There are newer employer reviews for Netflix

4 people found this helpful  

Very good pay and they make you pay for it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Hillsboro, OR (US)
Current Employee - Anonymous Employee in Hillsboro, OR (US)

I have been working at Netflix full-time (more than an year)

Pros

Very good pay
Free movies
Popcorn
Tools are pretty good for a call center
Lots of parking since they keep firing anyone that works on DVD

Cons

Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
In last 3 months all the good managers were fired or they work in california
HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

Advice to ManagementAdvice

Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

415 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Great company but needs to improve career development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Netflix full-time

    Pros

    Colleagues are fantastic. People very smart and culture is collaborative. Work on very interesting projects and company moves fast - hard to get used to at first

    Cons

    Experience at the company highly depends on your specific manager and team and getting good feedback. Career development is sorely lacking except for those at the junior level.

    Advice to ManagementAdvice

    Better processes / standards for promotion and greater opportunities for career development.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Was sad to see the company change so much in one year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Hillsboro, OR (US)
    Former Employee - Customer Service Supervisor in Hillsboro, OR (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Lots of room to make your own decisions and think on your feet

    Cons

    When the price change occurred it was a cluster bomb that went off. Then it was announced the company was splitting to two (one DVD and one Streaming) and then it was announced none of that was happening. All the while customers were up in arms over this and we in management were always finding things out at the same time customers were so we had no time to prep our staff. Some very hard months for moral with our staff. Lost a lot of trust with our employee base in terms of management to subordinate relations.

    Advice to ManagementAdvice

    Make sure your mid-level management knows anything key before the public gets it through the blogs, etc. They have to have time to prep their staff and gain buy-in to make a successful transition occur with company changes and/or snaffus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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