Department for Work And Pensions

www.dwp.gov.uk
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Department for Work And Pensions Reviews

Updated 22 April 2015
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2.9
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
16 Ratings

Employee Reviews

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  1. Technical Support Technician with having 6+ years experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Technician in Hyderābād
    Current Employee - Technical Support Technician in Hyderābād

    I have been working at Department for Work And Pensions full-time (More than 5 years)

    Pros

    Having 6+ years experience in IT

    Cons

    Management should be recognize the hard-work employees

  2. 1-2 year

    Current Employee - Adop Worker in Etāwah, Uttar Pradesh
    Current Employee - Adop Worker in Etāwah, Uttar Pradesh

    I have been working at Department for Work And Pensions part-time (More than a year)

    Pros

    i want some thing differnt.

    Cons

    we do all work whose gave our officer.

    Advice to Management

    work hard

  3. Great experience , great for work life balance and creative satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions full-time

    Pros

    Its good for work life balance, people working are quite intelligent, good work environment and overall peace of mind

    Cons

    Its not ethnically diverse, majority almost 96-97 % employees are Whites, wish there was bit more diversity.

    Advice to Management

    Dont tinker with the department too much its well organised and doing good job

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. GES placement year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Student Economist
    Former Intern - Student Economist

    I worked at Department for Work And Pensions as an intern (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    - I was fortunate enough to have an excellent line manager who encouraged development
    - Good place to do a placement year as you actually do the same work as a graduate would be expected to do
    - Enjoyable work, especially if you're interested in data analysis
    - Flexi-time can be a perk, depending on

    Cons

    - Low pay relative to other employees, especially outside of London, and graduates who are doing the same job as you
    - No preference given to placement year students for graduate applications
    - Placement year does not contribute to total time spent in Civil Service if you come back. Little incentive to apply afterwards
    - IT and general bureaucracy can be frustrating
    - Poor initial training and induction. Too focused on wider picture, whilst little induction is given within teams.

    Advice to Management

    Give more incentive for placement students to return.
    Improve team inductions

  6. Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Agent
    Current Employee - Call Agent

    I have been working at Department for Work And Pensions full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Monday to Friday.
    There is nothing else good about this place to work.

    Cons

    Work is very hard mentally as there is never any breaks between calls as it is so poorly run. Customers come on the phone angry due to having to wait in excess of 30 minutes on a normal day, due to a horrendous lack of staff.
    Training is amongst some of the worst I have ever experienced in any job previously.
    Management and Senior management have no compassion and are constantly on your back about stats even if you are only above target by 1 - 2 seconds.
    Easily the worst job I have ever had, and I worked in outbound sales doing cold calls.

    Advice to Management

    Hire more people as you are terribly understaffed also treat your staff better as the fact that I started in a group of 34 people, so many people have left due to the terrible way the company is run there is now less than 15.

  7. Great work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    One of the most exciting areas to be working in is government and the Civil Service, where you feel through the work done that you are really making a positive difference in society every day. Smart people with a strong ethos for working for public good. High integrity.

    Cons

    May not be glamourous nor have the perks of private industry.

    Advice to Management

    Keep listening to teams and letting people grow even more responsibility.

  8. A good experience of seeing how government works and whether or not a full-time job in the civil service interests you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Junior Social Researcher in London, England (UK)
    Former Intern - Junior Social Researcher in London, England (UK)

    I worked at Department for Work And Pensions as an intern (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to see the inner workings of government, and how stories that will eventually make the news headlines are managed inside government. There are also potential secondment opportunities in other government departments, private office, and visits to the houses of parliament if you are able to get in contact with the right people. However, the extent of this is dependent upon your line manager. The placement will also be paid, unlike many other private sector internships.

