DISH

  www.dish.com
  www.dish.com
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2 people found this helpful  

DISH can DEFINITELY improve in many areas to make this place more enjoyable

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Loyalty Agent in Thornton, CO (US)
Current Employee - Loyalty Agent in Thornton, CO (US)

I have been working at DISH full-time (more than an year)

Pros

Competitive pay, free dish tv, Paid time off

Cons

Point system for absences or lates. 5 points is what you get for 3 months. 1 point for everyday missed and 1/2 point for every day late or half day off. And by late I mean you get a 5 minute grace period and then 1 minute after that it's a half point. You gain each point back 3 months from when you used it but once you hit 5 that your final warning, miss or late one more time your fired.

Hardly any pay raises. I've been here for over a year and had one pay increase and that was 90 days after hire. Advancing within the company is based metrics. So is pay for performance, where you get commission for your upsells but then if your not perfect on metrics you lose out and the CSAT surveys that customers take, you have no control over, same goes for customers calling in within 3 days of talking to you and AHT... sometimes good customer service takes time!

No holidays off unless your scheduled off. I will give them that my call center was closed on Christmas this year, but not last year. But I had to work on my day off to get New Years, you get holiday pay BUT.... If your 1 minute late from your schedule start, 1 minute late from your lunch and log out less than 1 minute past your shift end, you don't get paid. RIDICULOUS!! AND you have to do that the day before, day of (if scheduled) and the day after. They observe black friday as a holiday but not x-mas eve.

Advice to ManagementAdvice

STOP with the point system for absences and lates. Loosen the slack on metrics and on how you QUALIFY for holiday pay. I'm there working on a holiday when a lot of others are not having to work because they close, I should get paid regardless of whether or not I there 5 minutes before or 1 minute late considering it takes 2 minutes to log into the computer. How about pay raises more often like every 6 months.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1856 Other Employee Reviews for DISH (View Most Recent)

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  1. 3 people found this helpful  

    A paycheck you'd want, A job you won't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician
    Former Employee - Field Technician

    I worked at DISH full-time (more than 5 years)

    Pros

    They give you a van, Dish television at a discount

    Cons

    This company awards under performance as long as you continue to sell their products. The less work you do the less work you are routed. The less jobs you have give you control over the metrics dish holds their techs accountable for. If you have high productivity and high completions, you'll end up with a much larger route (5-7 jobs a day). In the end the lazy tech and the productive tech often walk away with the same paycheck. This company does not value its techs. It does not value any numbers you can out perform. They will always want more. More jobs done, higher csats, more connectivity, higher production, and all this can go out the window as long as you sell.

    Advice to ManagementAdvice

    Understand that new and current employees feel friction everyday from the hostile work environment you allow a office to create. Start fresh.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    I worked at DISH

    Pros

    Good pay, lots of hours, always hiring bc people quit daily. Overtime and holiday pay, paid time off.

    Cons

    Probably work weekends, shifts change often and you have to bid for them, have to apply for time off and are most likely gonna be working odd hours.

    Advice to ManagementAdvice

    Stop worrying about agents stats so much and concentrate more on cust satisfaction, and the percent of issues fixed instead of if it took them 30 secs too long on the call. If the customer is happy, they will stay with the company.

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