Dixons Retail Reviews

Updated 8 April 2015
80 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Good people and management

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dixons Retail full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Commission was good on some products

    Cons

    Hours associated with airport work
    Team leaders were a bit power drunk

  2. Retail/Business Advisor

    Current Employee - Business Advisor in Reading, England (UK)
    Current Employee - Business Advisor in Reading, England (UK)

    I have been working at Dixons Retail full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good company,You get a lot of grooming plus offers from other industry.

    Cons

    You need to work in shifts

    Advice to Management

    Cool attitude of management and i am recommending it

  3. Company does not care much about its colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Chester, England (UK)
    Current Employee - Sales Assistant in Chester, England (UK)

    I have been working at Dixons Retail full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy enough job if you good at sales. A lot of new technologies - which is interesting to work with. You will make a lot of good friends. People work as a team and many colleagues will help you.

    Cons

    No support for you from managers - they just expect you to learn to swim quick if not will help you drown quicker. If you suddenly get treated unfairly at your work - best solution is to get out. Company will not provide you with any support, they would let things get worse rather than get involved and help colleagues. Realistic support exists only for managers. In sales often be prepared to sell hard. Company says this is not what they expect of you, while you manager will tell you otherwise.

    Advice to Management

    Read your own companies policies you breaking all of them - favoritism at work, often no support or respect to colleges, promoting those with pushy sales, putting numbers above real customer experience.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Tech Support Nottingham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Advisor in Nottingham, England (UK)
    Former Employee - Tech Advisor in Nottingham, England (UK)

    I worked at Dixons Retail full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Big company, wages are generally poor so job is pretty secure

    Cons

    Managers are either really good and soon move on or hopelessly useless and ever present.

    Advice to Management

    Value your employees; you are running a company not a detention centre

  6. Helpful (1)

    Decent opportunities to learn. Working culture ok but not overly friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Office in Hemel Hempstead, England (UK)
    Former Employee - Head Office in Hemel Hempstead, England (UK)

    I worked at Dixons Retail full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunities to learn. Fast changing business.

    Cons

    Work culture not overly friendly and politics can get in way of getting stuff done.

    Advice to Management

    Improve working culture.

  7. sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Athens (Greece)
    Former Employee - Sales Consultant in Athens (Greece)

    I worked at Dixons Retail part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    helpful colleagues, training on the job an through online courses,

    Cons

    wage was quite low, retail strore i was working needed to be renovated

  8. fast moving pace. always busy help customer after customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Watford, East of England, England (UK)
    Current Employee - Sales Representative in Watford, East of England, England (UK)

    I have been working at Dixons Retail part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    some of the exclusive products and services on the market. Multiple channels to purchase product online or in-store see website. if you have the best people that care want you to grow as individual you can do

    Cons

    there always challenges in any business.

    Advice to Management

    room for improvement.

  9. Decent colleague and team leaders...... contract hours, bonus, targets all terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dixons Retail full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not really to do with the company but I got on really well with all my colleagues.... Sometimes managers can be decent....
    To be honest, the training isn't too bad... the course you are sent away on is quite helpful

    Cons

    Quite a few cons with it....

    - The contract situation is a bit of a joke - I applied for what was stated as a full time job - then was told I would have to start on 20 hour contract (despite doing 40 years every week) and then it would go up to 28 hours at the end of probation, this never happened. It wasn't too much of a problem, until after the peak period was over and it became quiet, and the management started cutting everyones hours...

    - It gets pretty tedious, you get the same boring talks every day about selling "Knowhow Care plan" and other attachments, the managers always say the same painfully simple things about it, and seem to have no grasp on what its actually like to sell it.... Having to sell it was bad enough anyway considering no employees agree with it.

    - The targets are quite pressured, and quite unrealistic - they expect you to hit 40 per cent on your knowhow care plan sales, and if you don't then, well you don't get hours .... however people that mis sell it and hit targets get REWARDED with hours.... hmmm

    - The bonus system is absolutely terrible. First bonus I got less than I was told I would get, I didn't get anything id earned in the first 2 weeks because "you apparently have to be there for the whole period to get it" (i'd never been told that at all). The bonus team also tried to tell me I was a peak temp colleague so I wouldn't get any of it, despite my contract clearly stating I was a full time permanent. They seem to do anything to get out of giving you your bonus, which is the one thing that stops it being an awfully paid job (it still is). Now, I've left and i'm due bonus for my last 6 weeks... shock I didn't receive it, currently trying to chase it up but they haven't replied to me.

    - Not Dixons fault but the hours are awful, working 11 - 8 shifts in the week, and working every weekend, means you don't really have a life outside of work if youre full time.

    - They try to get away with anything, For example my contract clearly stated that if I worked over 40 hours a week, id get time and a half pay. I was asked to cover an extra shift, so I asked if i'd get time and a half seeing as it would take me up to 47, they just said "no" ALWAYS REFER TO YOUR CONTRACT!

    - Also, do not agree at all with their rule of having to approach every customer countless times, it annoys them and drives them away, yet you are MADE to approach EVERYONE. Of course, it was us that got the flack off the customer for bothering them, despite us not wanting to!

    Sorry for the long rant

    Advice to Management

    - Get rid of the stupid targets

    - Stop being absolute arseholes over the bonus

    - Stop trying to mug off customers with the knowhow care plan and hdmi cables just to hit targets

    - Don't mug off your staff when they clearly have stuff written down on their contract

    - Get rid of the ridiculous "conversion" targets, meaning staff have to continuously approach and bother customers even when they don't want it

  10. An experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Expert in Glasgow, Scotland (UK)
    Former Employee - Apple Expert in Glasgow, Scotland (UK)

    I worked at Dixons Retail full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You will work with some great people and have enjoyable days at work.

    Cons

    Every good day has a bad day, some stores have prehistoric managers with similar management styles.

    Advice to Management

    Treat staff better and they will respect you and in turn sell the things you push them to.

  11. Helpful (1)

    Anybody offering a new job?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you have next to no bills to pay then the wage is ok

    Cons

    Where do I start:

    For most people who actually do pay for things on a daily basis the wage is terrible for the amount of work put into every sale unless you're management so can get a nice bonus from it all which staff rarely see.

    Training can be good if and when you might be lucky enough to do it once given 5 mins away from the shop floor to do it yet even then get asked to serve straight after.

    The amazing bonus that's talked about during interviews the somehow the company seem to get out of paying.

    Busiest time of the year Christmas where you work all day everyday with no breaks apart from to quickly grab a snack between customers bringing in massive amount of money to the company but seeing nothing for your hard work.

    Getting expected to sell everything to every customer and even if the customer says no a million times there is obviously a way they will take it.

    If you're not selling everything to every customer then apparently you're not doing your job... last I checked I could get paid more flipping burgers in McDonalds an don't see them forcing stuff at you.

    The whole company I see these days as greedy money grabbing fat cats who need to learn how to treat customers and staff.

    From what I've seen most new starters last about 4 maybe 5 months before seeing sense and leaving for good.

    Poor management skills by all managers and like to pass the buck with any complaints.

    I could go on but I don't think there would be enough space to type it all

    Advice to Management

    Sort it out now before you don't have a company to manage!

Work at Dixons Retail? Share Your Experiences

Dixons Retail

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.