AT&T

  www.att.com
  www.att.com
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management not fair

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Comm Tech
Former Employee - Comm Tech

I worked at AT&T full-time (more than 10 years)

Pros

good pay, ok benefits, good hours

Cons

upper management stunk, lets some people get away with things

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

5961 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Stressful and underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Los Angeles, CA (US)
    Current Employee - Assistant Store Manager in Los Angeles, CA (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    Good pay, high comission, lots of opportunity to work

    Cons

    Inconvenient work hours, 7am weekend mandatory meetings for all staff, very strict attendance with point penalties that can lead to termination, stressful to hit quota, very seniriotity based. Bad if you are a new hire.

    Advice to ManagementAdvice

    Be more flexible with employees' personal life and scheduling. People have lives outside of work and you make it impossible to balance work and life with crazy working hour demands. And it would be great to allow weekends off even to new hires and not feel like you need to work for 5 years before you can earn a weekend day off.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Experience the wonders of awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Fort Lauderdale, FL (US)
    Current Employee - Account Manager in Fort Lauderdale, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

    Cons

    Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

    Advice to ManagementAdvice

    If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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