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There are newer employer reviews for Netflix

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Helpful (4)

Very good pay and they make you pay for it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Hillsboro, OR (US)
Current Employee - Anonymous Employee in Hillsboro, OR (US)

I have been working at Netflix full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Very good pay
Free movies
Popcorn
Tools are pretty good for a call center
Lots of parking since they keep firing anyone that works on DVD

Cons

Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
In last 3 months all the good managers were fired or they work in california
HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

Advice to Management

Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

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  1. Helpful (1)

    Great product, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative in Hillsboro, OR (US)
    Current Contractor - Customer Service Representative in Hillsboro, OR (US)

    I have been working at Netflix as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free subscription, relatively high pay for the work, fun atmosphere

    Cons

    Completely mismanaged, focus on average call time rather than customer service

    Advice to Management

    I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

  2. Helpful (3)

    You will experience freedom and responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)

    I have been working at Netflix full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.

    Cons

    People who need a lot of hand holding will not do well.

    Advice to Management

    Keep doing what you are doing.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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