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4 people found this helpful  

Vice President-Financial Consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Vice President, Financial Consultant  in  San Jose, CA (US)
Current Employee - Vice President, Financial Consultant in San Jose, CA (US)

I have been working at Charles Schwab full-time for more than 10 years

Pros

Ethical financial guidance;
Reasonable/affordable product pricing;
Transparency of fees;
Great brand name;
Work/life balance;
Supportive and collaborative work environment;
Diverse employee base;
Embracement of new technologies;
Good benefits;
Time to volunteer of 8 hours per year;

Cons

Few career advancement opportunities or options except growing own practice;
Employee base is diverse, but management is not;
Overly cumbersome paperwork and procedures, especially on advice products;
Frequent changes in executive level leadership result in inconsistent policies;
Opinions of top producers count, but not the others;
Favoritism hurts morale;
Quarterly resets burn out even the best calibers;
Termination after 2-4 quarters of bottom 20% sales: Financial Consultants are treated like disposables within the company while trying to convince clients they are experienced and trusted advisors and will be there for clients for a long time;

Advice to ManagementAdvice

If you would like clients to believe they are dealing with a trusted advisory service provider firm, you need to respect and empower your front-line Financial Consultants, especially those with 10+ years of experiences, and allow for bottom-up feedback and participation instead of only top-down dumping of compensation/advice/product policy changes, campaigns and quotas.

Neutral Outlook

863 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1. 9 people found this helpful  

    Began with excitement, ended with despair and awful mid-level managers that couldn't be overcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Representative II  in  Indianapolis, IN (US)
    Former Employee - Registered Representative II in Indianapolis, IN (US)

    I worked at Charles Schwab full-time for more than 3 years

    Pros

    They hire almost anyone with a pulse, decent benefits, pay for training to get series 7. Sorry couldnt come up with any more.

    Cons

    Everything else. You take about 5,000 calls a year, your whole worth to the company depends on about 30-40 of those calls that are graded. The good calls which are the majority(unless you arent doing a good job) are hidden like a needle in a haystack, the bad calls stick out due to customer surveys or a micro-managing manager breathing over your neck. Alot of customers are rude and demaning, the company doesnt do anything about these customers and allows them to continue to demean employees. By the way if you dont get a perfect 9 on every survey, your job could be in danger, one customer that is upset at life that gives you a 0 can cost you a 5k bonus or worse your job. There are a bunch of awful mid-level managers that either are old that have been there forever and contribute nothing to the company(i.e C.N.) or young managers that have no experience managing people that got the job because they were able to suck up to people and work the number system.(i.e A.T) There are a few good managers, but its like playing russian roulette,if you get the wrong manager you will be fired eventually or get to the point you want to quit. Know alot about finance and stocks? doesnt matter your worth to the company depends not on your knowledge but on how many times you can get a client to click on a certain part of the website. Most people that work here that are on the phones which is about everybody either are looking for another job or are miserable to the point of quitting or being fired. I was on 4 teams during my time and 80 percent of everybody on the teams was miserable or looking for another job. There are worse jobs but not many.

    Advice to ManagementAdvice

    Anyone with half a brain could make positive changes here, but it does not seem tobe something that management wants to address. They like to sit in their offices thinking of new ways to make a miserable work environment, and ultimately a bad customer environment. Unfortunately no one holds them accountable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    VP-Financial Consultant at Schwab

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VP-Financial Consultant
    Current Employee - VP-Financial Consultant

    I have been working at Charles Schwab full-time for more than 5 years

    Pros

    Great job for those with 1-2 years industry experience, in their mid-late 20's, as income can be good (approx. $125k average total comp, $200k top performers) for that level of career. However, nowhere to grow from there, no special skills are gained to increase your marketability, etc...

    Cons

    No long-term career growth potential for branch sales employees

    Advice to ManagementAdvice

    Less micromanagement, have plan in place to retain long-term employees (sales reps in branches)

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