Capital One

  www.capitalone.com
  www.capitalone.com
There are newer employer reviews for Capital One

 

A great work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Plano, TX (US)
Former Employee - Director in Plano, TX (US)

I worked at Capital One full-time (more than 3 years)

Pros

Very smart staff; very disciplined management; very empirical decision making process

Cons

You have to determine the group(s) that have decision making power and get their buy-in. Without that, you will have a tough time getting action.

Recommends
Approves of CEO

1641 Other Employee Reviews for Capital One (View Most Recent)

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  1.  

    A Company About its People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in McLean, VA (US)
    Current Employee - Business Analyst in McLean, VA (US)

    I have been working at Capital One full-time (more than an year)

    Pros

    Supportive environment
    Intelligent colleagues
    Good work/life balance
    Meritocracy and potential for promotion
    Laid-back office
    Great campus in Richmond
    Flexibility to work from home

    Cons

    Company reputation from the amount of mail the company sends
    Commuting to the office in McLean

    Advice to ManagementAdvice

    Eliminate some of the filler work
    At times too collaborative

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Customer Service Associate II, Work-at-Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Richmond, VA (US)
    Former Employee - Customer Service Associate in Richmond, VA (US)

    I worked at Capital One part-time (less than an year)

    Pros

    The best part of the job was working from home and not having to commute on a daily basis.

    Cons

    The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

    Advice to ManagementAdvice

    Streamline the training program to ensure that presentation methods and material are consistent with the actual work tasks. Deviations should be allowed during client servicing as long as complete information is given.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Capital One

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