CustomInk
4.2 of 5 25 reviews
www.customink.com Fairfax, VA 1000 to 5000 Employees

CustomInk Reviews

Updated Mar 18, 2014
All Employees Current Employees Only

4.2 25 reviews

                             

100% Approve of the CEO

CustomInk Chairman, President, CEO, and Co-Founder Marc Katz

Marc Katz

(22 ratings)

83% of employees recommend this company to a friend
25 Employee Reviews
Relevance Date Rating
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1 person found this helpful  

all talk and no action

Production Associate (Former Employee)
Charlottesville, VA (US)

I worked at CustomInk full-time for less than a year

Pros- serve free meals twice a week
- good coworkers
- casual environment

ConsThe company wants to be thought of as an industrious, Google-like company full of talented, passionate individuals having a good time. They tell you from the outset that it's very easy to move up or around in the company and encourage an open door policy to voice concerns or suggestions. But they put so much effort into superficial policies that there are a lot of structural issues that don't get addressed. Hours for production employees are bad and I found that they typecast me from the beginning then wouldn't let me prove them wrong. I was told I wasn't happy enough to do customer service even though I have 6+ years of job experience in that field with great references. Most people I worked with were vocally unhappy with their position, but felt they didn't have the resources to leave. Part of the problem was that most people hired for production were overqualified, creative people who needed a more varied environment. Employees had a lot to offer, but no one would hear them out.

Advice to Senior ManagementYou're great at hiring, but terrible at utilizing the talents and input of those you hire. Stop requiring forced happiness and start trying to see how you can make employees, particularly production employees, satisfied with the work they do. People might stick around if they felt valued.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Fun Company, Could Use Tweaking

Sales/Service Representative (Former Employee)
Reno, NV (US)

I worked at CustomInk full-time for less than a year

Pros-Fun, light hearted work environment with opportunities (though no pressure) for socialization
-Ability to move between departments with relative ease. Shadowing sessions are easy to coordinate
-Smaller sized company means that it's easy to get to know most coworkers and to make work friends
-Everybody is very open and approachable. Even the CEO
-Managers prefer to coach somebody to success than to fire them
-Company takes pride in it's work and it's employees
-Thorough interview process weeds out a lot of bad apples
-Competitive benefits package
-Within Sales and Service, fairly easy to find shift coverage
-Catered lunches 2x weekly
-Tons of free SWAG. T-shirts, tote bags, etc.
-Sales and service reps are empowered to come up with best solution for customers
-Company does it's best not to feel or act like a typical call center

ConsFor sales and service...

-Your day is very rigidly scheduled and every break is timed
-Quotas are difficult to meet. It's difficult to provide excellent customer service AND hit a certain number of calls per day, especially when you're encouraged to design shirts while you're on the phone with the customer.
-The sales and service teams are expected to do a little bit of everything, which is okay but it's better to have a department devoted exclusively to chat OR calls OR emails. My current company does this, and it's great
-Training is two weeks long and gives future SS Reps limited phone exposure. More phone exposure would have been nice
-Since HQ is in Virginia, there are more limited opportunities for advancement in Reno if you want to go to a dept like marketing, finance, HR, etc.
-SS Reps all have to work overtime during busier seasons
-Sometimes the company's "customers first" attitude breeds abusive or demanding customers. SS reps are often pressured to bend over backwards in the name of customer service, even in these situations
-Young managers often started as SS rep and lack management experience
-Low compensation (could be average for call center) isn't really enough to support yourself

Advice to Senior ManagementDivide up the sales and service departments to focus on specific tasks for better efficiency and consistency. It's also ok to hire outside managers with actual experience.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work

Anonymous Employee (Current Employee)
Fairfax, VA (US)

I have been working at CustomInk full-time for less than a year

ProsVery casual work environment, lots of great people, fantastic benefits. The company values are awesome. It's refreshing to work with people who love what they do. The company is also growing pretty quickly.

ConsVery fast paced...but I can't even really say that's a con because that generally means that things are going well. It would be nice if pay was a bit higher considering the cost of living in the DC area. I wish there was a bit more room to grow, as far as salary goes.

