There are newer employer reviews for Ameristar Casinos

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Disappointing and Frustrating - Overall Bad Experience (Generally not due to most of the Team Members)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Management in Kansas City, MO (US)
Former Employee - Management in Kansas City, MO (US)

I worked at Ameristar Casinos

Pros

People (Team Members) were great (for the most part) and the casino itself had an overall fun and diverse staff of people. Benefits were fairly decent. Team Member dining area was exceptional.

Cons

How well you do (are appreciated/liked/evaluated) is generally and quite often based on the team member’s popularity and acquiescence to management directives rather than one's qualifications and abilities. Failure to be popular and/or selected to be included in the “In Crowd” ensures a very short term of employment with Ameristar.

In addition, I was told that at Ameristar a management/executive “Suggestion” was actually a management/executive “Directive” and expected to be followed and/or executed. This is difficult when several “Chiefs” give differing “Suggestions” that are at times vastly conflicting ensuring that you are placed in a Catch 22 situation as you have to pick one of these recommendations or disregard all of them and implement your own ideas. Choosing one suggestion/directive over the others predictably means that the other managers/executives feel that their ideas and suggestions were ignored creating an atmosphere of animosity and resentment by those whose ideas were not applied.

At all levels of the casino both backstabbing and preferential treatment run rampant at the Kansas City location. Everyone appears to be out to ensure that they get in the limelight and in their relentless attempts to compete for the recognition of their superiors many of them run over anyone who gets in the way of their success. The strong fear of management/executive reprisal combined with the overwhelming anxiety of feeling that one’s job is constantly threatened drives team members and management to point out everything and everyone for anything they can (no matter how insignificant) that elevates them in their position and diverts the attention off of them and their job performance and/or lack thereof. Certain team members do next to nothing other than the previously mentioned sabotage of their follow TMs while others work exhaustibly to do their jobs proficiently.

They have an open-door policy, but it is extremely ineffective and many of the staff profess as to how incredible they are (the HR TM relations department in particular although it is not limited to that department alone) and how much they care about their Team members, however; they continue to do just the opposite by means of their disrespect through their actions and general lack of and/or inadequate resolution to many of the issues presented to them.

To conclude, the work environment (other than the associations I had with most TMs) was frustrating, confusing and disappointing. This is most definitely a job that I would strongly encourage anyone that I feel a concern about (friends/family) to “Avoid at All Costs” especially if you appreciate a more structured and professional work environment. To those others reading this – Take from it what you will.

Advice to ManagementAdvice

To echo another reviewer’s suggestion: “Get your act together, before it is too late.” Seek out the people hidden in the system that “appear” to be doing their jobs, however; do very little other than create issues for other TMs.

Doesn't Recommend
Disapproves of CEO

77 Other Employee Reviews for Ameristar Casinos (View Most Recent)

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  1.  

    A place to groom yourself for a corporate career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive Casino Host in Kansas City, MO (US)
    Current Employee - Executive Casino Host in Kansas City, MO (US)

    I have been working at Ameristar Casinos

    Pros

    Fun atmosphere and incredible and diverse front line employees. Offer decent traing and exposerure to multiple facets of the business world.

    Cons

    Promotions often based on popularity rather than qualifications. Micro management.

    Advice to ManagementAdvice

    Let properties have more control, not all facilities can operate the same.

    Doesn't Recommend
    Approves of CEO
  2.  

    Enjoyed interacting with a large divers group of co-workers and learning new skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Office Clerk in Black Hawk, CO (US)
    Current Employee - Office Clerk in Black Hawk, CO (US)

    I have been working at Ameristar Casinos

    Pros

    Having the wonderful life experience of meeting and getting to know a large diversity of people. Both customers and co-workers.

    Cons

    A business that is open twenty four hours a day, seven days a week which includes holidays. Low pay and raises.

    Advice to ManagementAdvice

    Listen carefully to what your employees are saying. Make a presence in your department not just a "Hello" and leave.

    Approves of CEO
There are newer employer reviews for Ameristar Casinos

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