Dealertrack Technologies
2.8 of 5 61 reviews
www.dealertrack.com Lake Success, NY 1000 to 5000 Employees

Dealertrack Technologies Reviews

Updated Apr 08, 2014
Dealertrack Technologies – Lake Success – “Pat Miller python meetup”

All Employees Current Employees Only

2.8 61 reviews

                             

71% Approve of the CEO

Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil

Mark F. O'Neil

(48 ratings)

40% of employees recommend this company to a friend
61 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Multinational technology leader, good benefits, good growth opportunity,"
    in 4 reviews
  • "A fantastic, ever-changing work environment where the brain power of the people is recognized as our greatest asset"
    in 3 reviews
Cons:
  • "Their Senior Management has no clue what is happening in other departments"
    in 4 reviews
  • "Middle management at times does not want to be accountable"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Not so good, if you are a senior sales beware this is NOT a place for you

District Manager (Former Employee)
Los Angeles, CA (US)

I worked at Dealertrack Technologies full-time for more than 3 years

ProsTheir solutions are okay for the automotive Finance and Insurance only. Co-workers are great but I will say more than 60% are not happy.

ConsThis is a company run by "product development" people NOT sales, they need to change this if they want to survive. The sales force can NOT make sales decisions without the OK from one of the many "Vice-Presidents" in product development. Imagine a Senior Sales Director from General Electric not able to discount a product without the VP of product development's okay. WOW! something is wrong with this picture? That will never happen at GE but it is happening at DT.

Advice to Senior ManagementCut the extra FAT of all those Vice-President everywhere in the company - Free up the sales force senior guys to do what they do best, No company in our capitalistic society will ever make it BIG with your corporate culture, unless you change you will be another statistic.

No, I would not recommend this company to a friend

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Could be great if they worked out the kinks.

Client Services Analyst (Former Employee)
Dallas, TX (US)

I worked at Dealertrack Technologies full-time for less than a year

Pros-Schedule flexibility. They will work with you on this which is nice.
-Time off...it accrues over time each year starting in January and you can use it throughout the year as you wish. They do not pay it out though, so if you don't use it you lose it.
-Closed on Sunday, so you will always have Sunday off.
-Pretty decent starting salary for a "customer service" position.

Cons-Inadequate training. You will be trained on complex software products over a 3-4 week period and then have to field questions from people who have been using them for years and know more about them than you do.
-Right hand doesn't know what the left hand is doing, dozens of different departments spread over several states and sometimes tracking down answers can be a wild goose chase.
-LOTS of what you will need to know....you will learn AS you go. Learning curve is HIGH. As stated above, training leaves much to be desired. This may or may not be something they can change unfortunately due to the nature of the environment, and the complexity of the products.

Advice to Senior ManagementFocus less on acquisitions and more on improving what you already have!

No, I would not recommend this company to a friend

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Some good, alot of bad

Senior Programmer (Current Employee)

I have been working at Dealertrack Technologies full-time

ProsGood life work balance
a lot of vacation
work from home
ok pay & benefits
can use some work time for community service
developers all have pluralsight accounts and we are encouraged to take some work time to take advantage of all those online trainings.

ConsIt's an IT company run by accountants.

Worst communication ever.

Management can't focus on anything, they have big ideas, but very poor execution, each month they have a new shiny project they think will solve all their problems and so the old projects go unfinished, the product never gets improved upon and it's getting further and further behind.

They try to grow by buying other companies instead of improving what they have, no thought to how to bring it all together, the overall dt product is held together by duct tape and balling wire.

For every employee that actually works in the trenches they have 3 managers, very top heavy organizational structure.

Management decided to drop .net the best programming platform and professional network for the lamp stack, no logical reason giving for the change other than that they want to be cool hipsters just like Google and Facebook.

Most importantly their products are complete vaporware, there is no motivation to work on anything because nothing the company does has any value.

Advice to Senior ManagementFocus, commit to important projects, reinvest in your product, and actally complete your goals.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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place to work if you are not a career savy...

Software Engineer (Current Employee)
New York, NY (US)

I have been working at Dealertrack Technologies

ProsAs a company it is good place to work, if you think about salary and career growth, so so..

ConsLot of favourisim, If you have godfather then you can progress.

Advice to Senior Managementmanagement has to recognize people who are good, rather favorisim.

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Helping produce long-lasting meaningful relationships.

Dealer Account Specialist (Former Employee)
Los Angeles, CA (US)

I worked at Dealertrack Technologies

ProsOpportunity growth for the "Tech Savvy" Talents, DealerTrack hires fast and allows you to work alone in the Remote or Outside positions. Travel is fun and working with Clients establishing relationships will make your job decent place to be to be.

