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394 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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  • Disapproves of CEO

4 people found this helpful  

Very good pay and they make you pay for it

Anonymous Employee (Current Employee) Hillsboro, OR (US)

ProsVery good pay
Free movies
Popcorn
Tools are pretty good for a call center
Lots of parking since they keep firing anyone that works on DVD

ConsHorrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
In last 3 months all the good managers were fired or they work in california
HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

Advice to Senior ManagementTake care of the DVD business or shut it down. Stop making decisions based off what HR says.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great product, terrible management

    Customer Service Representative (Current Employee) Hillsboro, OR (US)

    I have been working at Netflix as a contractor for less than a year

    Pros: Free subscription, relatively high pay for the work, fun atmosphere Cons: Completely mismanaged, focus on average call time rather than customer… Advice to Senior Management: I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    You will experience freedom and responsibility

    Senior Software Engineer (Current Employee) Los Gatos, CA (US)

    I have been working at Netflix full-time for more than a year

    Pros: Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path… Cons: People who need a lot of hand holding will not… Advice to Senior Management: Keep doing what you are doing. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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