Cox Communications
3.3 of 5 497 reviews
www.cox.com Atlanta, GA 5000+ Employees

497 Employee Reviews (View Most Recent)

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Solutions Specialist

Solutions Specialist (Former Employee)
Rancho Santa Margarita, CA (US)

I worked at Cox Communications full-time for more than 10 years

ProsThe company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

ConsThe company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Advice to Senior ManagementFind a way to offer affordable services to customers and quit trying to trick people into paying more. Value your employees the way you used to.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor moral, customers can be rude.

Customer Service Representative (Current Employee)
Phoenix, AZ (US)

I have been working at Cox Communications full-time for less than a year


Pros: steady work will never be layed off Cons: repetitive job description cranky customers Advice to Senior Management: longer breaks Yes, I would recommend this company to a friend More

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2 people found this helpful  

Good pay and benefits but poorly managed.

Sales (Current Employee)

I have been working at Cox Communications full-time


Pros: The benefits and the pay are good. Tons of autonomy… Cons: If your a new employee to don't expect to get paid anything more than the minimum, they only look out for tenured employees.… Advice to Senior Management: Hire sales manager with actual sales experience. Learn to train… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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