Netflix

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5 people found this helpful  

Very good learning experience at a cost of a lot of heartache

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)

I worked at Netflix full-time (more than 5 years)

Pros

Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

Cons

Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up.

"Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

Advice to ManagementAdvice

I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

421 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Super smart colleagues lots of learning opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix

    Pros

    Super smart colleagues , lots of freedom. Fast moving culture.
    A lot gets done in a very short time

    Cons

    Work can take over your life

  2. 2 people found this helpful  

    Operations Manager-DVD Hub

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Dallas, TX (US)
    Former Employee - Operations Manager in Dallas, TX (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Completely on your own for running the business, making day to day decisions on employees (hiring and firing)

    Cons

    High pressure, high stress, little to no room for advancement. High turnover in the management ranks and the front line employees get almost no benefuts. You have unlimited vacation but never get a chance to use it. Micromanaged by every person above you unless things fgo wrong-then you are on your won.

    Advice to ManagementAdvice

    You have great managers int he feild. Let them do the job you hired them to, reward them for the 10-14 hour days, and set back and reap the harvest of their efforts in the feild. Also, as many hub managers as you have turnover, you might need to look at the operational set-up and ask yourself why the average lifesapn of a manager is 12-18 months!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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