Advice to Senior ManagementI have had nothing but great experiences with management. It may be a younger crowd in most areas, but very capable and willing to go above and beyond.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work!

Marketing Copywriter (Former Employee)
McLean, VA (US)

I worked at CustomInk full-time for more than 5 years

ProsNice people, creative and collaborative environment, warm and welcoming vibe

ConsNo cons - CustomInk is a dream come true!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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One of a kind

Anonymous Employee (Current Employee)

I have been working at CustomInk full-time for more than 3 years

ProsStrong values, friendly co-workers, great brand, fun environment

ConsAverage pay, talent quality and experience levels mixed

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Just not that great

Anonymous Employee (Current Employee)
Fairfax, VA (US)

I have been working at CustomInk full-time for more than 3 years

ProsCasual dress code. Fun people to work with. Fun environment.

ConsThey use the fun casual atmosphere and wearing t-shirts to work to cover for the fact that they pay horribly. They also use certain rare examples of people advancing into new roles as a way to pretend that there is great opportunity for growth... there is not.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Best job ever, hands down.

Expert Production Artist (Current Employee)
McLean, VA (US)

I have been working at CustomInk full-time for more than a year

Pros-The people are amazing. I have come to find a family among my coworkers and my management. When you work here, you not only get to know your desk mate, but your entire team and management. You build a support system here. I've never had such a strong one until I worked here.
-The benefits are great! I have not heard a single person complain about the benefits themselves.
-The opportunities for personal growth are there. As an artist at the company, we have the latest software, constant training and workshops for our growth. I think that is EXTREMELY important.
-Also, getting to wear t-shirts and jeans to work is self explanatory.

Cons-Growing pains. We keep growing and growing and with that comes small situations that are a nuisance.
-Disorganization. I have had a few instances where I have not known who to contact in HR (team development) for personal benefits questions and the like. I feel as if my emails and questions go unnoticed, not because they mean to ignore my requests, but simply that they are disorganized.
-Education assistance. As a current graduate student in my field, I wish there was more education assistance, even if that meant signing a contract to stay with Customink for a certain amount of time.

Advice to Senior ManagementThe management is perfect. They might be young, but this is a relatively young company compared to many corporate giants. Their experience in the field, and at Customink, make them appropriate leaders, regardless of age. My advice is to keep up the great work, and keep providing opportunities to grow!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Always striving to be better

Anonymous Employee (Current Employee)
Reno, NV (US)

I have been working at CustomInk full-time for more than 5 years

Pros-Fantastic benefits - even expensive prescriptions and procedures are covered
-generous personal leave - how many people do you know who are getting 3-5 weeks paid leave per year?
-Friendly people - hiring is strict and thorough. Generally only good people working here
-If something is wrong, they fix it. Leaders ask how to go from good to great, and they love suggestions for improvements.

Cons-somewhat anti-intellectual culture at higher levels
-tend to rely on "customInk-style" solutions to typical management problems. Another reviewer mentioned "it's called an industry standard for a reason" and I would agree with that; sometimes the right solution is something you need to do a little outside research to find.
-if you hate change, working hard, or being challenged you'll have a rough time

Advice to Senior ManagementOur company has a unique and special vibe. Don't let that get in the way of learning from what other companies are doing right.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Four Score and Six Years Ago

Sales/Service Representative (Current Employee)
McLean, VA (US)

I have been working at CustomInk full-time for more than 5 years

ProsLikeminded people, young crowd, educated individuals, casual dress code, generous personal leave, free food, special treats

ConsDesk job, same position can get monotonous after awhile, not a lot of growth opportunities, no standard salary increase from year to year or cost of living increase.

Advice to Senior ManagementDoing a great job with the direction and growth of the company but there are many road blocks to moving up or out of certain departments.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good company, good people

Anonymous Employee (Current Employee)
McLean, VA (US)

I have been working at CustomInk full-time

ProsEveryone is committed to the company and to the customer. People are proud of their work and want to do a good job.

ConsGeneral growing pains. Some people handle change better than others.

Advice to Senior ManagementKeep communicating. Ask questions.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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