DISH Reviews

Updated 23 October 2014
Updated 23 October 2014
1,798 Reviews
2.8
1,798 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,155 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 80 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 46 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Full of highs and lows, a good place to start out but probably not worth it long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Littleton, CO (US)
    Current Employee - Customer Service Representative in Littleton, CO (US)

    I have been working at DISH full-time (more than 3 years)

    Pros

    Dish is genuine with their commitment to diversity hiring. My coworkers have ranged from 18-70 years old, every ethnicity is represented, they hire people with disabilities, people who speak English as a second language, and lots of people in the LGBT community.

    While the starting pay at the call center is only $11/hr, you can make a lot more if you make the monthly pay-for-performance bonus. It's not as hard to earn as some of the other reviews make it seem if you're an honest and hard worker, though are definitely months when you'll get unlucky with a key metric and lose it all.

    Free TV and discounts on internet service if you're in their service area.

    There is a lot of opportunity to move up or move laterally to other departments.

    While the dress code is business casual, it's pretty lax - you can get away with street clothes, tattoos, piercing.

    Managers are approachable. The attitude of the management at Dish is generally upbeat and positive.

    There's a lot of job security if you're a lower-level employee - you pretty much have to stop showing up or be terrible at your job to get fired.

    The GM William Conner genuinely cares about his employees, works with people having personal difficulties, does everything he can to avoid letting people go, and takes a personal interest in people. If you've worked there for more than a year he probably knows your name. He encourages his employees to participate in charitable activities.

    There are always fun sales contests going on, lots of goodies and giveaways and fun activities designed to keep morale up.

    Cons

    Taking calls all day long is hard work already, made much harder by the tight rules regarding how much time you are allowed to spend not taking calls. Basically you're on the phone all day long unless you're on a break. If there is downtime, agents are given the option to take extended breaks or clock out early, but this is unpaid. There is often pressure from management to work overtime when a high amount of calls are expected.

    The culture in the call center can feel a lot like high school. It's very clique-y, lots of rumors and drama. There's a serious lack of professionalism, maturity and personal accountability. The facility is run down despite a recent renovation because of lack of respect the employees have for their workplace - broken chairs everywhere, desks with graffiti on them, scratched up computer screens. You can expect to have items taken from your desk and have your lunch stolen unless you take precautions.

    While there are lots of opportunity for growth, going into a supervisory role means taking on a high-stress, high-pressure salaried position where you'll be overworked (and until recently, underpaid). The threat of being fired or demoted in a higher level position is always there.

    Benefits are terrible. There is one option for health insurance and it has a massive deductible.

    Frequent policy changes mean you're constantly relearning your job and held accountable for being on top of all those changes. The company goes through major restructuring about once a year that involves mass firing of managers. Positions or sometimes entire departments get moved around or eliminated.

    Communication is a major problem. Agents are left in the dark with regard to what agents in other departments can or cannot do which is a constant source of conflict and blame-gaming. Products and services get launched and announced to the public before employees are trained on them or sometimes before they are even aware that it's happening. While the information resources are pretty good and improving, there is still way to much reliance on "unwritten rules" and vague ideas on what policy is. It's not uncommon for a customer to ask a question that nobody can answer.

    Advice to ManagementAdvice

    Fix the communication problems - have more transparency between departments, cross-train employees, and make sure all employees who need to know are informed and properly trained before making public announcements or launching new products.

    Give more options for medical benefits. Your lower level employees can't afford a $2500 deductible.

    While I generally agree with the direction he's taken the company in, the CEO Joe Clayton sometimes makes inappropriate political and religious commentary in announcements that go out to every employee. Not everyone who works at Dish is Christian or Republican.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    My experience as a summer intern with DISH.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Englewood, CO (US)
    Former Employee - Program Manager in Englewood, CO (US)

    I worked at DISH as an intern (less than an year)

    Pros

    DISH has a great company culture in a very exciting industry. I enjoyed the people that I worked with a lot and thought that upper management did a lot to make working at DISH fun and exciting.

    Cons

    Work-life balance can be a little lopsided at times but most of the time that is dictated by how efficient you are at managing your time and getting your work done during the day.

    Advice to ManagementAdvice

    I hope management continues to improve upon what they are doing with their attempts to increase their employees experience working at DISH (i.e. World Cup celebrations, summer concerts, 14er hikes, etc.).

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Best job that I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor
    Current Employee - Customer Service Supervisor

    I have been working at DISH full-time (more than 5 years)

    Pros

    Everyone is great to work with. The site is full of energy, laughter and over all fun. The Director and SOM/ management staff are super friendly.

    Cons

    I don't have any issues with the company. There might be some changes here and there but what company doesn't go through them.

    Advice to ManagementAdvice

    Keep up the great work. Let's keep getting closer to our goals and succeed.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH full-time (more than 8 years)

    Pros

    -Great place to start your career
    -Career growth
    -Dish receiver beta test: If you enroll in the beta test program so will enjoy free TV with the latest receiver on the market
    -Challenging job and never boring

    Cons

    -Travel policy: Dish doesn't provide you with a credit card for travel expenses, you need to pay for the whole trip (except air fare) and then you will get reimbursed. Also, if more than 4 people travel to the same place you will need to share a room, sometimes you will need to share it with people who you have never meet, this is very uncomfortable. If you wish to stay on your own room then you will need to pay 50% of the total cost (this is not reimbursable).

