Hertz

  www.hertz.com
  www.hertz.com
There are newer employer reviews for Hertz

3 people found this helpful  

Upper management seems a bit out of touch.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Bozeman, MT (US)
Current Employee - Customer Service Representative in Bozeman, MT (US)

I have been working at Hertz full-time (more than an year)

Pros

Flexible schedule. Good pay for the work. I get to drive lots of cars. Very good benefits.

Cons

Upper management issues. Policies change without notifying the customers. Sometimes I don't get the support necessary to solve problems.

Advice to ManagementAdvice

Get back to the counter once in awhile; you're out of touch.

Negative Outlook
No opinion of CEO

1764 Other Employee Reviews for Hertz (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Ok if you like to sell and provide customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flex Representative
    Former Employee - Flex Representative

    I worked at Hertz part-time (more than an year)

    Pros

    Managers like to be friendly

    Cons

    Low benefits and will take much of your personal life.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Decent Job if there's nothing better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee in Denver, CO (US)
    Current Employee - Manager Trainee in Denver, CO (US)

    I have been working at Hertz full-time (less than an year)

    Pros

    Easy Work.
    Good people.
    Decent pay.
    Job perks at the level of Branch Manager and higher.

    Cons

    Long hours.
    Not enough pay with student loans.
    Illogical expectations of sales quotas, especially in certain markets.
    Unavailability of vehicles.

    Advice to ManagementAdvice

    Don't set expectations for sales for people who are renting cars through insurance replacement plans and have no plan on spending money out of pocket. If you're making people work 10.5-11+ hours per day, pay them better, or lower expectations.

    For example, how are we supposed to upsell people into more expensive vehicles when we do not have any vehicles other than the ones that are being held for the reservations.

    I understand having utilization goals but having to turn away customers because we don't have cars is a) bad for NPS as well as SRPD and b) bad for business.

    I'd only recommend this company to people who have nothing else going for them and have no other skills.

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Hertz

Work at Hertz? Share Your Experiences

Hertz

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.