Press Ganey

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94 Employee Reviews (View Most Recent)

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1 person found this helpful  

Very satisfied with my experience at PG

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Software Engineer  in  Lexington, MA (US)
Former Employee - Senior Software Engineer in Lexington, MA (US)

Pros

Coworkers
Fun and challenging work - on a brand-new team, creating a brand-new product from the ground-up
Big impact - we were a small team so the work I was involved with had big impact to the company.

Cons

I don't really have too many cons. After our successful delivery of the product I was working on, management moved us to a new project and kept changing focus. Finally, after floundering around for a bit, I was unhappy with the direction of the company and left.

Advice to ManagementAdvice

Focus - don't always go the way the wind is blowing.

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Press Ganey

  1. 4 people found this helpful  

    Run into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Chicago, IL (US)
    Current Employee - Sales in Chicago, IL (US)

    Pros

    There is a nice level of flexibility in the job and the base pay isn't bad.

    Cons

    During my tenure with Press Ganey, there have been 4 CEOs. Each one brings in their own team and tries to "fix" what's wrong with the company. They add products and services without truly integrating them so that we have a myriad different platforms and teams that don't interact.

    Press Ganey's pricing models are so varied and complicated that it is difficult to tell a prospect what a service costs. That, coupled with PG being the high priced solutions, causes us to lose several deals.

    As a sales person, they have instituted a new comp plan in 2013 (which we have yet to receive in writing) that is convoluted, difficult to calculate, and penalizes the sales person for any decrease in a current client's revenue. So if a client discontinues a service because it isn't working - that money cancels out any new sales that were mad. It's possibly the worst SCIP that I have ever had in my 10+ years in sales.

    Advice to ManagementAdvice

    Streamline your offerings, make pricing more competitive and simple, and don't push a product out to market without testing it's readiness.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Used to be a great place to work, not so much anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They are very flexible with your schedule - letting you work from home, flex hours, etc.

    Cons

    I used to really think Press Ganey was a great place to work, but in recent months my opinion has taken a complete reversal.

    This company continues to pile on unnecessary upper level management (all of whom are old friends of the current CEO), while treating its average employee like dirt. If you are considering working here, don't expect to be fairly compensated for your hard work. Merit increases are no longer a given, and, though they claim that you may still be eligible for a merit increase if you score high marks on your annual performance review, this is a blatant lie. Myself and several others with whom I spoke received marks of "Exceeds Expectations" on our performance reviews, yet we received no merit increases. In the past 6 months alone, I worked an average of 60 hours per week, yet I guess that just wasn't good enough. On the same day that they announced the creation of yet ANOTHER upper level management position, the CEO of the company sent out an e-mail explaining to us that only 65 people in the entire company were deemed worthy of a merit increase this year.

    They can't afford to give us raises, or to provide us with desperately needed working laptops, but they sure can afford that new manager! I expect a mass exodus soon.

    Advice to ManagementAdvice

    Stop playing favorites with all of your friends and driving this company into the ground. You're ruining what used to be a good company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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