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Helpful (2)

Could be worse (e.g. unemployment)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Operations Analyst in Englewood, CO (US)
Current Employee - Senior Operations Analyst in Englewood, CO (US)

I have been working at DISH full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Pay checks don't bounce. Solid work flow. Company is not okay with being average; always looking to the future and how to be better than the rest. Vast resources to get the job done.

Cons

Core hours. Unable to work remotely. Very out dated policies and procedures, and a lot of red tape to achieve goals.

Advice to Management

The wireless possibility is creating quite an internal buzz. Look to your existing employees to staff the new opportunity and reinvigorate them. We now live in a mobile world, with call forwarding and VPN; look to provide work at home days and allow us to be the adults we are.

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  1. Helpful (3)

    Good Career Advancement, Poor Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at DISH full-time (More than 8 years)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Ability to advance within department

    Cons

    Compensation is poor. Your typical promotion increase is 8-10% from a Very low base salary(typically bottom 20th percentile). Yearly merit increases are 2-4% for high perforners. Senior management cuts down any chance of adjustments, citing poor econmy or lack of budget.

    Advice to Management

    Revamp the entire compensation structure. Take a look at national percentiles and bring all of your employees into the 50th percentile!

  2. Helpful (6)

    Completely content in mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Littleton, CO (US)
    Former Employee - Inside Sales Representative in Littleton, CO (US)

    I worked at DISH full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Can make decent money
    Can be promoted fairly quickly
    I do believe that executive management has good vision for the future of the company; however, this vision is not trickling down to practial application at the staff/middle management level.

    Cons

    The majority of management has been promoted beyond their ability.
    There seems little interest in making the company better for the employees or customers.
    There is a strong "That's not my job" syndrome in management that makes customer service suffer and makes it difficult for those who actually want to solve a customer's problem.
    Benefit package is way below average.
    Management blames the high employee attrition rate on the difficulty of the work instead of focusing their own deficiencies.
    Communication between departments is virtually non-existent.

    Advice to Management

    Hire an external manager/director who has experience running call centers and keeping attrition low. this individual should have authority over both the sales and service departments Unfortunately you will not be able fix your problems by promoting from within for this position.

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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