Ameristar Casinos

  www.ameristar.com
  www.ameristar.com
There are newer employer reviews for Ameristar Casinos

 

Overworked, Underpaid!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Table Games Supervisor in East Chicago, IN (US)
Former Employee - Table Games Supervisor in East Chicago, IN (US)

I worked at Ameristar Casinos full-time (more than 5 years)

Pros

People are fun to work with and if your in with the right group of people and management you are good to go.

Cons

Managers treat employees like children and although say there is an open door policy there really is not one.

Advice to ManagementAdvice

Treat team members with respect instead of treating them like children and make themselfs more accesable to the team members who greet the guests on the gaming floor.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

77 Other Employee Reviews for Ameristar Casinos (View Most Recent)

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  1.  

    It's nice to get a steady paycheck from a successful business, but the stress of having no job security is overwhelming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos

    Pros

    Decent benefits
    Plenty of work (rare to get less than your scheduled hours)
    Nice end of year bonus (at least last year's was)
    Tipped positions often pay fairly high, as the casino is very busy
    Good company values on paper
    Hard-working employees

    Cons

    Very high level of responsibility that does not match pay grade (for non-tipped positions)
    Disproportionally high risk of losing job due to minors entering casino floor
    Supervisors tend dismiss hard work more often than they praise it
    Micromanagement (more than I have seen at any other company I've been a part of)
    High amount of negative feedback given to many employees
    Reactive environment on many fronts
    Very hierarchical culture

    Advice to ManagementAdvice

    Try being more proactive, rather than reactive, when it comes to decisions that significantly affect your staff. Take EVERYONE's opinions, suggestions, and feelings seriously, not just those that appeal to you. Pay your non-tipped employees more, or set up tip systems for them: people work at casinos to make decent money, not feel like they're being used.

    No opinion of CEO
  2. 1 person found this helpful  

    Disappointing and Frustrating - Overall Bad Experience (Generally not due to most of the Team Members)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Management in Kansas City, MO (US)
    Former Employee - Management in Kansas City, MO (US)

    I worked at Ameristar Casinos

    Pros

    People (Team Members) were great (for the most part) and the casino itself had an overall fun and diverse staff of people. Benefits were fairly decent. Team Member dining area was exceptional.

    Cons

    How well you do (are appreciated/liked/evaluated) is generally and quite often based on the team member’s popularity and acquiescence to management directives rather than one's qualifications and abilities. Failure to be popular and/or selected to be included in the “In Crowd” ensures a very short term of employment with Ameristar.

    In addition, I was told that at Ameristar a management/executive “Suggestion” was actually a management/executive “Directive” and expected to be followed and/or executed. This is difficult when several “Chiefs” give differing “Suggestions” that are at times vastly conflicting ensuring that you are placed in a Catch 22 situation as you have to pick one of these recommendations or disregard all of them and implement your own ideas. Choosing one suggestion/directive over the others predictably means that the other managers/executives feel that their ideas and suggestions were ignored creating an atmosphere of animosity and resentment by those whose ideas were not applied.

    At all levels of the casino both backstabbing and preferential treatment run rampant at the Kansas City location. Everyone appears to be out to ensure that they get in the limelight and in their relentless attempts to compete for the recognition of their superiors many of them run over anyone who gets in the way of their success. The strong fear of management/executive reprisal combined with the overwhelming anxiety of feeling that one’s job is constantly threatened drives team members and management to point out everything and everyone for anything they can (no matter how insignificant) that elevates them in their position and diverts the attention off of them and their job performance and/or lack thereof. Certain team members do next to nothing other than the previously mentioned sabotage of their follow TMs while others work exhaustibly to do their jobs proficiently.

    They have an open-door policy, but it is extremely ineffective and many of the staff profess as to how incredible they are (the HR TM relations department in particular although it is not limited to that department alone) and how much they care about their Team members, however; they continue to do just the opposite by means of their disrespect through their actions and general lack of and/or inadequate resolution to many of the issues presented to them.

    To conclude, the work environment (other than the associations I had with most TMs) was frustrating, confusing and disappointing. This is most definitely a job that I would strongly encourage anyone that I feel a concern about (friends/family) to “Avoid at All Costs” especially if you appreciate a more structured and professional work environment. To those others reading this – Take from it what you will.

    Advice to ManagementAdvice

    To echo another reviewer’s suggestion: “Get your act together, before it is too late.” Seek out the people hidden in the system that “appear” to be doing their jobs, however; do very little other than create issues for other TMs.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Ameristar Casinos

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