AT&T

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management not fair

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Comm Tech
Former Employee - Comm Tech

I worked at AT&T full-time for more than 10 years

Pros

good pay, ok benefits, good hours

Cons

upper management stunk, lets some people get away with things

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for AT&T

  1. 1 person found this helpful  

    Experience the wonders of awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Fort Lauderdale, FL (US)
    Current Employee - Account Manager in Fort Lauderdale, FL (US)

    I have been working at AT&T full-time for more than a year

    Pros

    Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

    Cons

    Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

    Advice to ManagementAdvice

    If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Overall, much to be desired and not very team friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Marietta, GA (US)
    Former Employee - Customer Service Representative in Marietta, GA (US)

    I worked at AT&T full-time

    Pros

    Opportunity for growth is huge

    Cons

    A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

    Advice to ManagementAdvice

    As huge as your company is, you can reduce high turnover with true incentives to attain.

    Doesn't Recommend
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