623 Employee Reviews (View Most Recent)

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Solutions Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Solutions Specialist  in  Rancho Santa Margarita, CA (US)
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)

I worked at Cox Communications full-time for more than 10 years

Pros

The company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

Cons

The company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Advice to ManagementAdvice

Find a way to offer affordable services to customers and quit trying to trick people into paying more. Value your employees the way you used to.

Recommends
Negative Outlook
Approves of CEO

Other Reviews for Cox Communications

  1.  

    Poor moral, customers can be rude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at Cox Communications full-time for less than a year

    Pros

    steady work will never be layed off

    Cons

    repetitive job description cranky customers

    Advice to ManagementAdvice

    longer breaks

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Specialist  in  San Diego, CA (US)
    Former Employee - Document Specialist in San Diego, CA (US)

    I worked at Cox Communications full-time for more than 5 years

    Pros

    Great people, and a great working atmosphere. I loved every hour I put in. They really took care of their employees.

    Cons

    Huge layoff that let a bunch of people go. That was the hardest piece.

    Advice to ManagementAdvice

    Don't listen to complainers that can't deal with change.

    Recommends
    Neutral Outlook
    Approves of CEO
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