ConsLow compensation to start, Senior Management is substandard and doesn’t have the ground experience in the Field with Client Relation, way too many Managers and VP’s of Departments that don’t do anything for the customer.

DealerTrack hires people that don’t have prior experience in the industry and know what they are doing. The Pay Plan is Base Mid $50K to come aboared and uses a Stock Market derivative math formula to pay commission.

Bonuses are cut off in the Filed Level and go to Senior VP's of Redundant Micro Management, which is a thought-provoking widespread disorder in their environment, very hard to please anyone unless your a "Buddy" and if you don’t fit in the Club you need be looking if your job is going away.

Way to much Report Writing is useless and does nothing for the client meaning the Dealership, Upper Management oversteps the ability of what they can do and certainly not knowing what they are doing most of the time.

Not and overstatement.

Advice to Senior ManagementKeep people who are loyal and don’t (Expire) jobs of long term employees that have been good to the company and earned their stay, too many changes purposly ending careers is a merciless process and has wounded the company integrity that no apology can fix. DealerTrack needs to rehire some people they terminated prior for no reason which never made good judgment.

No, I would not recommend this company to a friend

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DT was an okay place to work.

Anonymous Employee (Former Employee)
New York, NY (US)

I worked at Dealertrack Technologies

ProsOverall a nice organization to work for.

ConsImmediate supervision was not fair and balanced with employee treatment or sharing information.

No, I would not recommend this company to a friend

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Company integrity

Anonymous Employee (Current Employee)
Lake Success, NY (US)

I have been working at Dealertrack Technologies

ProsCEO treats all team members with respect. Fast paced and high growth an ever changing dynamic company. Senior management does the right thing for team members even when terminations are in order. Compared to other I have worked, DealerTrack is the best!

ConsAggressive growth creates intense work schedule. More resources needed.

Advice to Senior ManagementContinue to encourage the values and principles that have led to the tremendous success of the company to date. Keep up all the communication channels that senior leadership supports and continue to require this lsame depth of communication by leaders deeper in the structure.

Yes, I would recommend this company to a friend

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The longer you stay, the more you'll want to leave

Anonymous Employee (Current Employee)

I have been working at Dealertrack Technologies

ProsIt is sometimes interesting to be a part of a company going thru rapid growth and expansion of its product-line. Creative problem-solving is often put to the test. DealerTrack has a generally favorable reputation in most markets.

ConsLow regard for work/life balance. Health and safety issues regularly take a backseat to revenue-generating projects. The result is usually major burn-out in minimal time. Employees are expected to complete tasks for which they have received no training/lack a skill-set - think: a podiatrist being asked to perform brain surgery. The end result is a customer-base that is dissatisfied and feels its trust has been betrayed because either too many things are left incomplete or set-up totally wrong. Favoritism pretty much guides the promotion process rather than merit. There is a palpable sense of distrust between middle management and employees, resulting in a tactless, (often) disrespectful work environment that leaves the employee feeling like an 'expense' rather than an 'asset'.

Advice to Senior ManagementThe company has the potential to be a major player in the dealership solutions industry...if it can find it within to fix what needs to be fixed. The 'flying by the seat of your pants' approach to business will eventually come back to haunt you later. Be honest and forthright with your customers - deliver on your promises and you will eventually 'own' the marketplace.

No, I would not recommend this company to a friend

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Could be better, a whole lot better

Anonymous Employee (Current Employee)

I have been working at Dealertrack Technologies

ProsFlexibility in work schedule is great
Tuition Reimbursement

ConsNo promotions where they should be
People who work get punished for the people that don't
Communication

Advice to Senior ManagementStart comminucation with your employees, even if we are considered to be on the bottome, changes effect us more than you think. Act like you care about your employees (even if you don't) every change you make from procedure to relocation effects us tremendously!

No, I would not recommend this company to a friend

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Very rewarding.

Anonymous Employee (Current Employee)
Lake Success, NY (US)

I have been working at Dealertrack Technologies

ProsOpportunity to work on creative/innovative projects
Open to fleixble work schedules
casual dress - every day

ConsHigh Stress
High Workload
Limited resources impacts ability to complete needed projects in the required timelines

Advice to Senior ManagementFocus on a few key projects

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Dealertrack Technologies – Why Work for Us?

Established in 2001, Dealertrack provides web-based software solutions and services to enhance efficiency and profitability for all major segments of the automotive retail industry, including dealers, lenders, OEMs… Full Overview

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Glassdoor is your free inside look at Dealertrack Technologies reviews and ratings - including employee satisfaction and approval ratings for Dealertrack Technologies CEO Mark F. O'Neil. All 61 reviews are posted anonymously by Dealertrack Technologies employees.