There are newer employer reviews for Harte Hanks

 

Good for entry level customer service experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Austin, TX (US)
Former Employee - Customer Service Representative in Austin, TX (US)

I worked at Harte Hanks full-time (more than 3 years)

Pros

Steady hours and pay, there are some good people that work there. Professional environment, good trainers. Location in Austin is pretty nice. If you are looking for a decent job to start out with getting experience it is a good place for it.

Cons

Not a lot of room to advance, pay is on the low end of customer service jobs. When I worked there they did not give raises. Wouldn't recommend as a career choice as the options to move up are few and far between.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

205 Other Employee Reviews for Harte Hanks (View Most Recent)

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  1. 1 person found this helpful  

    Not a good company in many aspects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harte Hanks full-time

    Pros

    benefits are good. many employees are very nice.

    Cons

    they dont care about your ideas even if you are thinking of the improvements in business. They change decisions all the time whih causes the employees their jobs; they don't even care about your work ethics, your dedication for many years, your contribution and kay people off which demotivates the employees left behind. They are very old school and they do not follow the trends. The top management is not ready to ask the hard questions for themselves.

    Advice to ManagementAdvice

    Treat your people like real human beings. Keep in mind that what you do to some also affects others. When you show no loyalty to your 20+ year emlpoyees nobody else will show you any kind of loyalty too. Do you want employees who will leave the company the first chance they get? This is what you have now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Easy seasonal work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Shawnee Mission, KS (US)
    Current Employee - Customer Service Representative in Shawnee Mission, KS (US)

    I have been working at Harte Hanks as a contractor (less than an year)

    Pros

    Plenty of time between calls, only really busy a few times over 2-3 month project. Got lots of reading done. No stress.

    Cons

    Seasonal, nobody sure if they will have a position lined up when project is over. Low pay, but it is the easiest job I've ever had. Call center workforce management based out of Philippines.

    Advice to ManagementAdvice

    Even with attrition of people leaving for better jobs, call center is absurdly over staffed. I'm not sure who's coming out ahead on that. Could be it's to pad the bill to the client.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Harte Hanks

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