Charles Schwab

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9 people found this helpful  

Began with excitement, ended with despair and awful mid-level managers that couldn't be overcome

Registered Representative II (Former Employee) Indianapolis, IN (US)

ProsThey hire almost anyone with a pulse, decent benefits, pay for training to get series 7. Sorry couldnt come up with any more.

ConsEverything else. You take about 5,000 calls a year, your whole worth to the company depends on about 30-40 of those calls that are graded. The good calls which are the majority(unless you arent doing a good job) are hidden like a needle in a haystack, the bad calls stick out due to customer surveys or a micro-managing manager breathing over your neck. Alot of customers are rude and demaning, the company doesnt do anything about these customers and allows them to continue to demean employees. By the way if you dont get a perfect 9 on every survey, your job could be in danger, one customer that is upset at life that gives you a 0 can cost you a 5k bonus or worse your job. There are a bunch of awful mid-level managers that either are old that have been there forever and contribute nothing to the company(i.e C.N.) or young managers that have no experience managing people that got the job because they were able to suck up to people and work the number system.(i.e A.T) There are a few good managers, but its like playing russian roulette,if you get the wrong manager you will be fired eventually or get to the point you want to quit. Know alot about finance and stocks? doesnt matter your worth to the company depends not on your knowledge but on how many times you can get a client to click on a certain part of the website. Most people that work here that are on the phones which is about everybody either are looking for another job or are miserable to the point of quitting or being fired. I was on 4 teams during my time and 80 percent of everybody on the teams was miserable or looking for another job. There are worse jobs but not many.

Advice to Senior ManagementAnyone with half a brain could make positive changes here, but it does not seem tobe something that management wants to address. They like to sit in their offices thinking of new ways to make a miserable work environment, and ultimately a bad customer environment. Unfortunately no one holds them accountable.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    VP-Financial Consultant at Schwab

    VP-Financial Consultant (Current Employee)

    I have been working at Charles Schwab full-time for more than 5 years

    Pros: Great job for those with 1-2 years industry experience, in their mid-late 20's, as income can be good (approx. $125k average total comp, $200k… Cons: No long-term career growth potential for branch sales employees Advice to Senior Management: Less micromanagement, have plan in place to retain long-term employees… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    An ethical company where you can make an acceptable living

    Financial Consultant (Current Employee)

    I have been working at Charles Schwab full-time for more than 10 years

    Pros: Ethics and the people who work there Cons: You can make a lot more money at other companies… Yes, I would recommend this company to a friend More

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