Dunkin
3.1 of 5 97 reviews
www.dunkinbrands.com Canton, MA 1000 to 5000 Employees

Dunkin Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.1 97 reviews

                             

71% Approve of the CEO

Dunkin CEO Nigel Travis

Nigel Travis

(41 ratings)

60% of employees recommend this company to a friend
97 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "There is lots of free food and there is a discount on food"
    in 7 reviews
  • "Work/Life balance generally supported throughout the organization (in theory)"
    in 4 reviews
Cons:
  • "horrible communication across departments, very low pay, and no opportunity for advancement"
    in 7 reviews
  • "Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved"
    in 3 reviews
  • Show more review highlights

Reviews

 

OBIEE Developer

OBIEE (Current Employee)
Pune

I have been working at Dunkin part-time for more than 10 years

ProsWork Culture would like to know

Consto work with dunkins it's really good

Advice to Senior ManagementPlease reply me if their is any opening for OBIEE

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Worked here fort years

Anonymous Employee (Current Employee)

I have been working at Dunkin part-time

ProsFree food/Coffee
Good crew @ my location

ConsScheduling
Lack of team members
very stressful

Advice to Senior ManagementHire capable people.

No, I would not recommend this company to a friend

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Too focused as a public company now on forecasting and unreasonable results to satisfy Wall St.

Anonymous Employee (Current Employee)
Nashville, TN (US)

I have been working at Dunkin full-time for more than a year

ProsGreat learning curve. Best in class demographic, analytic, predictive and real estae systems.

ConsToo focused on forecasting and acheiving unreasonable growth results to satisfy Wall Street and not enough support and focus on the people in the field .... where the rubber actually meets the road. Lip service only to the work/life balance.

Advice to Senior ManagementManagement needs to be clearer in the goals/direction provided to the field employees and be much more focused (not just give lip service) to the work/life balance. Also, support/guidance for the Field managers and Directors needs to be improved dramatically.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Complete waste of time.

Porter (Former Employee)
Henrietta, NY (US)

I worked at Dunkin part-time for less than a year

ProsNo experience required. Flexible Scheduling

ConsRude customers, inept management, boring, low pay, physically demanding. Constantly was asked to work through meals and breaks. Manager expected me to come in and start work early, but not clock in until the time on the schedule.

No, I would not recommend this company to a friend

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A great nine-year run with Dunkin brands

Global Executive Pastry Chef (Former Employee)
Canton, MA (US)

I worked at Dunkin full-time for more than 8 years

ProsGreat opportunity to work with global partners to develop global platforms with long reaching opportunities.

I looked forward to every day, even with the normal corporate politics

ConsNow that they are fully public company. The stock price takes frontline in the culture and politics of tenure.

Advice to Senior ManagementConsider the importance of employees that sweat ice cream and cool down by drinking coffee great opportunities great people, great futures all are true but remember that the brick-and-mortar was built by people's dedication to the brands which can be sullied easily

Yes, I would recommend this company to a friend

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Overall a good company to work for.

Operations Manager (Former Employee)

I worked at Dunkin full-time for more than 8 years

ProsThe salary and benefits are comparable to the market place. The people you get to work with are great. Some flexibility in scheduling and time off. Great opportunity to build and develop business relationships.

ConsHeavy work load and quality of life are out of balance. Recognition/praise is minimal. Below Director level employees treated with dispensable approach.

Advice to Senior ManagementSet and hold accountable to realistic expectations, not just budget forecasts. Grow the business by motivating your employees with a positive/appreciative approach. The return on investment will be huge because employees will want to do more.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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The nicest place to work

Brand Marketing (Former Employee)
Canton, MA (US)

I worked at Dunkin full-time for more than a year

ProsI woke up every day excited to go to work. The people at Dunkin' are amazing - so nice, friendly, happy, willing to help and collaborate!

ConsThe technology used internally within the company could use an upgrade.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to work for at the corporate level

Learning Manager (Former Employee)
North Chicago, IL (US)

I worked at Dunkin full-time for more than 3 years

ProsCompany car, gas card, corporate card for travel.

ConsNeeds to be more proactive within the IT realm. Other competitors are way more advanced in what the customer wants.

Advice to Senior ManagementHire more forward thinking people in IT

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It was awful.

Anonymous Employee (Former Employee)

I worked at Dunkin part-time for more than a year

ProsThe first boss that I had there was awesome. He had been my boss in high school and gave me a job when I needed it years later. He was awesome.

ConsIf you have to work mornings, you will spend your mornings serving stupid people who will talk about what an idiot you are when they turn around. You will never get a raise, but they will make you a manager so that they can call you in whenever they want and you have to clean the bathroom when someone destroys it.

Advice to Senior ManagementGood for you.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Dunkin

Barista (Former Employee)
Boston, MA (US)

I worked at Dunkin full-time for more than a year

ProsGood people to know, convenient to commute

ConsLow wage, very exigent clients

Advice to Senior ManagementMust improve personal relations

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Dunkin reviews and ratings - including employee satisfaction and approval ratings for Dunkin CEO Nigel Travis. All 97 reviews are posted anonymously by Dunkin employees.