702 Employee Reviews (View Most Recent)

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Excellent Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Night Auditor  in  Miami, FL (US)
Current Employee - Night Auditor in Miami, FL (US)

I have been working at Hilton Worldwide full-time for more than 3 years

Pros

Decent benefits package and phenomenal training, especially for those on the career path in the hospitality industry.

Cons

Some corporate policies are self-defeating and harm the income potential of certain hotels in the long run.

Advice to ManagementAdvice

Please re-evaluate your policy on credit card transactions for upper level hilton rewards members, as credit card fraud is running rampant and you are doing a disservice to your guests by not adequately ensuring their security by verifying cards at POS with government issued photo ID's. In addition, the policy of over-selling hotels is not one practiced by all brands (as I was mistakenly informed and later confirmed on my own) and does not promote brand loyalty, which is one of Hilton Worldwide's strengths. Guaranteeing a reservation should ALWAYS guarantee that reservation except in cases beyond the control of the hotel, such as storm/flood/eletrical/etc.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Hilton Worldwide

  1.  

    Grew through the growing pains!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Worldwide full-time for more than 3 years

    Pros

    Great coworkers and excellent clientele.

    Cons

    Inexperience as it was a new enterprise with penny-pinching at the upper level.

    Advice to ManagementAdvice

    Realize that the minions are the ones making you look good!

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great overall company, but localized management is very corrupt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Manager  in  Wuxi, Jiangsu (China)
    Current Employee - Guest Services Manager in Wuxi, Jiangsu (China)

    I have been working at Hilton Worldwide full-time for more than a year

    Pros

    Great benefits, very reputable brand, solid customer base, good property management system and helpful IT support staff, hotels are in very busy locations

    Cons

    Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be better monitoring of these locations by the regional headquarters, as most of the Chinese management do not follow proper procedures or protocols of Hilton Worldwide.

    Advice to ManagementAdvice

    Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be better monitoring of these locations by the regional headquarters, as most of the Chinese management do not follow proper procedures or protocols of Hilton Worldwide.

    Recommends
    Neutral Outlook
    Approves of CEO
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