Expedia

  www.expedia.com
  www.expedia.com
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1 person found this helpful  

A great place to work, but with some growing pains

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Business Development Manager in London, England (UK)
Former Employee - Business Development Manager in London, England (UK)

I worked at Expedia

Pros

Loads of travel
Autonomy
Great office environment and colleagues
Pay is better than most travel companies (But less than tech companies)

Cons

Work hours can be long, staff expected to work late if required and weekends if necessary
Remuneration is occasionally unequal (some staff get share options, some don't)

Advice to ManagementAdvice

Ensure remuneration is equal across staff on the same grades. when I was there tech staff got large share allocations, private label staff and supply contracting staff didn't.
Deal with problems before they escalate. In the sales based role I was in, several times it got to September before we got annual targets.

Recommends
No opinion of CEO

914 Other Employee Reviews for Expedia (View Most Recent)

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  1. 2 people found this helpful  

    Do Work Son!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst
    Current Employee - Senior Business Analyst

    I have been working at Expedia

    Pros

    Wear whatever you want, chew what you want, smoke what you want - as long as it's legal
    Incredibly diverse group of people
    Established brand and market leader in e commerce
    Never a lack of work to be done

    Cons

    Leadership will vary according to department and projects. With that comes an inconsistent process of execution and inaccurate planning of resources and defining of responsibilities The huge lack of knowledge retention puts an unfair amount of pressure on a small handful of people who fully understand how the business operates. Without these individuals - the company would implode.

    Documentation is a joke - because the standard is tribal knowledge. When you find one of those individuals mentioned above, hold onto them for dear life, they are your ticket to succeeding or utter failure

    Feedback is hard to come by neither positive or negative.

    Communication is either overkill (on non important matters) or non-existent on critical issues

    Advice to ManagementAdvice

    Define a standard proven methodology to execute ALL project. Reduce the scope of the projects to ensure success and feasibility. Shut down the revolving door of talent that comes and go.

    No opinion of CEO
  2. 3 people found this helpful  

    A company that's forgotten how to succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA (US)
    Former Employee - Anonymous Employee in Bellevue, WA (US)

    I worked at Expedia

    Pros

    Major e-commerce site - good learning experience
    Lots of capable & interesting people
    Recognized brand
    International opportunities as a global company

    Cons

    Lack of coherent strategy, or even a plan for competitive advantage
    Highly political atmosphere - favors those who talk , not those who produce
    Hindered by its dated technology, company is unable to move quickly

    Advice to ManagementAdvice

    At the very least, Expedia management needs to figure out how to differentiate the company from Orbitz, Travelocity, Kayak, etc. Expedia's own research shows that most of its customers can scarcely distinguish the brand from competitors.

    In private discussions, employees are nearly uniform in referring to the Expedia HQ as very political. Promotions and management opportunities appear to be based on cronyism and posturing, apparently divorced from actual contributions. Steadily decreasing scores on employee satisfaction surveys testify to the dissatisfaction - pay attention to them! To keep & retain quality staff may require a wholesale reconsideration of how goals are set, expectations are communicated, and real work is rewarded.

    Doesn't Recommend
    Disapproves of CEO
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