Embarq

  www.embarq.com
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37 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

Good pay, absolutely no work/life balance

Technical Support Representative (Former Employee) Carlisle, PA (US)

ProsThey did pay well. Though based on their website they have dropped the starting pay rate significantly for the new techs coming in.

ConsExtreme micro-management and absolutely no regard for work/life balance. I was seriously told in the same monthly review that I was one of their best techs, my customer feedback score was excellent, and that I was on disciplinary probation because of my QA scores. My mistake was treating customers as individuals instead of following the checklist that often had nothing to do with the customer's problem.

You did not get your schedule until a week in advance. You did not know what days of the week you were working, let alone what hours. You could work first shift one day and second shift the next. It was completely impossible to schedule anything personal. And when you did get a day off, they would call you on your day off and demand you be there within two hours or risk losing your job. They did that to me once, when they knew I was going on vacation in another state. I managed to not get fired only after reminding them I was hundreds of miles away, and had informed them of this before I left.

Advice to Senior ManagementRealize that employees, and customers, are human beings not cattle. A little respect goes a long way.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Acquisition

    Manager PROG/PROJ DESIGN (Current Employee) Overland Park, KS (US)

    I have been working at Embarq


    Pros: Empowered to manage your business and make decisions on your… Cons: No longer empowered with decision making authority. Almost all decisions no… Advice to Senior Management: Allow your employees to run thier business as needed. … Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Call center life

    Customer Sales Representative (Former Employee) Las Vegas, NV (US)

    I worked at Embarq


    Pros: Well the base pay was good and the commission was excellent especially if you were a good… Cons: Mangers were never satisfied with selling only way to have a stress free day is if you sell early… Advice to Senior Management: Well get rid of contracts lower your fees for long distance, also try to… Yes, I would recommend this company to a friend More
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