Hilton Worldwide

  www.hiltonworldwide.com
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650 Employee Reviews (View Most Recent)

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Excellent Company

Night Auditor (Current Employee) Miami, FL (US)

ProsDecent benefits package and phenomenal training, especially for those on the career path in the hospitality industry.

ConsSome corporate policies are self-defeating and harm the income potential of certain hotels in the long run.

Advice to Senior ManagementPlease re-evaluate your policy on credit card transactions for upper level hilton rewards members, as credit card fraud is running rampant and you are doing a disservice to your guests by not adequately ensuring their security by verifying cards at POS with government issued photo ID's. In addition, the policy of over-selling hotels is not one practiced by all brands (as I was mistakenly informed and later confirmed on my own) and does not promote brand loyalty, which is one of Hilton Worldwide's strengths. Guaranteeing a reservation should ALWAYS guarantee that reservation except in cases beyond the control of the hotel, such as storm/flood/eletrical/etc.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great overall company, but localized management is very corrupt

    Guest Services Manager (Current Employee) Wuxi, Jiangsu (China)

    I have been working at Hilton Worldwide full-time for more than a year


    Pros: Great benefits, very reputable brand, solid customer base, good property management… Cons: Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be… Advice to Senior Management: Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be… Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great job for students

    Anonymous Employee (Current Employee)

    I have been working at Hilton Worldwide


    Pros: Flexible hours to allow a student some study time Cons: Organization is always a bit crazy Yes, I would recommend this company to a friend More
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