Dunkin Reviews

Updated 13 September 2014
Updated 13 September 2014
114 Reviews
3.1
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dunkin CEO Nigel Travis
Nigel Travis
48 Ratings

Review Highlights

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 6 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)


Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    OBIEE Developer

    Current Employee - Obiee  in  Pune
    Current Employee - Obiee in Pune

    I have been working at Dunkin part-time for more than 10 years

    Pros

    Work Culture would like to know

    Cons

    to work with dunkins it's really good

    Advice to ManagementAdvice

    Please reply me if their is any opening for OBIEE

  2.  

    Interns beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MBA  in  Canton, MA (US)
    Former Employee - MBA in Canton, MA (US)

    I worked at Dunkin as an intern for more than a year

    Pros

    Great opportunity to learn about franchises and the QSR industry. Dunkin is a marketing machine and there's a lot to learn if you're interested in marketing.

    Cons

    No interns are hired for real jobs. If you're at the end of college or your MBA and hoping to get hired full time, you're better off looking somewhere else. This year Dunkin pulled the budget for all marketing interns who had had their internships extended past the summer and nobody has been hired from an internship for several years.

    Advice to ManagementAdvice

    Either invest in interns or don't have them at all

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great experience. Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Syracuse, NY (US)
    Current Employee - Operations Manager in Syracuse, NY (US)

    I have been working at Dunkin full-time for more than a year

    Pros

    Set your own schedule and work very little weekends

    Cons

    Must complete a ton of audits

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    fun, hands on internship

    Former Employee - Anonymous Employee  in  Canton, MA (US)
    Former Employee - Anonymous Employee in Canton, MA (US)

    I worked at Dunkin as an intern for less than a year

    Pros

    casual atmosphere, constant supply of coffee doesn't hurt.

    Cons

    sometimes people did not seem to be on the same page. a lot of issues went unresolved

  6. 3 people found this helpful  

    Don't trust senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Canton, MA (US)
    Current Employee - Marketing in Canton, MA (US)

    I have been working at Dunkin full-time for more than 8 years

    Pros

    Great brand from the outside, nice offices, dedicated employees, average to below average comp, Fri afternoons off

    Cons

    Senior Management is all about taking care of themselves and their inner circle first and foremost; lots of sucking up within the circle; CEO is likable but blind to actual management style of department heads because they are superb at managing up to him while being !@# managers of their departments...severe over work

    Advice to ManagementAdvice

    Reorganizing isn't always the answer..stop the layoffs of unsuspecting high performers for no good reason....people who are very very good at what they do and who have worked smart and hard with the resources available do not deserve to be let go. Often their replacements do not prove to be the answer to bring in more, more and more...and you've wasted time and investment and damaged the morale of employees left behind......the idea that a shake up is the best thing to do for the business needs thoughtful and very smart consideration. This seems to be senior management's default tactic. Also, realize that managing by intimidation is wrong, unproductive and unfair. Do you really want that to be your legacy.....it is the reputation of senior management now and by extension the brand. Heartless and not very wise. Promote from within....take a look at employees who are not only those who are "liked" by you and extroverted enough to play the game.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Marketing Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Canton, MA (US)
    Former Employee - Anonymous Employee in Canton, MA (US)

    I worked at Dunkin full-time for more than 5 years

    Pros

    Friday is a 5 hour work day.

    Cons

    The pay structure is not balanced for the performance. Company goals and objectives are unobtainable.

    Advice to ManagementAdvice

    None to minimal although they try to tell you there is plenty.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    no breaks given and no first aid in store, was a franchised store though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Arlington Heights, IL (US)
    Former Employee - Team Member in Arlington Heights, IL (US)

    I worked at Dunkin part-time for less than a year

    Pros

    if you enjoy small teams to work with, this enviroment is for you.

    Cons

    little accountability with regards to how their franchises are run

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Growing Company, Great Products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Dunkin full-time for more than 8 years

    Pros

    Lot's of responsibility as the growth accelerates. Excellent product and always new in development. Strong in the East but Western states are showing some "pent-up" demand. Growth in western states should be the opportunity.

    Cons

    Lot's of direction changes as the growth accelerates, but roll with it and adjust. Some confusion & contradiction over "strategy" with frequent local management changes. Best local management is coming from those folks in the ops position with experience from the older DD Markets (East Coast)...some have 10+ yrs with DD.

    Advice to ManagementAdvice

    Use DD experienced management when you can find it. Experience is more credible with Franchisees and new staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    A mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of International Marketing  in  Canton, MA (US)
    Former Employee - Director of International Marketing in Canton, MA (US)

    I worked at Dunkin full-time for more than 3 years

    Pros

    they have great people working there

    Cons

    As any fast food company, their tuenover is huge, and the worst part, they don't care, especially in International, see how many International people they have get rid of since 2008 and you will know what I mean

    Advice to ManagementAdvice

    Don't spend money in stupid sponsorships like that british soccer club just because your CEO is british and is a fan of the club, you don't even have a huge presence in the UK!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Not an IT shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin

    Pros

    Free food. Fun brand. Some good people in the business areas.

    Cons

    You never know where you stand and could be layed off at any minute. Majority of real work is outsourced. Many in Info Tech are inexperienced and winging it including those in charge.

    Advice to ManagementAdvice

    You need more worker bees and less middle management. Especially in the info tech area.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Dunkin Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

+ Add Photo

Worked for Dunkin? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.