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6 people found this helpful  

A Great Place to Work with A Few Blemishes

Systems Engineer (Current Employee) San Antonio, TX (US)

- Constant challenges and interesting problems to tackle
- Autonomy to take ownership of issues without micromanagement
- Real sense of purpose/satisfaction in a job well done
- Great experience builder
- Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

- Most people really want to be there and care deeply about customer service
- Basically no dress code for technical folks
- Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
- Quarterly team outings

- Decent salary for certain positions (especially given San Antonio costs of living)
- Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
- Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
- Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

Cons- There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
- A few too many middle managers that don't seem to contribute much besides sitting in meetings
- Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
- Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
- Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
- Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

Advice to Senior Management- Pick a consistent vision and stick with it.
- Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
- Make sure there is sufficient staffing and training to support new initiatives and products.

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    A great place to work and learn !

    Anonymous Employee (Former Employee) London, England (UK)

    I worked at Rackspace

    Pros: People | Exposure to technology | Great Team Leaders | Great… Cons: expected to do a lot of overtime | work-life balance issues | pay under market rate | moving from… Advice to Senior Management: Start listening to the people that on the front lines . a lot of senior… Yes, I would recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

    Windows Systems Administrator II (Former Employee) San Antonio, TX (US)

    I worked at Rackspace

    Pros: The fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks… Cons: Staffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that… Advice to Senior Management: It's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about… No, I would not recommend this company to a friend More

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