Dixons Retail

  www.dixonsretail.com
Work in HR? Unlock Free Profile

Dixons Retail Reviews

Updated 19 August 2014
Updated 19 August 2014
66 Reviews

3.0
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
34 Ratings

Review Highlights

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas (in 5 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)


Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Needs to recognise the hard work of the workforce (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    Pros

    - Very friendly working environment
    - Great pay
    - Company values expertise and provides training to achieve that
    - Never a same day
    - Very efficient and user friendly system
    - Absolutly fantastic store layouts and attention to detail is great so stores never look sloppy
    - Care plans are great value for money setting the trend away from shady insurance

    Note

    - Sales driven, but isn't all jobs?

    Cons

    - Minor customer dodging by certain employees to avoid bad figures
    - Managers tend to avoid difficult/ uhdesireable jobs and refer you to other managers
    - Selling and pleasing customers isn't enough unless you can get the extras

    Advice to ManagementAdvice

    You are doing a great job! Great company, definetly doesn't deserve the flak the company gets about customer service

    Sales are important, a good sale even without care plans is still good. Taking a look at firms such as John Lewis really point out the way forwards.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A creative and fun place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague  in  London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    Pros

    -work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons

    -Sales figures are very important

    Advice to ManagementAdvice

    -reduce the online training

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    You get out, what you put in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    I am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Cons

    decreasing unit numbers make career growth harder without relocation

    Advice to ManagementAdvice

    Continue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Enter at your own risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    To be honest, there are none. It is a shadow of the place it once was. Glad to be out before the merger goes through.

    Cons

    Management structure is awful. No communication and disregard of people. Mass redundancy programme in place, and diminishing enjoyment had in working there

    Advice to ManagementAdvice

    The people still sitting there on fat pay, fat bonus and no accountability will be the Achilles Heel. Having quality staff leave due to incompetent managers will not help you

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Largest electrical company in Europe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Advisor  in  London, England (UK)
    Former Employee - Business Sales Advisor in London, England (UK)

    Pros

    Various product training available within the company, Huge pool of knowledge for consumer products and electronic gadgets. Great for someone who loves to tinker with products and latest gadgets, as many manufactures gives you live demo

    Cons

    Could do better on wages, sales incentive and bonus structure is not very lucrative. Management can be more people friendly.

    Advice to ManagementAdvice

    Management should take the feedback from colleagues and forward it to policy makers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    challenging and fast moving atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague  in  London, England (UK)
    Former Employee - Sales Colleague in London, England (UK)

    Pros

    every day was different, better than other reatial jobs where its very boring. great team aspect amongst staff.

    Cons

    managers can be too pushy, you're only as good as you're last sale.

    Advice to ManagementAdvice

    be more leniant

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Challenging but enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support Centre  in  Hemel Hempstead, England (UK)
    Current Employee - Retail Support Centre in Hemel Hempstead, England (UK)

    Pros

    Can be an exciting and challenging place to work with constant change throughout the business to combat the competition. Benefits are fairly good with plenty of opportunity to move into different roles if you have the right aptitude. Leadership team are working hard to make it a better place to work, focussing on results of colleague engagement surveys.

    Cons

    If working in a store role, you need to be customer focussed first and foremost and able to deal with challenging targets. So if this isn't you, Dixons is not for you. Starting pay is just above minimum wage but as you progress through training, pay gets much better. In the Support Centre, it can be tricky to move between functions and work needs to be done on the available development / training.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great work environment. Tough and loads of change during downturn, out the other side now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media Role  in  Hemel Hempstead, England (UK)
    Current Employee - Social Media Role in Hemel Hempstead, England (UK)

    Pros

    I like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    Cons

    Hemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Cool tech, but high staff turnaround due to unprofessionalism

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    Pros

    -Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons

    -Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to ManagementAdvice

    Pound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Advisers  in  Sheffield, England (UK)
    Current Employee - Technical Support Advisers in Sheffield, England (UK)

    Pros

    This is an amazing place to work, full of colleagues you can learn from. Good people, a mixture of long term service and new bodies, therefore there a good mixture of competencies and skills you could take advantage of for your own development. Recognition for achievements. Professionals working together to develop great colleagues.

    Cons

    Better benefits would make a great deal of difference.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Dixons Retail? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.