There are newer employer reviews for Mercer
There are newer employer reviews for Mercer

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Mercer (Outsourcing - H&B) - The More you know

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Client Services Analyst in Houston, TX (US)
Former Employee - Client Services Analyst in Houston, TX (US)

I worked at Mercer full-time (Less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Great starting wage for entry-level new grads. Can't knock the benefits packages. Terrific Medical/Vision/Dental offerings, generous vacation offerings.

Cons

Specifically with respect to Mercer's Outsourcing H&B: If you come from a specialized major, be prepared to be locked into the world of benefits administration. Non-transferrable technical skillset: In order to have this skillset transfer, you'll need to do outside work on your own to secure such measures (but don't forget about the non-compete/non-disclosure you signed or it could get dicey).

Don't plan on using that vacation anytime around the holidays as a member of Mercer Outsourcing's H&B section - that happens to be the "busy" season (Open Enrollment) and as such, M-Fs just went from 40s into the 50s

Working for any "client service" organization entails the need for the office to always be staffed (M-F) - rarely/never work remotely, long core-hours (lack of flexibility with work hours).

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  1. Not interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst in Deerfield, IL (US)
    Current Employee - Client Service Analyst in Deerfield, IL (US)

    I have been working at Mercer full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule is good for managing family emergency.

    Cons

    Bad management: I should figure things out alone. My supervisor is too busy for anything.

    Advice to Management

    Should give more structured training for a new hire.

  2. Helpful (1)

    A good place to work if you are a hard worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal
    Current Employee - Principal

    I have been working at Mercer full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They recognize performers compensate accordingly (note however that comp doesn't get much above market until you have 5-7 years of experience). Decent benefits package. Overall a collegial and friendly culture. Local and regional management are accessible and willing to listen. Good support for learning and development. Mercer in one of the top firms in its field and therefore you get lots of great experience and learning opportunities.

    Cons

    Big company rules make the firm quite inflexible. Onerous processes and some archaic systems reduce efficiency. Significant changes in senior management team and organizational structure every 2-3 years, which also reduces efficiency since everyone has to adapt. High expectations of employees with regard to work load and output (and getting higher with new management team). No formal orientation/onboarding traning.

    Advice to Management

    The constant organizational change is very distracting. Find a way to reduce time spent on internal processes.

There are newer employer reviews for Mercer
There are newer employer reviews for Mercer

See Most Recent

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