There are newer employer reviews for DISH

4 people found this helpful  

They just don't care about their employees.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
Current Employee - FSS IV
Current Employee - FSS IV

I have been working at DISH full-time for more than 5 years

Pros

As a technician, it is good pay. Have three days off(although there are rumors that might change).

Cons

Their way or the highway mentality of management. They seem to think very house is exactly the same therefore every install should be the same. You get blamed for things that are out of your control. Because of that you lose incentive money. Long hours. When you get home, all you have time to do is eat and then go to sleep. Managements response is, "you're getting paid per hour, so just do it." "It is what it is." Upper management just cares about the numbers. Benefits are horrible and expensive.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1765 Other Employee Reviews for DISH (View Most Recent)

Sort: Rating Date
  1. 5 people found this helpful  

    Horrible Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist I  in  Christiansburg, VA (US)
    Former Employee - Customer Care Specialist I in Christiansburg, VA (US)

    I worked at DISH full-time for less than a year

    Pros

    The pay is fairly decent, and is certainly competitive for the area, as well as free satellite TV service to employees.

    Cons

    I'll just list these:

    -Long Hours
    -Horrible Benefits
    -"Corporate" has no value for it's employees
    -Most managerial staff could care less about its employees nor how well they perform
    -Regularly "talent manages" employees out the door for performing poorly
    -Relies heavily on certain "customer satisfaction" metrics to grade the agent, regardless of how well the agent actually performs according to the "Quality Assurance" guidelines
    -Very inflexible concerning employees who are students. I was personally informed by one of the HR managers that an agent, and I quote, "must be with their supervisor 100% of the time" even if that means having to skip classes in order to be at work
    -Risks employees lives to have an agent on the phone vs. an agent at home due to inclement weather conditions
    -Agents are trained in one way by the training department, told something else by their supervisor, and then told to do the same thing in, yet again, a different manner by a third supervisor.
    -Agents are required to follow guidelines, regardless of call situation, that sometimes lead to the agents being verbally abused by the customer, with no way to defend themselves.
    -The company enforces "Business Casual" for a call center in which the only people allowed inside, are the employees.
    -Promises agents regular pay raises based on seniority, in 6 months, following a second round of training, I still had not received the pay raise.
    -Very strict on "breaks" as being late, even by 1, "ONE", minute creates an "occurrence" which affects your attendance.

    Advice to ManagementAdvice

    -Improve benefits
    -Change the way raises work, ie: 6 months, 1 year, 1.5 years, etc... and actually stick to those pay raises.
    -Increase Pay.
    -RELAX! And stop being so uptight with rules just for the sake of having rules. Ie: Business casual.
    -Give agents more situational power, based on a low number of supervisors for supervisor calls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    One flew over the cookoos nest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR III  in  McKeesport, PA (US)
    Former Employee - TSR III in McKeesport, PA (US)

    I worked at DISH full-time for more than 3 years

    Pros

    They will take anyone who can read, write and has a pulse.
    Long time employees are very dedicated and good at their job.
    If you are willing to stick it out for a few years you can make decent pay even with low education.

    Cons

    They will take anyone who can read, write and has a pulse.
    The company is very rigid yet expects their employees to be highly flexible.
    There is not enough of an incentive to keep quality people there more than a few months. Bottom line is that if you are quality, can reason and solve problems you will do well but keep looking. Until they roll out a plan to give incentive to those quality individuals they will keep leaving as soon as something better is available.

    Advice to ManagementAdvice

    Stop moving jobs overseas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for DISH

Worked for DISH? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.