1084 Employee Reviews (View Most Recent)

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1 person found this helpful  

Solid pay and opportunities for those who seek it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Business Analyst  in  Philadelphia, PA (US)
Current Employee - Senior Business Analyst in Philadelphia, PA (US)

I have been working at Liberty Mutual Insurance full-time for more than a year

Pros

Work/life balance, compensation for technical/support positions (i.e. project management, analyst, etc), job opportunities (if willing to relocate) and you are challenged in your job. Senior Management is constantly trying to improve the culture.

Cons

As in any large company than can be some politics and managers who keep you from getting ahead (that's why more employees should take advantage of the relocation opportunities). Some of the hiring internally is unjustified. They need to hire more based on talent.

Advice to ManagementAdvice

While improving, the culture still struggles b/c management often reacts quickly to the issues in front of them (with little thought about long term consequences). Need to improve planning (i.e. hiring ahead of the curve). Work load balances go from very nice after a hiring ramp up, to insane after management ignores the pace of policy growth.

Recommends
Positive Outlook
Disapproves of CEO

Other Reviews for Liberty Mutual Insurance

  1.  

    Claims Work is Bad Enough - LM Makes it Unbearable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist
    Current Employee - Claims Specialist

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    My coworkers are some of the best people I've ever met - probably because misery loves company.

    Cons

    I will openly admit that pretty much ANY claims job is going to be difficult. It is a negative enviroment and you're frequently dealing with hostile customers, a high work load, and heavy deadline-driven tasks. That being said, LM makes to make a bad situation worse. They bog the system down with ridiculous, tedious processes. They want everything done on a converyor belt approach, probably so they can eventually outsource everything to India. You are not reviewed. You are 'calibrated'. They tout Lean, then demand redundancies in almost every task. At least in my office, corporate politics rule the day. People are promoted based on who they know, not what they do. I literally dread going to work everyday and when I inevitably get fired, I'm not going to cry. I'm going to do a backflip.

    Advice to ManagementAdvice

    Stop 'calibrating' your employees. We are not sprocket machines. We are people. And drop the line about 'work/life balance'. Everyone knows you don't mean it and at this point, its just insulting.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Charlotte, NC (US)
    Current Employee - Sales Representative in Charlotte, NC (US)

    I have been working at Liberty Mutual Insurance full-time for less than a year

    Pros

    Incentives incl. bonus and commission

    Cons

    Hours/ Lots of cold calling

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Approves of CEO
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