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The 400 pound gorilla in the CRO industry, sometimes all those muscles make it hard to move fast.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Associate Director  in  London, England (UK)
Current Employee - Associate Director in London, England (UK)

I have been working at Quintiles full-time for more than 10 years

Pros

Good training, lots of opportunities for growth, good colleagues

Cons

Too many changes which are not well coordinated and thought through. Not enough knowledge sharing within company.

Advice to ManagementAdvice

Just doing the same thing 100 times doesn't mean you do it any better. Must focus on getting better, not just by introducing new IT systems. Good CRO but not such a good IT development company.

Recommends
Positive Outlook
Approves of CEO

485 Other Employee Reviews for Quintiles (View Most Recent)

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  1. 4 people found this helpful  

    Marietta location- Project Services is not a good place to work right now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Marietta, GA (US)
    Current Employee - Project Manager in Marietta, GA (US)

    I have been working at Quintiles full-time for more than a year

    Pros

    - Great benefits (vision, dental, medical, onsite gym & cafeteria)
    - Generally, co-workers are friendly
    - Potential to move within departments or advance relatively feasible
    - Ability to telework 1 day/wk after a year at certain pay grades
    - Work itself is interesting

    Cons

    These comments are specific to Project Services department and not indicative of all other departments...
    - Workload is unrealistic and not sustainable. Most salaried project services employees (project manager, set-up manager, senior project coordinator, setup specialist) work 50-60hrs/wk just to stay afloat. There is no such thing as being ahead- or even caught up
    -Poor work-life balance. Compared with other locations of Quintiles (70%), Project Services is ~45% satisfaction. Morale is not good...35% turnover rate...People are either quitting or getting fired because they can't work the ~50-60 hours needed. Most employees are actively looking for new jobs or trying to switch to another department
    - Extremely steep learning curve (roughly 6 months). Training is given, but it is not consistent or comprehensive. If you do not get a mentor, or get a poor mentor, you will be unlikely to succeed unless you are extremely proactive in reaching out to other coworkers within your first month. By 5 weeks, you have so many studies and so much work that finding time for additional mentoring or training is almost impossible
    -Too many systems for employees to learn (Lotus Notes, QLIMS, QLIMS2000, NewLIMS) and work with on a daily basis.
    - Lack of experience in the employees- 50% of department (150 people total in project services) are newer than 6 months. Lots of errors being made due to inexperience or to being over-worked. Often difficult to find someone who can answer your questions on how to do something correctly.
    - Employees asking for a reduced workload to help balance work-life are told that "there is no one to give the work to". So, more people quit, and the remaining people have to carry an even heavier load...which in turn causes more people to quit or get fired. It is a vicious cycle that keeps repeating
    - Too many studies, too many different people on a study team. Most project coordinators monitor about 30-40 studies and report to ~10-12 different project managers. Project managers have to "bribe" their project coordinators with food and gifts to make sure their studies take priority over other project manager's. Most project managers have about 20-25 studies. Most studies take 2-7 hours/week to properly manage...you do the math on how there could ever be a 40 hr work week!!!

    Advice to ManagementAdvice

    Let's hope Tom Pike and maybe a new Project Services Director will help improve the situation. Current management- while generally great people- have not been able to be proactive- only reactive...You have to be ahead of the curve, not chasing the crowd.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Sr CRA III

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quintiles

    Pros

    Moved away from QCR, great place for an entry level CRA, nice benefits package.

    Cons

    Lack of work/life balance, low end on salary, expect visits to be completed if schedule has days available even if metrics met for the month, changing systems often that requires training; however, time for training is limited, competitive for advancement.

    Advice to ManagementAdvice

    Allow time for training with the packed travel schedule requirements. Increase salaries to compete with other CROs.

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