    Cons

    As this was a placement, the level of responsibility given is quite low. However, this is probably best if this is your first experience in a workplace. Also, unlike in much of the private sector, you will not be offered a job of the back of such an internship, with all potential civil service employees having to go through formal channels, such as the fast stream. This is not necessarily a bad thing, but you need to be aware that such a placement will not necessarily give you a huge advantage in getting a job in the civil service full time. If you have political views, it can also be frustrating being in an environment in which you are expected to maintain neutrality.

    Advice to Management

    Overall management of the placement was very good, and most colleagues were kind and helpful.

  9. Very good for a varied career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexibility, rewards dedication, still an excellent employer

    Cons

    lack of strategic thinking and drive to be an employer of high class professionals - but it's slowly getting better

  10. Nasty, exploitative employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Economist in London, England (UK)
    Former Employee - Economist in London, England (UK)

    I worked at Department for Work And Pensions full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Flexible & on occasion home working.
    - Pension Scheme, but the amount you have to contribute has gone up a lot & is being replaced by an even less generous Alpha Career Average scheme from 1st April 2015. But, to be fair, the new scheme will still be less worse than 99% of the money purchase schemes in the private sector.

    Cons

    - Poor pay.
    - No pay rise for 3 years then capped rise of 1%.
    - Lack of promotion opportunities, with those that are available being restricted to white people (in a clever & underhand way) or those who play games with & suck up to useless management.
    - Grade 6's at DWP are especially incompetent. They and other middle management are spineless & won't hesitate to shaft you (for the annual and mid year reviews) after they've bled you dry (like a leach) of all your energy, skills and knowledge.
    - Good pieces of work you do will be claimed as their own without a second thought for acknowledging your efforts, even in your annual review which is where it really counts.
    - The policies HR & senior managers come up with are designed to shaft you so you can't progress in the organisation and end up leaving.
    - The work is often dull & repetitive & is compounded by the outdated IT systems in place. The newest IT roll out from 2014 has only managed to make things worse, with MS Office crashing more, not less, often & the need to reboot your machine increasing not decreasing.
    - You have to work with (many, but not all) policy colleagues who have Alf Garnett/Black & White Minstrel type attitudes & they exhibit this by using inappropriate language and historical references & by talking down to you.
    - The management in DWP is too spineless to sort out the mess & instead lets people leave the organisation because of industrial injuries or harassment/bullying.
    - Needless to say, DWP has a high staff turnover rate which means experienced staff leave thus putting added pressure & workloads on the staff that stay. By making/allowing the organisation to become an unpleasant place to work the staff attrition rate has increased and thus reduced the costs of DWP hitting its lower headcount target. Sadly, this is a cynical way of cheating people out of voluntary & compulsory redundancy payments that would otherwise be paid.
    - If you are Muslim, you should be especially vigilant as more experienced DWP employees and managers will find ways of giving you the most difficult assignments that more senior people say can’t be done & then you’ll get it in the neck come review time for not satisfactorily achieving your objectives.
    - Office culture varies but usually has an element of banter about it that normally ends up putting a woman, foreigner, gay or other minority person at the but of it.

    Advice to Management

    Sack the racists & dinosaurs you hired & continue to hire. Replace the most senior management in the organisation.

  11. Helpful (1)

    No promotion prospect, treated like a child.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Motherwell, Scotland (UK)
    Former Employee - Anonymous Employee in Motherwell, Scotland (UK)

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Government pension, flexi time. Safe employment. Good annual leave entitlement. good redundancy package. Good overtime pay. Careens coffee is good

    Cons

    Management don't have a clue. Micro managed by 3 grades above you. No clue on how to run a call centre. Not allowed to show creative.

    Advice to Management

    Give the employees on the front line more control over their workflow

Department for Work And Pensions Photos

409 Kennington Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Department for Work and Pensions, Exeter (Photo thanks to Geograph user Derek Harper, Some Rights Reserved)
Ebury House, Dee Street, Aberdeen (Photo thanks to Geograph user Bill Harrison, Some Rights Reserved)

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