883 Employee Reviews (View Most Recent)

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Stable company with good benefits and a positive culture.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Charles Schwab full-time for more than 10 years

Pros

The client service culture is strong and the employees are treated well. The benefits are generally good and I have found it not to be a very stressful place to work. The company is stable and has weathered harsh markets where other companies had layoffs or worse.

Cons

Like any job, a lot of these reviews are really directed towards someones direct manager. You can have a bad manager at any job. Culturally overall, Schwab does value their employees. The pay probably isn't the highest, especially for entry level jobs. If you are not motivated and aggressive with advancement, promotion opportunities can be slow.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Charles Schwab

  1.  

    Overall, a positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charles Schwab full-time for more than a year

    Pros

    Very friendly co-workers, great training, lots of different opportunities within the firm to increase your skill set. Flexible schedule, since the center is open 24/7/365. Managers are helpful in answering your questions, but also make sure you understand the process. Systems utilized are terribly difficult to learn.

    Cons

    Pay could be a little higher given the tasks that reps do. Some managers can be a little difficult to work with, but most of them are great overall. Being on the phone all day can lead to a tired voice, maybe explore opportunities to allow reps to utilize some time off the phone for career development and projects related to growing the business, instead of reps having to request time off the phone.

    Advice to ManagementAdvice

    Maybe identify some more off the phone tasks for reps to partake in to give them a little break of answering the phone all the time. An example would be 70% of a reps day would be interacting with clients on the phone, 15% would be career building, and the remaining 15% would be miscellaneous projects to help identify ways to grow the business.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Stock Broker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Broker  in  Englewood, CO (US)
    Former Employee - Stock Broker in Englewood, CO (US)

    I worked at Charles Schwab full-time for more than a year

    Pros

    Opportunity to learn a lot about trading, banking, retirement, and finance in general. You also get paid to earn you series 7 and 63. It teaches you how to talk confidently and professionally on the phone. It's a great job to get into the business.

    Cons

    You are a robot. You are told what to say and when. There is no freedom, no creativity, and no individuality. Even your toilet breaks are timed. Promotions are very competitive, and only given to those who fit the corporate mold. Lots of time spent on the phone with angry customers. There are always new people, so things are always messed up.

    Advice to ManagementAdvice

    Retain your employees for longer with better incentives. This will create efficiency by having a knowledgable staff that can serve the clients better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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