Cox Communications

  www.cox.com
  www.cox.com
There are newer employer reviews for Cox Communications

 

Solutions Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)
Former Employee - Solutions Specialist in Rancho Santa Margarita, CA (US)

I worked at Cox Communications full-time (more than 10 years)

Pros

The company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

Cons

The company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Advice to ManagementAdvice

Find a way to offer affordable services to customers and quit trying to trick people into paying more. Value your employees the way you used to.

Recommends
Negative Outlook
Approves of CEO

681 Other Employee Reviews for Cox Communications (View Most Recent)

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  1.  

    Poor moral, customers can be rude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at Cox Communications full-time (less than an year)

    Pros

    steady work will never be layed off

    Cons

    repetitive job description cranky customers

    Advice to ManagementAdvice

    longer breaks

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good company with opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer III
    Former Employee - Network Engineer III

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Free cable / Discounted internet and phone and premium services
    Benefits are pretty good
    Pension plan
    Because it is a private company, it invests in itself. Public companies don't do it to the level Cox does it.

    Cons

    Investment dollars are spread between markets inequitably; some markets get upgrades and others languish
    Engineering groups in the field sites hit a plateau and growth is difficult beyond that without going to corporate
    Corporate dictated a little too much in terms of design; innovation in the field sites was often ignored and dismissed for the corporate approved method

    Advice to ManagementAdvice

    Use the talent you have throughout the company too, not just at Corporate. The folks at corporate are good, but there are some amazing folks in the markets.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Cox Communications

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