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IT in jetBlue has become a department with no advancement and very low morale. No opportunity, poor leadership.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Crew Member
Current Employee - Crew Member

I have been working at JetBlue

Pros

It used to be a much better place to work. The coworkers and other non-leadership staff within IT are good to work with and work hard (most managers and staff).

Cons

Travel benefits are decent, tough to travel with your family.
Health benefits could be better, but aren't bad (I've had worse).
IT Leadership has managed to drive morale to very low levels, and make it repeatedly clear they have no appreciation for the staff, nor any intent to help develop the careers of the staff.
No promotion and career advancement from within for IT.
Talent and hard work is not rewarded within IT. Poor work, poor results and last minute heroism during major system outages is rewarded instead, preventing incentive to do good work the first time.
IT Leadership in the past couple of years has hired some inexperienced managers and directors with little technical knowledge and industry or IT experience from various parts of the country to agree to take on work and agree with IT Leaderships directives, staff is paid below market and given no incentive to put in that extra effort.
IT Leaderships goals are quantity over quality.
No interest in career development or growth, and it looks like the light at the end of the tunnel is outsourcing.

Advice to ManagementAdvice

Leadership outside of IT should take a look and see what's obvious to everyone within IT before everyone with talent and good ideas leaves. IT at jetBlue is in a poor state and will not be able to sustain the growth and direction jetBlue wants to go in its second decade. Promote from within and stop looking around the country for yes men to put in management positions.

Doesn't Recommend
Approves of CEO

296 Other Employee Reviews for JetBlue (View Most Recent)

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  1.  

    Great Customer Service company, but at-will employer status makes company a challenge to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant in Orlando, FL (US)
    Current Employee - Flight Attendant in Orlando, FL (US)

    I have been working at JetBlue

    Pros

    -Great travel perks: crewmembers fly for free - as well their parents, spouse (significant other), and kids.
    -Preferential bidding for flight attendant line holders.
    -Company is 11 years old and new cities are being added often.
    -Great route network.
    -Competent business-savvy leadership.
    -Great customers.
    -Great product.

    Cons

    -At-will employer in which you can be terminated for any or no reason.
    -No union thus no protection in case of merger/acquisition.
    -Operation is first...everything else is a distant second.
    -Company does not back up their crewmembers during challenging times.
    -Expensive medical benefits.
    -Crewmembers are often fearful of write-ups for any passenger complaints.
    -Imcompetent middle management
    -Cronysism is encouranged.
    -Leadership's communication towards crewmembers is often patronizing.
    -The 5 values (Safety, Caring, Integrity, Fun, and Passion) are selective and don't apply to leadership.
    -No accountability by leadership.

    Advice to ManagementAdvice

    If you take care of your crewmembers, they will take care of the customers; not the other way around.

    No opinion of CEO
  2. 1 person found this helpful  

    No opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - General Manager in Salt Lake City, UT (US)
    Former Employee - General Manager in Salt Lake City, UT (US)

    I worked at JetBlue

    Pros

    Flexible time off, good place to be if you get sick.

    Cons

    Higher management (VP's) is old school and autonomous. Not very good at trickling down top management new ideas to middle management.

    No opinion of CEO
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