AT&T

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management not fair

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Comm Tech
Former Employee - Comm Tech

I worked at AT&T full-time (more than 10 years)

Pros

good pay, ok benefits, good hours

Cons

upper management stunk, lets some people get away with things

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

5887 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Good if you're union

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service in Columbus, OH (US)
    Former Employee - Customer Sales & Service in Columbus, OH (US)

    I worked at AT&T full-time (more than 8 years)

    Pros

    Excellent pay and benefits, and you were free to handle client concerns without much interference from management.

    Cons

    As far as legacy AT&T goes, a lot of the management began as reps on the phone and were promoted. This is good for them, but unfortunately many of them lacked management skills.

    Advice to ManagementAdvice

    Please train your leadership to ensure they have the skills necessary to effectively manage others.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Experience the wonders of awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Fort Lauderdale, FL (US)
    Current Employee - Account Manager in Fort Lauderdale, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

    Cons

    Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

    Advice to ManagementAdvice

    If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

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