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394 Employee Reviews (View Most Recent)

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Customer Service Representative (Former Employee) Beaverton, OR (US)

ProsThe pay is above average. The environment is kept very clean. The dress code is very relaxed.

ConsEverything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

Advice to Senior ManagementStop throwing your customer service under the bus.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    BI Architect (Current Employee) San Jose, CA (US)

    I have been working at Netflix full-time for more than a year


    Pros: Great salary , cool company and flexible working hours Cons: chaos everywhere and hire and fire policy Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Customer Service Represenative

    Customer Service Representative (Current Employee) Hillsboro, OR (US)

    I have been working at Netflix full-time for more than a year


    Pros: Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking… Cons: Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to… Advice to Senior Management: Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management… No, I would not recommend this company to a friend More
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