First Niagara Financial

www.firstniagara.com
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There are newer employer reviews for First Niagara Financial

1 person found this helpful  

Up and Down

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Albany, NY (US)
Current Employee - Customer Service Representative in Albany, NY (US)

I have been working at First Niagara Financial full-time (more than a year)

Pros

Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

Cons

Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

Also? The pay is not nearly enough.

Advice to ManagementAdvice

Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

53 Other Employee Reviews for First Niagara Financial (View Most Recent)

Sort: Rating Date
  1.  

    Disappointing , no room for advancement

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker

    I worked at First Niagara Financial full-time (more than 8 years)

    Pros

    Convenient locations, very nice coworkers.

    Cons

    Does not promote from within, raises are very small, sales pressure is ever increasing and the company is trying to force everyone in retail to work harder to finance their acquisitions.

    Advice to ManagementAdvice

    Value the people that built the company. Not everyone from outside is better than whom you already have working there. Re interview your current staff, they have a lot to offer.

  2.  

    Chatham mgment is the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Chatham, NY (US)
    Current Employee - Teller in Chatham, NY (US)

    I have been working at First Niagara Financial full-time (more than a year)

    Pros

    The training is great,learned much about the banking industry,met some great friends

    Cons

    Management at local branch was opposite of the rest of company. Seemed to believe her job was to cater to every possible cause but to deal with the bank. (republican events,etc). Personal life of management (mess)

    Advice to ManagementAdvice

    STOP. Look at what you have before you start on your next conquest. You are always going to be only as strong as your weakest link or manager

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for First Niagara Financial

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