1046 Employee Reviews (View Most Recent)

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Seasonal worker at Barnes and Noble, bookseller, Nook rep, barista

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Barista; Bookseller  in  Nanuet, NY (US)
Former Employee - Barista; Bookseller in Nanuet, NY (US)

I worked at Barnes & Noble part-time for more than a year

Pros

Meet interesting people on the job, get to share your interests, give advice to customers

Cons

Long hours on your feet the whole time, not that much down time, a lot of tedious (but necessary) shelving and organizing work

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Barnes & Noble

  1.  

    Learning and working hard pays off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cafe Lead  in  Phoenix, AZ (US)
    Current Employee - Cafe Lead in Phoenix, AZ (US)

    I have been working at Barnes & Noble full-time for less than a year

    Pros

    Discounts, relaxed work environment, room to advance to management.

    Cons

    Early mornings and slow days.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It Is What You Make It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Chicago, IL (US)
    Current Employee - Assistant Manager in Chicago, IL (US)

    I have been working at Barnes & Noble full-time for more than 8 years

    Pros

    Able to cultivate excellent relationships with District Managers, Regional Directors, Merchandising Department, HR representatives, Cafe executives, outside company representatives, fellow managers, and booksellers, if so inclined; many opportunities for advancement; very good benefits package as well as perks, such as the discounts and book loan program; consistently worked with well-educated people who were enthusiastic, if not passionate, about books, music, and movies; high energy, always busy environment, despite the staff's casual, calm appearance; customer interaction is more personal as a result of cultivated relationships with fellow book lovers who relish suggestions and anticipate releases .

    Cons

    Training can be "fly by the seat of one's pants"; Store Managers and District Managers often are erratic in their priorities and goals for each store; due to publishing trends and consumer demand, the "bookstore" now has fewer books than ever and much more games, gift product, bargain, and children's merchandise; although the layout and merchandising are fairly similar store to store (Music Departments, Cafes, bestsellers, etc.), the atmosphere, attitude, and expectations can be wildly different; store management has continually increased demands which takes them off the floor far too often; many managers at the store level are wonderful, while a number of others are highly condescending and disrespectful to the PT and FT non-management staff.

    Advice to ManagementAdvice

    Approach the work and people with a positive, industrious state of mind. Make an effort to understand the concerns and directives of both home office and the front lines and work to open communication; far too often, representatives and executives from the home office will visit stores and seemingly ignore an employee demonstrating that a planogram is impossible according to scientific law and store level management will not listen to the "suits" expressing fiscal concerns in the competitive market. Importantly, always support the booksellers, music sellers, and cafe servers by 1) training them effectively and instilling confidence, because the current training program is substandard; 2) creating a positive, supportive, transparent work environment in which the store managers are frequently on the floor and interacting with both employees and customers; 3) always treat employees with respect [because they are human beings] and show compassion before judgment-- questioning your own motives and recollecting the training you provided, the nature of your demeanor, and the interactions with each individual.

    Recommends
    Negative Outlook
    No opinion of CEO
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