short term dollar.
    Brown-nosing is valued over a strong track record and reputation.

    Advice to ManagementAdvice

    Understand who you are promoting, how do they get their results. It should never be on the backs of the employees in their organization. There is a "good ol' girls" club.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Inbound Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative  in  Oklahoma City, OK (US)
    Former Employee - Inbound Sales Representative in Oklahoma City, OK (US)

    I worked at Cox Communications full-time for more than a year

    Pros

    Cheap cable. The people are great and friendly. Best manager I ever had!

    Cons

    Constantly messed with the sales commission structure so I quit. schedule changed every quarter

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Seniority mean nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time for more than 3 years

    Pros

    Perks by premium channels, discounted services, if you work in sales you can make decent money

    Cons

    Many departments are biased against promoting women. Medical benefits aren't very good. There is a big turnover. Seniority means nothing. You will not get a better shift or have any better chance at a promotion than someone that has been there a year.

    Advice to ManagementAdvice

    Take a good look at all your departments. Some of them that aren't under your nose aren't run very well.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Started out great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Phoenix, AZ (US)
    Former Employee - Technical Support Representative in Phoenix, AZ (US)

    I worked at Cox Communications full-time for more than a year

    Pros

    Good benefits, great people, the starting pay isn't bad. Before things went to hell, it really did feel like a family. I also learned a lot about customer service and dealing well with angry customers. (Cox has a LOT of angry customers.)

    Cons

    I loved the job for the first year and half, and then they switched to the service to sales model and everything changed.The pressure to make sales became overwhelming and completely ruined what had been a good job. I finally quit because I couldn't deal with that pressure. Since then, I have seen several friends who were long time employees get treated terribly.

    Advice to ManagementAdvice

    Technical support and sales require different skill sets. Customers want their service fixed, they don't want us pushing new products on them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Another large Corporation has lost its way.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative  in  Rancho Santa Margarita, CA (US)
    Former Employee - Inbound Sales Representative in Rancho Santa Margarita, CA (US)

    I worked at Cox Communications full-time for more than 5 years

    Pros

    Good training. Some departments are neutral..

    Cons

    Company has lost its way, will continue to lose market share in cable and other services in any competitive market place. Should continue to do well only in areas that don't have much competition. Overall quality of work environment had reached epidemic horrific conditions. Buck stops at the top and although many "employee surveys asking for direction, conditions continued to deteriorate. I would not support any products from this company knowing the insidious work conditions, the mistreatment of employees.

    Advice to ManagementAdvice

    Go back to treating employees like human beings and not just a numbers. Huge disconnect between corporate and local "franchises."

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good for experience not for sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  West Warwick, RI (US)
    Current Employee - Technical Support Representative in West Warwick, RI (US)

    I have been working at Cox Communications full-time for more than a year

    Pros

    Pay was good, fancy office, laid back dress code

    Cons

    the different regional offices had no standardized procedures and management seemed to just be along for the ride. Out of touch with front line employees and do not back them up.

    Advice to ManagementAdvice

    be more proactive and pay attention instead of only focusing on metrics. Standardize between offices and markets.

    Recommends
    Positive Outlook
    No opinion of CEO

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