Ferrellgas Partners

  www.ferrellgas.com
  www.ferrellgas.com
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Ferrellgas Sales vs Operations impacts bottom line

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Manager in Colorado Springs, CO (US)
Current Employee - Account Manager in Colorado Springs, CO (US)

I have been working at Ferrellgas Partners

Pros

Ferrellgas provides a strong team environment, quality training and a good propane solution for commerical and residential accounts. The base pay and varied commission payout are pretty strong. The benefits are great and the sales team is strong. Serivce team is strong.

Cons

There is a huge gap between sales and operations, which will impact an account manager's income due to lack of installation support, poor internal communication, lack of response time from operations management and complicated reporting requirements in order to get some commissions paid out. Management over operations is lacking in leadership and execution. Competitive pricing is a concern, as account managers are fighting with lower margins and customers or prospects are typically getting charged a higher-than-average cost for product. Pricing teams and operations managers often change prices even after signed agreements are received.

Advice to ManagementAdvice

Develop a better way to track poor performing operations mgt team members, as this greatly impacts getting sold accounts installed and account managers getting paid correctly and on time. Customers need to be treated better with regard to consistent and fair pricing - stop changing their price just to make your profit margins.

Recommends
No opinion of CEO

52 Other Employee Reviews for Ferrellgas Partners (View Most Recent)

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  1.  

    Good Place to Work, But Not For Everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Delivery Manager in Olympia, WA (US)
    Current Employee - Delivery Manager in Olympia, WA (US)

    I have been working at Ferrellgas Partners

    Pros

    Seasonal business allows for ease of taking time off during the summer months. Employer is helpful in providing equipment to make work somewhat easier, if a little more binding (laptop/cell phone). Good benefits and employee stock ownership plan are a plus.

    Cons

    Winter heating season is very hectic, which can cause frustrations and often the weather dictates how busy it is. Snow/Ice and cold conditions make for the most work, and also hampers deliveries, which is frustrating. Customers can be anxious and sometimes rude during these periods of time.

    Advice to ManagementAdvice

    For the most part, I think senior management is doing a good job. Communication is not horrible, but could be better in relaying things that are going on in the company. Some mid-level managers aren't very people friendly and those areas could probably do better if those in charge were replaced.

    Approves of CEO
  2.  

    Hard company to work with! Management is poor at it's best. Training is not done to a good standard or level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bulk Delivery Driver in Standish, MI (US)
    Former Employee - Bulk Delivery Driver in Standish, MI (US)

    I worked at Ferrellgas Partners part-time (more than 3 years)

    Pros

    Meet new people (customers and some fellow employees)

    Cons

    Compensation, perks & personal growth are not there. Regional managers are more worried about the main office then those working for them.

    Advice to ManagementAdvice

    1. Stop worrying about lining your pockets and start worrying and taking care of employees. Nothing says We don't care about you more then seeing the huge amount that those at the top get all while those at the bottom are told that there is no money for new trucks or equipment.

    2 When you at the top make a decision for the company and the direction it will head and policies that will effect the company as a whole, and those ideas and policies cause a failure then take the blame instead of passing it on down tho the drivers! Case in point: pricing policies were made in 2011 that cause the loss of customer, then the next fall the CEO sends out his lovely letter and states how it is the drivers responsibility to fix the loss of customer and get them back. You broke it you fix it!

    3. Most personal in the local offices have zero idea what is involved in a delivery. They should all do a ride along at least once a year or two. Maybe then they won't call drivers when the roads have 4 fresh inches of snow on them and ask why the driver is running behind and then in the same breath say keep it safe. I understand it takes money to run a company, but it doesn't take greed. Most drivers are over loaded on the number of stops for a 8 hour day, you need more quality over quantity. Over loading drivers also stops interaction with customer, the very people that you rely on and want the drivers to keep happy even when you are the reason for them being upset.

    4. Not all drivers are created equal! So don't compare a newer driver to one that has been doing it for 20+ years or those that just have more experience. Not every person has the same skill set. That driver that has been there for a long time and delivering in the same area, will naturally know the roads and people, were a newer driver is still learning them.

    5. Training is not telling some one to read something and then take a test and then after they pass the test telling them OK you a level 2 or 3. Training needs to consist of reading the book on each task and then some hands on until the person is good at it. Train to task, standards and quality, NOT to time and convenience!

    6. Just because a person is a driver (the lowest postion in the company from what it seems) doesn't mean that they don't have great ideas that would make the company better. Listen to them and learn, use some of those ideas to make the company better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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