There are newer employer reviews for NCO

1 person found this helpful  

Advisor IOS devices

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Advisor  in  Mendota Heights, MN (US)
Current Employee - Advisor in Mendota Heights, MN (US)

I have been working at NCO full-time for less than a year

Pros

Casual, friendly environment. 5 week training period with last two weeks being "nesting" on the floor.

Cons

They listen in on your calls and you don't always know when they are listening. You have to pass the tests, or else they listen in twice the next week. They are encouraging, but it is stressful cuz you have to work.

Advice to ManagementAdvice

Give us time to learn while we are on the floor. There is hardly ever any time to practice with the devices and ask questions about challenging calls.

Doesn't Recommend
Neutral Outlook

62 Other Employee Reviews for NCO (View Most Recent)

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  1. 1 person found this helpful  

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Lockport, NY (US)
    Former Employee - Assistant Manager in Lockport, NY (US)

    I worked at NCO full-time for more than 10 years

    Pros

    great people to work with

    Cons

    bad bosses who know nothing

    Advice to ManagementAdvice

    fire al

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    NCO High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Operations Supervisor  in  Greensboro, NC (US)
    Former Employee - Customer Operations Supervisor in Greensboro, NC (US)

    I worked at NCO full-time for more than 8 years

    Pros

    Excellent Medical & Health Benefits Package for Exempt Staff.
    Tenured Customer Service Agents were a Great Group to Work With.

    Cons

    Exempt Staff Receive "Hourly" Pay but are Not Eligible to be paid @ Overtime Rate. (This Can't Be Legal).
    No Professionalism in Senior Management Group.

    Advice to ManagementAdvice

    Familiarity with Day to Day Jobs of Customer Service Reps. in order to Lead By Example.
    Need More Product Knowledge.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for NCO

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