Netflix

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5 people found this helpful  

Very good learning experience at a cost of a lot of heartache

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)

I worked at Netflix full-time (more than 5 years)

Pros

Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

Cons

Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up.

"Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

Advice to ManagementAdvice

I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Stressful, fast, with lots of attrition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Bleeding edge tech company, with great product.

    Cons

    Management cares more about metrics than your work/life balance. The buck always get's passed downhill.

    Advice to ManagementAdvice

    Invest time into long term employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Bright people who are fun to work with in very high-performance culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Los Gatos, CA (US)
    Former Employee - Vice President in Los Gatos, CA (US)

    I worked at Netflix full-time (more than 5 years)

    Pros

    Walk the walk consistent with the well-articulated culture.
    Very focused.
    Clear, well-articulated strategy with very good execution against it.
    Very transparent, both internally and externally.

    Cons

    A bit of a culture of fear articulated as "the sniper in the building" as some new hires and long-time employees are either bad fit or fail to grow, and are subsequently let go. Culture emphasizes experimentation, which includes needed organizational experiments, and this type of experimentation also reinforces the fear. Again, most of this well-articulated in culture deck, so no surprise.

    Advice to ManagementAdvice

    Keep hiring and growing stars across all areas of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
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