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1 person found this helpful  

Rearranging deck chairs on the Queen Mary

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Product Management in Tempe, AZ (US)
Current Employee - Product Management in Tempe, AZ (US)

I have been working at Insight full-time (more than 5 years)

Pros

Insight has good benefits compared to many other Arizona based employers -- you can also come and go as you please.

Cons

Sales management does nothing to train and force the sales rep to actually sell--they are just order takers.

Advice to ManagementAdvice

Develop a world class Sales team by actually teaching sales skills and getting rid of those who just take orders. Put Product Management back to where it was --a very profitable department --and stop wasting time trying to get the large manufactures...IBM, HP, ect. more business...it won't happen unless customers call and ask for it. The old regime actually knew what they were doing...this new regime simply is rearranging deck chairs on the Queen Mary (it doesn't matter what this round of executives do, Insight is not going anywhere). I am recommending Insight to friends simply because as long as you keep your mouth shut and stay mediocre -- you may have a
well paying job for life.

Recommends
Neutral Outlook
Disapproves of CEO

191 Other Employee Reviews for Insight (View Most Recent)

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  1.  

    Starting Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Operations Technician in Phoenix, AZ (US)
    Former Employee - Network Operations Technician in Phoenix, AZ (US)

    I worked at Insight full-time (more than an year)

    Pros

    Learn Lots and good environment

    Cons

    Overworked with Little Pay and hard to move up

    Advice to ManagementAdvice

    Give people more routes for advancement, and when someone deserves a raise.. Give it to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sales and Service - two different silos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Waltham, MA (US)
    Current Employee - Engineer in Waltham, MA (US)

    I have been working at Insight full-time (more than 5 years)

    Pros

    If you are a remote Services employee, and work on a dedicated contract, the company leaves you alone and lets you do what that contract requires done. They do try, somewhat, to keep that contract.

    Cons

    The company is more focused on Sales, and not so focused on Services. The few Sales people who are assigned to go out, find Services contracts for the Services people to go work, and follow through on renewing those contracts don't cover their assigned area. They stick to the one major city, and that's it. This leaves remote dedicated Services guys in a lurch when a contract ends, is not renewed due to negligence, and no new contracts within 120 miles.

    The company advertises itself as a Global company, and markets itself as such. When it comes to Services, though, EMEA and APAC are not covered. This puts the company at a disadvantage, as they are unable to get Global Services contracts with Global clients due to no FTE EMEA or APAC presence (instead they contract to a partner on a short term basis) for companies that require Global contracts. The company is unwilling to put forth the effort to expand to these areas, even after it has been raised.

    The company's senior management seems unstable. Every month, at least 2 emails, sometimes more, come out about some member of senior management leaving, being reassigned, or being replaced.

    Advice to ManagementAdvice

    If you are trying to expand Services share within the company, make sure you have your regions covered. If you have a rep assigned to cover 2-3 states, make sure they actually hit all the major cities in those states equally, not just the one the local office is in. Make sure that rep actually works with your existing clients proactively to secure contracts for the Services teammates assigned to that client.

    Hiring a teammate on to work onsite at a client, then when that client is lost expecting that teammate to either drive 2 hours to next closest client, relocate, or move to full time travel is not a good move. If the teammate wanted one of those options, they would have chosen them at onboard. Work with a few clients in the general area... If you have one client, chances are there are a number of prospective clients who are nearby.

    Don't advertise yourself as a Global Services company unless you are willing to put forth the effort to prove you are fully capable of delivering full global capabilities with Services offices or coverage in all major areas. If you are not willing to commit to being globally oriented, be willing to accept smaller clients until such time as you have infrastructure to commit to being globally oriented.

    If a perk or event is offered to HQ employees, offer an equivalent or replacement to your remote employees, even if they are dedicated at a client. They are as much your employee as any HQ employee.

    Recommends
    Neutral Outlook
    Approves of CEO
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