There are newer employer reviews for Rackspace

 

Overworked but learnt alot!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - DC Ops Tech  in  Slough, Berkshire, South East England, England (UK)
Former Employee - DC Ops Tech in Slough, Berkshire, South East England, England (UK)

I worked at Rackspace full-time for more than a year

Pros

-Good Training
-Good place to start
-Rapid growth
-Lots of room for progression as a Tech
-Secure job, no redundancies

Cons

-Management dont listen to line-workers
-Constantly coerced into overtime due to company growing fast and difficulty hiring.
-Slightly lower salary than competitors.
-Bad shift rotas
-Sales oversell solutions, way more than customers need, they are too incentivised by commision

Advice to ManagementAdvice

-Pay your employees more to reduce churn
-Less middle management
-Dont overwork employees with overtime

Recommends
Positive Outlook
No opinion of CEO

472 Other Employee Reviews for Rackspace (View Most Recent)

Sort: Rating Date
  1. 8 people found this helpful  

    Learn as much as you can, and leave!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace for less than a year

    Pros

    Good pay considering the living expense in San Antonio. Dev ppl are nice. They really focus on their tasks and are willing to help you out if you have trouble in your work.

    Cons

    Too disorganized. Everything is in a mess compared to big companies in the market. They have a long long way to go to be a great company, if they know what they should do.

    Advice to ManagementAdvice

    The company needs a lot of talented ppl, not just a small group. So consider higher educated ppl as well!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Starts out fun, then reality sinks in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support
    Current Employee - Support

    I have been working at Rackspace full-time for more than a year

    Pros

    - Outtings which are pretty decent but it really depends on your team lead who may or may not put any effort/thought at all into it.
    - Free soda/fruit
    - Some amazing coworkers who are very knowledgable
    - Flexible hours
    - If you can survive you'll gain a ton of valuable technical skills

    Cons

    Lets start from the beginning. Rackspace will try to brainwash you through "Rookie-O". You'll see many who will genuinely drink the kool aid and think the company is heaven sent. It's hard to describe rookie o other than a week-long celebration of the company/weird team building/core value/strength and weakness finding seminars. They will particularly preach the strength and weakeness part. Some of your fellow new hires will expect almost psychic readings from the founders about how their particular strengths will apply to them in the future. The funny thing is I've never seen anyone use or mention it after Rookie-O.

    Next, you're out of rookie-o. I hope you like working at a call center if you're on the support (IT) side of the game. That's pretty much what you're in for. Prepare yourself to be logged into your phones even though many of your co-workers won't be. You're going to be answering phone calls all day. When you're not on the phone (this never happens unless you log yourself out) you will be greeted by a neverending ticket queue. Training will be non-existant unless you work in sales which seems to have endless options. New products will constantly be introduced but don't expect to get training on that either. If you wonder why you aren't trained on anything you'll be told to just be 'fanatical' and it's 'trial by fire' or that's just the way it's always been..aka they don't care enough to set you up for success. Staffing will be constantly too low which will burn many out. Management will claim the yhave a hard time finding candidates. Maybe that's true, but I've also heard frequent talk about underpaid salaries so.

    Advice to ManagementAdvice

    Stop reorganizing everyone every few months. Get some training for rackers. Staff up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Rackspace

Worked for Rackspace? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.