Cox Communications

  www.cox.com
  www.cox.com
There are newer employer reviews for Cox Communications

 

Solutions Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)

I worked at Cox Communications full-time (more than 10 years)

Pros

The company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

Cons

The company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Advice to ManagementAdvice

Find a way to offer affordable services to customers and quit trying to trick people into paying more. Value your employees the way you used to.

Recommends
Negative Outlook
Approves of CEO

703 Other Employee Reviews for Cox Communications (View Most Recent)

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  1.  

    Poor moral, customers can be rude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at Cox Communications full-time (less than an year)

    Pros

    steady work will never be layed off

    Cons

    repetitive job description cranky customers

    Advice to ManagementAdvice

    longer breaks

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    High Level of Flexibility in terms of Family Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    Cox is generous in terms of flex-time arrangements, provides a high quality work-environment and has acceptable benefits. The environment is casual, relaxed and informal. Opportunities for education and advancement are available.

    Cons

    Salaries are significantly below industry averages. Customers are becoming less loyal due to typical cable company price increases.

    Advice to ManagementAdvice

    Needs to continue upgrading quality of staff to compete in a more and more crowded space.

    Recommends
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Cox Communications

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