335 Employee Reviews (View Most Recent)

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Need better organization

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Greenwood, SC (US)
Current Employee - Customer Service Representative in Greenwood, SC (US)

I have been working at SYKES full-time for more than 3 years

Pros

You get at least 40 hours a week.

Cons

Seniority doesn't count when being looked at for other positions within the site. At this particular site some one from outside the site could be hired in a higher position that you put in for.

Advice to ManagementAdvice

To work closer with the team members they have and listen to what they have to say the representatives on the phones are the ones who knows what is going to be better for them.

Neutral Outlook
No opinion of CEO

Other Reviews for SYKES

  1. 1 person found this helpful  

    Satisfied Call Center Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Tampa, FL (US)
    Current Employee - Management in Tampa, FL (US)

    I have been working at SYKES full-time for more than 10 years

    Pros

    I have worked with Sykes for over 10 years and find it to be a fair and friendly company who provide career advancement, good benefits, a stable enviroment and good management.

    Cons

    As long as you do a good job and show up on time they will maybe work with your schedules. You need to have good attendance and know your job.

    Advice to ManagementAdvice

    Communication and coaching are important.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    One great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst  in  Quezon City, Quezon City (Philippines)
    Former Employee - Quality Analyst in Quezon City, Quezon City (Philippines)

    I worked at SYKES full-time for less than a year

    Pros

    Competitive salary. With career growth.

    Cons

    Night shift. Increasing workload as you go on.

    Advice to ManagementAdvice

    Provide strict division of accounts/workload.

    Recommends
    Positive Outlook
    Approves of CEO
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