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customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative in Austin, TX (US)
Former Employee - Customer Service Representative in Austin, TX (US)

I worked at ChaseSource

Pros

very young people you work with
easy to get hired
bonus $$ for being bilingual
good training week where you learn about the company, product, and know your co-workers
you get your own cubicle

Cons

they don't tolerate tardiness and very strict with break-time if you over a second they'll get back at you
Too many rules. Changes on how to do things happen every week
stressful job because of rude customers and the pressure to make your quote
supervisors are always on the look out for mistakes you might make. This adds more stress to the job.
very high turn over rate

Advice to ManagementAdvice

create a nicer environment. ask employees opinions

Doesn't Recommend
No opinion of CEO

3 Other Employee Reviews for ChaseSource (View Most Recent)

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  1.  

    Lack of Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX (US)
    Former Employee - Anonymous Employee in Austin, TX (US)

    I worked at ChaseSource as a contractor

    Pros

    This job offered me the opportunity to work from home and I did gain experience I did not have before.

    Cons

    Temp to permanent? job, hired by Chase Source to work for a company for a few months with the possibility of a permanent job. Start date got put off by 2 weeks. No support when I had questions about the work load (decreasing) and the fact that the hiring company is being sued. I found a permanent job and gave notice and they "released" me immediately making it sound like it was the company I was working for, not them..... The pay was on the low side, health insurance cheap but poor coverage.

    Advice to ManagementAdvice

    Don't be deceitful, people aren't stupid. Offer better health insurance. Support your staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Miserable call center work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Line Representative in Austin, TX (US)
    Former Employee - Client Line Representative in Austin, TX (US)

    I worked at ChaseSource full-time (more than an year)

    Pros

    Two week training was great, pay was good.
    Per pay period stipend paid for being bilingual

    Cons

    Get micromanaged regarding lunch/breaks and on quality assurance; ridiculous pay formulary after probation period ends that depends on your number of calls rec'd so you never know what your paycheck will be; hard to get paid time off since never any available; no chance for advancement since they do not like to promote from within; very little interaction with management unless it is to let you know what you are doing wrong; deal with rude callers on a daily basis.

    Advice to ManagementAdvice

    Pay better, have more positive interactions with employees, and you will keep the good employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for ChaseSource

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