AT&T

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Overall, much to be desired and not very team friendly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Marietta, GA (US)
Former Employee - Customer Service Representative in Marietta, GA (US)

Pros

Opportunity for growth is huge

Cons

A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

Advice to ManagementAdvice

As huge as your company is, you can reduce high turnover with true incentives to attain.

Doesn't Recommend

Other reviews for AT&T

  1.  

    Good job until we were outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Fairhaven, MA (US)
    Former Employee - Customer Service Specialist in Fairhaven, MA (US)

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to ManagementAdvice

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Unrealistic sales quotas and micro-managed to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Chicago, IL (US)
    Current Employee - Retail Sales Representative in Chicago, IL (US)

    Pros

    Salary and benefits. And that is about it

    Cons

    No work/life balance. Have to schedule a month in advance to take a day off and you have to use your vacation days to get it. If you like having weekends off then don't apply. You will never see a weekend off. NEVER! Sales quotas are inflated and moving to incentive pay instead off commission. Micromanaged to death. Constantly a manager behind you with a clipboard telling you how bad you are at your job.

    Advice to ManagementAdvice

    Set realistic expectations. And stop micromanaging your senior sales reps.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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