651 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Mercer (Outsourcing - H&B) - The More you know

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Client Services Analyst  in  Houston, TX (US)
Former Employee - Client Services Analyst in Houston, TX (US)

I worked at Mercer full-time for less than a year

Pros

Great starting wage for entry-level new grads. Can't knock the benefits packages. Terrific Medical/Vision/Dental offerings, generous vacation offerings.

Cons

Specifically with respect to Mercer's Outsourcing H&B: If you come from a specialized major, be prepared to be locked into the world of benefits administration. Non-transferrable technical skillset: In order to have this skillset transfer, you'll need to do outside work on your own to secure such measures (but don't forget about the non-compete/non-disclosure you signed or it could get dicey).

Don't plan on using that vacation anytime around the holidays as a member of Mercer Outsourcing's H&B section - that happens to be the "busy" season (Open Enrollment) and as such, M-Fs just went from 40s into the 50s

Working for any "client service" organization entails the need for the office to always be staffed (M-F) - rarely/never work remotely, long core-hours (lack of flexibility with work hours).

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Mercer

  1.  

    Not interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst  in  Deerfield, IL (US)
    Current Employee - Client Service Analyst in Deerfield, IL (US)

    I have been working at Mercer full-time for less than a year

    Pros

    Flexible schedule is good for managing family emergency.

    Cons

    Bad management: I should figure things out alone. My supervisor is too busy for anything.

    Advice to ManagementAdvice

    Should give more structured training for a new hire.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A good place to work if you are a hard worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal
    Current Employee - Principal

    I have been working at Mercer full-time for more than 8 years

    Pros

    They recognize performers compensate accordingly (note however that comp doesn't get much above market until you have 5-7 years of experience). Decent benefits package. Overall a collegial and friendly culture. Local and regional management are accessible and willing to listen. Good support for learning and development. Mercer in one of the top firms in its field and therefore you get lots of great experience and learning opportunities.

    Cons

    Big company rules make the firm quite inflexible. Onerous processes and some archaic systems reduce efficiency. Significant changes in senior management team and organizational structure every 2-3 years, which also reduces efficiency since everyone has to adapt. High expectations of employees with regard to work load and output (and getting higher with new management team). No formal orientation/onboarding traning.

    Advice to ManagementAdvice

    The constant organizational change is very distracting. Find a way to reduce time spent on internal processes.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Mercer.

Worked for Mercer? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.