    -Annual performance review: It’s pretty much a competition with your peers and based on the size of your team only 1-2 people will receive a merit pay increase (3% max). So you could have done a great job and met expectations but it doesn't mean you will get a merit increase, I have had many reviews where my manager has told me that I did a great job but my pay increase was 0%. When you do get a merit increase most likely you will not have another one for the next 2 years simple because it’s someone else's turn, at least there’s a rotation so that everybody gets one.

    -Salary: There’s always a discrepancy between HQ and other sites, in HQ the salary is always high compared to other cities, you could expect it if the cost of living in HQ is higher but unfortunately it is not the case. Also, in many cases in the same location a level 2, senior level and manager could have the same salary, this had lead to employee turnover, Dish experiences this lot, a lot. I've seen many great employees leave the company because they get another that pays 25% more (in the same city) doing the same job.

    -Job promotion: It's very typical that when you get promoted that you don't get a salary increase, rather you do the job for one year and then you get a salary increase.

    Advice to ManagementAdvice

    HR is looking at these reviews almost at a daily basis and sometimes based on the context of your comments it’s very easy to find out who wrote them and some retaliation could exist. This idea is always present on the employees specially when filling out surveys.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    A patchwork of rules for evaluating cases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst I in Englewood, CO (US)
    Former Employee - Operations Analyst I in Englewood, CO (US)

    I worked at DISH full-time (less than an year)

    Pros

    Paid training on the job. Satisfying hours, occasional bursts of overtime. Good people to work with, at least those I shared a level with.

    Cons

    Training was somewhat reluctant, from a coworker and with next to no documentation. Apply a patchwork of rules, get judged while still encountering new cases.

    Advice to ManagementAdvice

    Consider implementing a stronger training regimen

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Dish Network As a Whole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dish Tech l in Tulsa, OK (US)
    Current Employee - Dish Tech l in Tulsa, OK (US)

    I have been working at DISH full-time (less than an year)

    Pros

    Good people and good benefits. I have no complaint about anybody that keeps you busy and helps me keep my family fed and housed. Dish treats me fairly and compensates based on what I give back in performance. I couldn't ask for any better. Every company has rules put in place to protect you and them, Dish is no different. Work is for those who want to work.

    Cons

    I cannot at this time think of anything that would require a negative comment about Dish. They are in line with any corporation or company in business today that is customer driven and based on home installs in regards to policies and rules for safety and quality.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    It's not the worst, not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Denver, CO (US)
    Current Employee - Operations Manager in Denver, CO (US)

    I have been working at DISH full-time (more than 5 years)

    Pros

    In only a few years I was able to move into a management position. Decent pay and I have been given caring managers.

    Cons

    Other than benefits DISH has a major trust issue. They sent all of leadership through LEAD and although I got a lot out of it I am not allowed to extend trust to my employees because my senior management doesn't trust anyone but themselves. My team is miserable and so am I.

    Advice to ManagementAdvice

    Stop micromanaging and trust your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH full-time (more than an year)

    Pros

    There's always something to do.
    Room for advancement.
    Every one works together.
    Even upper management tends to help out from time to time.

    Cons

    I really don't have any cons. I enjoy what I do. The only thing I can think of if there full time hours for the warehouse team and perks like the techs tend to get

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    I have really enjoyed the large impact of the decisions I make and I work with some great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Denver, CO (US)
    Current Employee - Financial Analyst in Denver, CO (US)

    I have been working at DISH full-time (more than an year)

    Pros

    Get to be one of the main decision makers on initiatives that have multi-million dollar impacts. The hours are very standard and are usually flexible.

    Cons

    The compensation is not the best. I could go somewhere else and immediately be making more. I also do not feel that the management realizes the value of their employees sometime, but this is starting to improve.

    Advice to ManagementAdvice

    There needs to be a more realistic view on compensation for top employees if you expect to retain them.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Ll in Thornton, CO (US)
    Current Employee - Customer Service Representative Ll in Thornton, CO (US)

    I have been working at DISH full-time (more than an year)

    Pros

    Dish hires several times throughout the year. They have a good starting wage. If you are not an attendance issue and have a good attitude you can advance to various depts. They also have tuition reimbursement for most courses. I've been at dish more that a year and can honestly say that for a call center environment it one of the better ones.

    Cons

    You dont always have a say as to what training you get picked for. The goal is to be upwardly mobile and not everyone has this objective. There are round tables to get info on procedure but rarely do we see changes implemented from the round table suggestions. However, this may be Web because I have not been there long enough.

    Advice to ManagementAdvice

    Sometimes training op's are used as interview tools and perhaps a probationary period might be a more effective way of evaluating.

    Recommends
    Neutral Outlook
    No opinion of CEO

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