There are newer employer reviews for Hilton Worldwide

1 person found this helpful  

Good Job with VERY POOR MANAGEMENT

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Muskegon, MI (US)
Former Employee - Anonymous Employee in Muskegon, MI (US)

I worked at Hilton Worldwide part-time

Pros

The JOB itself was awesome and staff was friendly and worked together great as a team.

Cons

Very Poorly Managed. Very Immature, failed to manage the hotel by the HILTON Standards as we were trained. New and vacant positions were not posted accordingly, "Favorites" were selected for promotions despite their lack of qualifications. It's pretty bad when you have an AGM that doesn't know her way around a computer, let alone Word / Excel. The overall morale at the hotel is very negative. Staff is unhappy and they don't know who to go to... as upper management failed to keep confidential conversations associates brought to him as concerns directly back to the GM. GM doesn't follow protocol or hotel standards set by Hilton. Staff is yelled at and talked down to in front of guest. Regular guest and long term guest have NO Idea who the GM is... other then perhaps a name on the board.

No room for advancement, minimal pay, very negative environment.

Advice to ManagementAdvice

Upper Management needs to take a good hard look at the way this property is being managed. Would strongly recommend a confidential & anonymous peer review to get the overall HONEST feelings from staff without them being intimidated or have fear of loosing their jobs because they spoke up. Send out random surveys to the regular or long term guest to rate or give input about management.

Just because everything might look good on paper, doesn't mean that things are good. The GM was constantly on a kick about staff not getting along, however the overall problems are a result of poor management. Those on the same level need to be treated as equals and not be given special treatment because they are your brown-noser. JOB Descriptions should be standard for all HILTON properties and alike, requiring the same qualifications across the board. Positions need to be posted and go thru a proper POSTING Period so their are EQUAL Opportunities for ALL. STAFF.

Doesn't Recommend
Negative Outlook

749 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1. 1 person found this helpful  

    Troubled times at a great corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in McLean, VA (US)
    Current Employee - Vice President in McLean, VA (US)

    I have been working at Hilton Worldwide full-time (less than an year)

    Pros

    Mission is brilliant
    Global impact
    The most respected role in the company is the general manager of each hotel.

    Cons

    Current leadership doesn't collaborate.
    Private owners (Blackstone) conflict on priorities as the organization. No one is in charge.
    Initiatives have been held back for so long that every function has a "world peace" project.

    Advice to ManagementAdvice

    Get Blackstone out of your shorts.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Good door opener when leaving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide

    Pros

    Overall benefits of working for large company, work life balance, discounts worldwide

    Cons

    not as many opportunities as expected

    Advice to ManagementAdvice

    advertise opportunities more to internal employees

    Recommends
    Neutral Outlook
    No opinion of CEO
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