3.8 of 5 401 reviews
www.rackspace.com San Antonio, TX 5000+ Employees

401 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

6 people found this helpful  

A Great Place to Work with A Few Blemishes

Systems Engineer (Current Employee)
San Antonio, TX (US)

I have been working at Rackspace

- Constant challenges and interesting problems to tackle
- Autonomy to take ownership of issues without micromanagement
- Real sense of purpose/satisfaction in a job well done
- Great experience builder
- Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

- Most people really want to be there and care deeply about customer service
- Basically no dress code for technical folks
- Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
- Quarterly team outings

- Decent salary for certain positions (especially given San Antonio costs of living)
- Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
- Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
- Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

Cons- There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
- A few too many middle managers that don't seem to contribute much besides sitting in meetings
- Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
- Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
- Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
- Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

Advice to Senior Management- Pick a consistent vision and stick with it.
- Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
- Make sure there is sufficient staffing and training to support new initiatives and products.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

3 people found this helpful  

A great place to work and learn !

Anonymous Employee (Former Employee)
London, England (UK)

I worked at Rackspace

Pros: People | Exposure to technology | Great Team Leaders | Great… Cons: expected to do a lot of overtime | work-life balance issues | pay under market rate | moving from… Advice to Senior Management: Start listening to the people that on the front lines . a lot of senior… Yes, I would recommend this company to a friend More

  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

2 people found this helpful  

Fast paced craziness filled with passionate people who really care.

Anonymous Employee (Current Employee)

I have been working at Rackspace

Pros: The people are amazing. Family is important. Lanham Napier (CEO) is awesome - he sincerely believes that Rackers are the key to the… Cons: Transparency is great from the leaders but middle management tend to muddy the message and create confustion. Lots of new VPs recently who are… Advice to Senior Management: Too many VPs lately. Are the salary ranges for Director level positions so misaligned with the market that you have to hire to the… Yes, I would recommend this company to a friend More

There are newer reviews on Rackspace.

Worked for Rackspace? Contribute to the Community!

Rackspace – Why Work for Us?

Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Rackspace reviews and ratings — including employee satisfaction and approval rating for Rackspace CEO Graham Weston. All reviews posted anonymously by Rackspace employees.